10-14-2016 07:28 AM
65 123
tools
  1. Almeuit's Avatar
    Contract Lowell McAdam, tell him to have Samsung add back the youtube 1080p 60 fps support,or you will leave Verizon until they add it,and actually leave. Get millions of Verizon customers to do the same. Verizon will then add it back.
    As crazy as this sounds that .. really would be what it would take. I am pretty sure Verizon doesn't care if a few people get angry about 60 fps video on YouTube since most won't pay that close attention anyway.
    08-30-2016 05:02 PM
  2. Dkdude's Avatar
    I think it actually plays back in 1080p60 even though it doesn't say it.



    Plays back very fast and smooth for me. Also on Verizon and it just says 1080 but I think it is upticking to 1080p60 if it is an option.
    08-30-2016 05:11 PM
  3. jjj651's Avatar
    I don't understand why Verizon would limit the app like that. It's not even their app.
    08-30-2016 05:21 PM
  4. dpham00's Avatar
    As crazy as this sounds that .. really would be what it would take. I am pretty sure Verizon doesn't care if a few people get angry about 60 fps video on YouTube since most won't pay that close attention anyway.
    Yup they care about their bottom line. Complaints and petitions won't do anything...
    Almeuit likes this.
    08-30-2016 05:22 PM
  5. subraya's Avatar
    It doesn't show me the fps after the resolution. Wonder it depends on the videos. YouTube won't play in 1080P 60fps on the Note 7-screenshot_2016-08-31-22-35-54-01.jpg
    08-31-2016 12:11 PM
  6. Dkdude's Avatar
    08-31-2016 05:24 PM
  7. Dkdude's Avatar
    This was my response after hours of chat with Verizon support and being moved up to different people. So I sent an email to YouTube support through the play store.
    08-31-2016 05:27 PM
  8. Almeuit's Avatar
    Man he tried hard with that answer... The only part that fails is other people see 60 fps on other carriers so the YouTube server has the video in that format.
    08-31-2016 06:53 PM
  9. Dkdude's Avatar
    He knows that but he is saying they need to update the app to specifically work correctly for this model. Throughout the conversation I sent them a link to this thread and gave examples of pictures of other carrier note 7s with the option.

    If everyone would like to email youtube support and use my picture of the conversation to see if we can get some real answers.
    08-31-2016 07:11 PM
  10. maf113's Avatar
    Talked to Verizon and told them that only Verizon note 7 is having this issue. Works fine on my wife's S7 Edge but not on the Note 7. Told tech the 60fps is working on note 7 for the other carriers and the problem is with the Verizon version. They said that Samsung needs to do an update. I said you mean Samsung removed this from only the Verizon note 7? She could not answer that question.
    So the problem is with Samsung or Google but of course not with Verizon.
    If Verizon would just leave the darn phone alone we would not have these types of problems. I am convinced that has something to do with a feature they removed or crippled.
    08-31-2016 07:33 PM
  11. dpham00's Avatar
    Talked to Verizon and told them that only Verizon note 7 is having this issue. Works fine on my wife's S7 Edge but not on the Note 7. Told tech the 60fps is working on note 7 for the other carriers and the problem is with the Verizon version. They said that Samsung needs to do an update. I said you mean Samsung removed this from only the Verizon note 7? She could not answer that question.
    So the problem is with Samsung or Google but of course not with Verizon.
    If Verizon would just leave the darn phone alone we would not have these types of problems. I am convinced that has something to do with a feature they removed or crippled.
    Well I side loaded youtube from my zte Zmax pro which does do 1080p 60 fps and it didn't work either... So it isn't an app issue
    09-01-2016 02:12 PM
  12. maf113's Avatar
    From what I am reading it is a YouTube issue in that google/YouTube has "register" the phone as capable. So it looks like they did that for the other versions of the Note 7 but not the Verizon version.
    09-01-2016 03:23 PM
  13. dpham00's Avatar
    From what I am reading it is a YouTube issue in that google/YouTube has "register" the phone as capable. So it looks like they did that for the other versions of the Note 7 but not the Verizon version.
    Which makes sense... There is probably a model check... And only the qualifying ones will have the option
    09-01-2016 07:20 PM
  14. Ricardo Pelayo's Avatar
    I have tried the same videos on other android devices, and they'll play at 60 fps. But, no... Not the Note 7. I have tried uninstalling updates for YouTube, rebooting and reinstalling and then trying updating, but nothing works
    10-14-2016 07:25 AM
  15. Ricardo Pelayo's Avatar
    I had this issue its really simple took me a while to get it it isn't youtibe go to setting, then display then screen mode and i believe its on adaptive display automatically so change it to AMOLED CINEMA
    10-14-2016 07:28 AM
65 123

Similar Threads

  1. Dropped Phone in Lake!!!! =(
    By sarapoep in forum Samsung Galaxy S6
    Replies: 3
    Last Post: 08-29-2016, 07:01 PM
  2. Replies: 0
    Last Post: 08-29-2016, 06:42 PM
  3. Replies: 0
    Last Post: 08-29-2016, 06:35 PM
  4. Replies: 0
    Last Post: 08-29-2016, 06:34 PM
  5. Replies: 0
    Last Post: 08-29-2016, 06:28 PM
LINK TO POST COPIED TO CLIPBOARD