1. solotristan88's Avatar
    So my wife's new Note battery dies within 4 hours. So we have tried everything all the way up to factory reset and still nothing. My new Note lasts all day and i love it. Even with hardly any apos on in there after reset...still drains about 20 % an hour. So gotta be bad battery. T Mobile says wont return. What the hell? We are on JOD... Anyone else?
    08-29-2016 07:56 PM
  2. ajb1965's Avatar
    So my wife's new Note battery dies within 4 hours. So we have tried everything all the way up to factory reset and still nothing. My new Note lasts all day and i love it. Even with hardly any apos on in there after reset...still drains about 20 % an hour. So gotta be bad battery. T Mobile says wont return. What the hell? We are on JOD... Anyone else?
    Was this over the phone or in a store? Don't mess with the phone reps, they can't think outside of their script. You can also connect with T-mobile help on Twitter. They have been very good to work with
    08-29-2016 09:10 PM
  3. itsnotmeitsyou's Avatar
    So my wife's new Note battery dies within 4 hours. So we have tried everything all the way up to factory reset and still nothing. My new Note lasts all day and i love it. Even with hardly any apos on in there after reset...still drains about 20 % an hour. So gotta be bad battery. T Mobile says wont return. What the hell? We are on JOD... Anyone else?
    You just got the wrong person. I got them to exchange my phone, but I'm having a terrible time with them getting the order right. We're on our 3rd attempt.
    08-29-2016 09:44 PM
  4. toenail_flicker's Avatar
    Ask for a manager by phone or go in-store.
    08-29-2016 09:47 PM
  5. coolbreeze78's Avatar
    You have 14 days. Nobody can tell you otherwise.
    08-29-2016 10:52 PM
  6. Kevin OQuinn's Avatar
    You have 14 days. Nobody can tell you otherwise.
    This. Definitely try some of the suggestions posted in this thread.
    08-29-2016 11:33 PM

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