1. jhimmel's Avatar
    I have Gmail and Outlook email accounts. I always used my Outlook account to sync contacts on my mobile devices. After adding my Outlook account, my contacts did show up in the Contacts app, but adding new contacts in the app does not seem to sync back to my Outlook account.

    Okay, I figured Gmail might work better on an Android device, so I tried that, but the results we the same. My Gmail contacts populated the Contacts app, but adding new ones still did not sync back - the new contact only shows on the phone, not there when I check the account contacts online.

    I'm coming from BlackBerry, and two-way contact syncing through my email accounts always just worked. I could use some help here please.
    08-30-2016 07:34 PM
  2. ajb1965's Avatar
    I have Gmail and Outlook email accounts. I always used my Outlook account to sync contacts on my mobile devices. After adding my Outlook account, my contacts did show up in the Contacts app, but adding new contacts in the app does not seem to sync back to my Outlook account.

    Okay, I figured Gmail might work better on an Android device, so I tried that, but the results we the same. My Gmail contacts populated the Contacts app, but adding new ones still did not sync back - the new contact only shows on the phone, not there when I check the account contacts online.

    I'm coming from BlackBerry, and two-way contact syncing through my email accounts always just worked. I could use some help here please.
    Have you checked the sync settings under the accounts section of the settings menu? For some reason I had to turn sync contacts on for my Google account. It was off
    08-30-2016 09:49 PM
  3. jhimmel's Avatar
    Have you checked the sync settings under the accounts section of the settings menu? For some reason I had to turn sync contacts on for my Google account. It was off
    Yes, sync is enabled.
    08-31-2016 04:49 AM
  4. ajb1965's Avatar
    Yes, sync is enabled.
    OK excuse the silly question, but when you add the contact are you specifying where the contact is being added? I've had some phones that contacts default to Sim instead of Google or Microsoft
    08-31-2016 10:20 AM
  5. jhimmel's Avatar
    I resolved the issue. I use BlackBerry HUB. If I add the account through the HUB, the contacts download but don't sync back for some reason. A bug I guess. If I add the Outlook.com account through the phone Settings-Accounts using Microsoft Exchange type, the contacts sync both ways. I only use my Outlook.com account for syncing Contacts and Calendar, so I left that account out of the HUB and just have it set up in the phones Account settings - with all sync options turned on except Mail for this account. All my other "real" email accounts are in the HUB.
    09-01-2016 03:18 PM
  6. Armi215478's Avatar
    Have you tried to use this google sync method?
    10-04-2016 05:56 AM

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