09-02-2016 04:36 PM
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  1. toenail_flicker's Avatar
    According to this they are offering a similar device in exchange until the new ones are ready. Any recs on which one I should ask for? I have no idea what is similar to the N7 in their mind and want to be prepared. Thanks for all your input.

    Dang I just got this N7 setup perfectly for me.

    Samsung Galaxy Note7 Sales Suspended at Sprint | Sprint Newsroom
    09-02-2016 09:55 AM
  2. Kelly Kearns's Avatar
    Brand new? Not opened at all? That would mean we get 2 of every Note7 accessories.

    Heck, with this fiasco.. I'm just hoping I get a Samsung box instead of the cheap AT&T. But no telling what AT&T does.. I got mine via Best Buy.
    Brand new and likely yours will be handled by Best Buy.
    09-02-2016 09:55 AM
  3. chriskwarren's Avatar
    Samsung said they are replacing all.
    Android Central says that Chinese ones are not:
    Samsung Galaxy Note 7 recall: Everything you need to know | Android Central

    WSJ also says a different battery supplier didn't have the issue, and never recalled those phones:
    Samsung to Recall Galaxy Note 7 Smartphone Over Reports of Fires - WSJ
    09-02-2016 09:56 AM
  4. alt075's Avatar
    Samsung announced the solution. They are replacing all Notes worldwide.
    What about refunds for those who don't want to deal with this mess
    09-02-2016 09:58 AM
  5. anon(52425)'s Avatar
    09-02-2016 10:01 AM
  6. toenail_flicker's Avatar
    I agree, I have a Note 4 for 2 years now, I have had to replace the battery twice. I'm very hesitant to buy the Note 7 even if it is the best or one of the best phones on the market right now. I have asked about the battery in in other threads but have been ignored for the most part with no answers to my questions. I still don't know what I'm going to do when the time comes that I can upgrade. The other phone I was considering is apparently really bad phone. I have read that people have had to return the phone several times and still don't have a good phone to use. If I am going to lose my phone for several weeks due to Samsung stupidity to get the battery replaced I don't want the phone.
    I'm one of the ones that was po'd when they took away the removable battery. Vindication in this case, since I own a N7, is bittersweet. Sucks to be right. I posted about the possibility something just like this happening with the N5 and was flamed badly at the time. I elected to grab a N4 instead of a N5 because of that and the SD card being gone.

    I only bought the N7 because of all the goodies being offered alongside the purchase. It was way too sweet not to try the device. I didn't sleep my first two nights after buying because I was thinking about the non-removable battery and the glass back. This was before the blowups (hadn't seen them). I just figured I'd try it out and if it sucked I'd return it. Turns out I love it. Still don't like the curved sides on the glass, the non-removable battery, or the glass back, but other than that it is an amazing phone. Love it.
    pre1561 likes this.
    09-02-2016 10:02 AM
  7. Kelly Kearns's Avatar
    Android Central says that Chinese ones are not:
    Samsung Galaxy Note 7 recall: Everything you need to know | Android Central

    WSJ also says a different battery supplier didn't have the issue, and never recalled those phones:
    Samsung to Recall Galaxy Note 7 Smartphone Over Reports of Fires - WSJ
    Samsung said.. Samsung, they are the authority here. They just announced this a few hours ago.
    Jona005 likes this.
    09-02-2016 10:02 AM
  8. Kelly Kearns's Avatar
    What about refunds for those who don't want to deal with this mess
    That I don't know. It might not be a mess.

    I know some countries will give refunds because of their laws. We just have to wait for more info.
    09-02-2016 10:03 AM
  9. NexusGirlX's Avatar
    T-Mobile said on Twitter just now that anyone who would like a refund, can do so immediately. That includes any accessories purchased as well.
    09-02-2016 10:03 AM
  10. anon(52425)'s Avatar
    This sucks for Samsung. This is definitely going to affect them with the iPhone 7 less than a week away. And then they're going to have to convince people to buy after this mess.
    MyFirstAndroidSucks and qnet like this.
    09-02-2016 10:06 AM
  11. canonuevo's Avatar
    Are we returning the phone to where we got it from or from out carrier?
    09-02-2016 10:07 AM
  12. msm0511's Avatar
    This sucks for Samsung. This is definitely going to affect them with the iPhone 7 less than a week away. And then they're going to have to convince people to buy after this mess.
    I have a feeling they'll start up with the free gifts again when it goes back on sale.

    As a side note I'm hoping at least free Samsung Protection Plus for my replacement
    09-02-2016 10:12 AM
  13. GrooveRite's Avatar
    At almost $1,000 for the Note 7......shouldn't Samsung be using top of the line batteries/components or not?? What do you all think?
    scorpiodsu likes this.
    09-02-2016 10:13 AM
  14. rushmore's Avatar
    Samsung said they are replacing all.
    That might be out of context of how they meant it. Samsung is reviewing markets where the devices might be- which is also in the statement. Seems they are going to be more specific once they understand where the devices are. Verizon is still selling the Note 7, so seems the statement itself is just an initial communication to get ahead of the narrative. Verizon and other carriers talked directly with Samsung, so probably more insight on where the actual market areas that have the risk.

    Seems this is being blown way out of relative proportion and being fed by the media and Samsung themselves with an apparently generic- easy to misinterpret statement. The actual battery supplier though (if not part of bigger conglomerate) is probably doomed.
    chriskwarren likes this.
    09-02-2016 10:13 AM
  15. MyFirstAndroidSucks's Avatar
    This sucks for Samsung. This is definitely going to affect them with the iPhone 7 less than a week away. And then they're going to have to convince people to buy after this mess.
    Well after all the issues I have had with three phones from Samsung and now on my 4th, I call this Karma. That being said, even though I was an iPhone guy prior, even they are having issues right now sourcing memory. So I would assume that Fruit is going be having problems if they don't get their QA process resolved.

    The reason this happened with Samsung is they were trying to push the sales prior to Apple. Nothing more than greed.. and now they are paying the price for it. There are more than battery issues on the Note 7 (all be it) varied by carrier and user. ie. my case... bad reception, a notification sound that loops it self like a DJ is scratching a remix of it (only shut off by waiting 5/10 seconds or hitting power), and now where the contacts won't all come over and the I have the LAG. (Which I did not have on the prior three devices). I am tired of being the beta tester for TMO and Samsung. They should have tested this phone more throughly IMO before releasing this device to the masses.
    09-02-2016 10:13 AM
  16. dakini03's Avatar
    T-Mobile said on Twitter just now that anyone who would like a refund, can do so immediately. That includes any accessories purchased as well.
    Here's the complete text:


    Starting immediately, customers who are concerned about using the Note 7 can return the device to T-Mobile for a full, complete refund. They’ll get a full refund of anything paid for the device and any Note7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription they received with purchase during pre-order.

    Customers can visit their local T-Mobile store where they bought the device or call 611 or 1-800-937-8997 to do this, and they can then use their refund to choose a similar device or any device in T-Moble’s stores, including a new Note7 replacement which we expect to be available in the next two weeks.
    09-02-2016 10:14 AM
  17. canonuevo's Avatar
    I'm waiting to see what goodies we're going to get for this
    toenail_flicker likes this.
    09-02-2016 10:14 AM
  18. Stwutter's Avatar
    Don't worry, it will still be getting rave reviews in 2 weeks when the new units are in people's hands
    I wasn't worried.
    09-02-2016 10:14 AM
  19. MyFirstAndroidSucks's Avatar
    At almost $1,000 for the Note 7......shouldn't Samsung be using top of the line batteries/components or not?? What do you all think?

    That would make sense... and "Dollars" do not always make "Sense"...
    09-02-2016 10:15 AM
  20. rushmore's Avatar
    Well after all the issues I have had with three phones from Samsung and now on my 4th, I call this Karma. That being said, even though I was an iPhone guy prior, even they are having issues right now sourcing memory. So I would assume that Fruit is going be having problems if they don't get their QA process resolved.

    The reason this happened with Samsung is they were trying to push the sales prior to Apple. Nothing more than greed.. and now they are paying the price for it. There are more than battery issues on the Note 7 (all be it) varied by carrier and user. ie. my case... bad reception, a notification sound that loops it self like a DJ is scratching a remix of it (only shut off by waiting 5/10 seconds or hitting power), and now where the contacts won't all come over and the I have the LAG. (Which I did not have on the prior three devices). I am tired of being the beta tester for TMO and Samsung. They should have tested this phone more throughly IMO before releasing this device to the masses.
    Meh. The issue is with a specific supplier and to the point Verizon is still selling the Note 7. I would guess they know more than we do. Again, the issues you have been having are (based on all reviews and most posting in forums) is the polar opposite of others. You must have got a bad device or hosed something with an app that does not adhere to Android framework guidelines.
    09-02-2016 10:19 AM
  21. anon(5630457)'s Avatar
    Anyone have any ideas how Best Buy will handle the Note 7 recall? I purchased my Note 7 at Best Buy for full retail and I can't find any info about the recall on its website.
    09-02-2016 10:19 AM
  22. donm527's Avatar
    They use plastic buttons for the sides and a plastic finger print sensored home button as well as a plastic camera flash cover when should be metal and glass/sapphire. I think for $1000 you should do it all right. But it is what it is and it's close to perfect.

    At almost $1,000 for the Note 7......shouldn't Samsung be using top of the line batteries/components or not?? What do you all think?
    09-02-2016 10:20 AM
  23. Stwutter's Avatar
    At almost $1,000 for the Note 7......shouldn't Samsung be using top of the line batteries/components or not?? What do you all think?
    True, but I'm not sure it poor quality parts, as such. A misjudgement somewhere more like.

    The number of actual effected handsets is in the 30's so far I think, and there's over a million Note 7's in the wild. It's still too many, but still a very, very small chance. 99.9999% of users have probably been wowing about it since getting it, and will likely use it for as long as they like without blowing their faces off.
    09-02-2016 10:21 AM
  24. Kelly Kearns's Avatar
    Meh. The issue is with a specific supplier and to the point Verizon is still selling the Note 7. I would guess they know more than we do. Again, the issues you have been having are (based on all reviews and most posting in forums) is the polar opposite of others. You must have got a bad device or hosed something with an app that does not adhere to Android framework guidelines.
    It really isn't. Samsung said all Notes. FYI, T-Mobile are the ones made in China.
    09-02-2016 10:21 AM
  25. donm527's Avatar
    Wow... a full refund right before Apple releases the iPhone 7. The stars are just lining up for them like it was all planned or something to go this way.

    Here's the complete text:


    Starting immediately, customers who are concerned about using the Note 7 can return the device to T-Mobile for a full, complete refund. They’ll get a full refund of anything paid for the device and any Note7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription they received with purchase during pre-order.

    Customers can visit their local T-Mobile store where they bought the device or call 611 or 1-800-937-8997 to do this, and they can then use their refund to choose a similar device or any device in T-Moble’s stores, including a new Note7 replacement which we expect to be available in the next two weeks.
    09-02-2016 10:22 AM
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