09-02-2016 04:36 PM
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  1. canonuevo's Avatar
    Best buy is not Samsung. Return it within 14 days or follow up with Samsung on how to replace your phone
    That is quite obvious, thanks for pointing that out. I think what the op wants to know is do we go through our carrier, ATT, or where we purchased the device to get it replaced.

    FYI with my chat with Samsung

    Chris: I was just wondering how do I proceed with the Note 7 recall? I purchased my device at Best Buy, but i'm with ATT
    Mounika K: I understand your concern Chris. I will be glad to help you with the required information.
    Mounika K: Samsung takes product quality and customer safety very seriously. Samsung would like to assure customers that Samsung always employ strict quality control and safety measures to ensure that devices meet and exceed industry safety standards
    Chris: ok
    Mounika K: Thank you for waiting. I'll be with you in just a moment.
    Mounika K: Thanks for being online.
    Chris: no problem
    Mounika K: Is there anything else that I can assist you with?
    Chris: nothing else, but you haven't told me what needs to happen
    Mounika K: We apologize for the inconvenience Chris,As our team is working on it, we don't have much information regarding it as this point of time.
    09-02-2016 11:07 AM
  2. msm0511's Avatar
    That's the million dollar question. Literally in this case

    They will have to give out loaner phones to a lot of people. Sprint has already said they'll be doing this. Carriers may also be obligated to refund N7's in full, if people don't want to exchange for a new one, even if past the remorse period. This is a HUGE money loss and total nightmare, not only for Sammy, but also carriers and many smaller retailers. Not fun.
    T-Mo mentioned people can get full refunds, accessories included, but to my knowledge they haven't mentioned anything about loaners yet.
    09-02-2016 11:07 AM
  3. Marky310's Avatar
    My phone seems to be one of the lucky ones. Doesn't overheat in any situation. No lag (except annoying keyboard lag sometimes). I'll probably wait till Monday when they'll be more info and I'm off work to go into a sprint store. I hope getting a replacement note 7 won't take a million years. I love the note line, don't care much for the galaxy line.
    09-02-2016 11:12 AM
  4. rushmore's Avatar
    I'm kinda regretting paying full price now. With the flood of returns, I imaging we'd be able to pick up a refurb n7 for $100 or so in the next couple months
    Very good point, but something even at $100/$200 less for this seems too risky buying on Ebay. At least when buying at a store you have direct recourse.
    09-02-2016 11:12 AM
  5. LeoRex's Avatar
    Yeah... I'd caution and recommend a little bit of patience... especially with carriers and retail outlets since they are not in control here. This all happened quickly and the suppliers are waiting on guidance from Samsung. I called T-Mobile myself (got a Note 7 for my wife) and the CS rep did say while they weren't sure what Samsung issues for guidance, she said that we would be taken care of. Since this was a JUMP upgrade, she said that any return windows, or any sort of EIP penalty if this goes beyond that window... we aren't going to be penalized for anything along those lines. Her supervisor recommended that I keep the new Note 7 while the dust settles and they'll square up with me once they know what to do.

    So she's still on her S7 and the new Note 7 is sitting, powered down and in its box, on a shelf. There it will remain until T-Mobile follows up.
    09-02-2016 11:13 AM
  6. anon(52425)'s Avatar
    09-02-2016 11:16 AM
  7. SteelGator's Avatar
    Kelly or one of the mods. It would be interesting to post a poll to see how folks are going to participate in the recall. Based on what I have seen so far, if you are with a major US carrier, you have at least a couple of these options available to you.

    1. I am returning mine immediately for a refund, and getting a different phone now
    2. I am returning mine immediately for a refund, and getting one of the upcoming launch phones
    3. I am returning mine for a loaner until a Note 7 replacement is available
    4. I am holding mine until a Note 7 replacement is available.

    Personally, I am group 4. I am not worried about the battery and I like this phone more than anything I see on the horizon.
    Robbie Freeman and Gray Area like this.
    09-02-2016 11:16 AM
  8. Weils's Avatar
    So basically does everyone have to send their phones in? What do they use in meantime if they don't have another phone?
    This is probably gonna be called BLOW gate lol
    For my country, replacement instructions will come next week. I don't think they will leave you without a phone hanging. I'm guessing you will need to register your phone for replacement, wait at least a few weeks, bring your phone in to exchange for the new one. As for backup, Smart Switch for PC/Mac will await once I return with the replacement.
    09-02-2016 11:17 AM
  9. TheLegoJoker's Avatar
    Well, all of this finally gave me a good name for my phone... IED. I think it fits.
    09-02-2016 11:18 AM
  10. Serial Fordicator's Avatar
    Man am I glad I kept my note 4
    09-02-2016 11:18 AM
  11. alexeisch's Avatar
    Just got notice that T-Mobile is allowing customers to go into any store and get a refund and then either pick out another phone to purchase or wait two weeks to get another Note 7….and what the heck am I supposed to do in the meantime? So I can return this one and buy another phone and then be stuck with that one and if I want to get a Note 7 in two weeks (or whenever they become available) be stuck with the other phone as well….so I wind up buying TWO phones?! Or I can return the Note 7 and then be without a phone for two weeks while I wait for the new ones to come out and then have to potentially wait in line to get one of those?!?!?!

    And FYI, this happened to a friend of mine (not a friend of a friend of a friend…..). Check it out.

    The Galaxy Note7 has been recalled for battery issues-capture.jpg

    At first I was ok with all this and I still believe that Samsung is doing the right thing but T-Mobile’s handling (buy a new phone and then come back in a few weeks and buy another one) is just horrible. At least Sprint is giving out loaner phones in the meantime…..FAIL T-MOBILE.

    Ultimately I will be hanging onto my phone and waiting until the new versions are available in store. I think the instances of phones actually exploding are so few and far between that it is not worth my buying a new phone and then debating to spend another $900 to buy yet another Note 7.
    09-02-2016 11:18 AM
  12. rushmore's Avatar
    It should be based on what the carrier is doing, since Best Buy is simply being a middleman between the customer and the carrier. Example, my $36 per month is going on my Verizon bill- not through Best Buy. Best Buy makes money on the accessories and warranties. That is about it.
    09-02-2016 11:19 AM
  13. ray689's Avatar
    0.1% of all total Note 7 made to date.... and they are replacing ALL handsets??!!

    Yeah... something more here

    Telling me they can't find the batteries in question by build lots??
    I'm wondering the same thing and if this isn't a much larger issue. The reason i question it is there have been reports of other previous Samsung (and Apple) devices catching fire and never has there been a world wide recall. Something doesn't add up.
    09-02-2016 11:20 AM
  14. Hoggles's Avatar
    For those few of you who keep slamming me because I say I'm not returning mine or I don't think this affects me or keeps regurgitating that line this affects all devices and so forth. Here's my situation: mine is a T-Mobile phone that I bought from an eBay dealer. I just finished a frustrating conversation with T-Mobile, and they say they cannot refund my money or exchange my device. The eBay dealer says, sorry, the listing said no refunds. So go ahead and regurgitate all you want that Samsung says they are recalling every device, but they are clearly not recalling mine, because nobody will accept mine back, so I will just live with the threat of an explosion while I'm sleeping at night, thank you, and go ahead and flame me now for supposedly not being a responsible Citizen and sending mine back.
    They are recalling yours. You can still get a refund. You need to contact Ebay. They will force the seller to accept a recall refund. They have to. I fogot when or what it was for, but recall issues and Ebay have happened in the past. And if I recall correctly, Ebay forced sellers to refund.

    Recalls are part of the job of a seller on Ebay. They can't avoid them because their policy says "no returns".

    Contact The Bay
    anon(782252) and Kelly Kearns like this.
    09-02-2016 11:23 AM
  15. toenail_flicker's Avatar
    Its fairly vague on how long we will be stuck with these temporary devices, a matter of days....weeks? Samsung should def do something to keep their customers happy especially with the looming iphone 7 launch.
    Sprint indicated two weeks and I have a feeling that Sammy will be going out of their way to make customers happy. I expect to see some sort of something.
    09-02-2016 11:23 AM
  16. Kelly Kearns's Avatar
    For those few of you who keep slamming me because I say I'm not returning mine or I don't think this affects me or keeps regurgitating that line this affects all devices and so forth. Here's my situation: mine is a T-Mobile phone that I bought from an eBay dealer. I just finished a frustrating conversation with T-Mobile, and they say they cannot refund my money or exchange my device. The eBay dealer says, sorry, the listing said no refunds. So go ahead and regurgitate all you want that Samsung says they are recalling every device, but they are clearly not recalling mine, because nobody will accept mine back, so I will just live with the threat of an explosion while I'm sleeping at night, thank you, and go ahead and flame me now for supposedly not being a responsible Citizen and sending mine back.
    The eBay dealer can't ignore a recall, that is illegal. If they won't take care if it, report him to eBay and the federal government.
    09-02-2016 11:24 AM
  17. donm527's Avatar
    Most likely you'll be able to contact Samsung directly to get an RMA. No phone left behind.

    For those few of you who keep slamming me because I say I'm not returning mine or I don't think this affects me or keeps regurgitating that line this affects all devices and so forth. Here's my situation: mine is a T-Mobile phone that I bought from an eBay dealer. I just finished a frustrating conversation with T-Mobile, and they say they cannot refund my money or exchange my device. The eBay dealer says, sorry, the listing said no refunds. So go ahead and regurgitate all you want that Samsung says they are recalling every device, but they are clearly not recalling mine, because nobody will accept mine back, so I will just live with the threat of an explosion while I'm sleeping at night, thank you, and go ahead and flame me now for supposedly not being a responsible Citizen and sending mine back.
    09-02-2016 11:24 AM
  18. toenail_flicker's Avatar
    I'm waiting to see what goodies we're going to get for this
    Ditto.
    09-02-2016 11:24 AM
  19. Kelly Kearns's Avatar
    Kelly or one of the mods. It would be interesting to post a poll to see how folks are going to participate in the recall. Based on what I have seen so far, if you are with a major US carrier, you have at least a couple of these options available to you.

    1. I am returning mine immediately for a refund, and getting a different phone now
    2. I am returning mine immediately for a refund, and getting one of the upcoming launch phones
    3. I am returning mine for a loaner until a Note 7 replacement is available
    4. I am holding mine until a Note 7 replacement is available.

    Personally, I am group 4. I am not worried about the battery and I like this phone more than anything I see on the horizon.
    That might be a good idea when we can get some more info on what all the carriers say.

    Everyone including the carriers are very confused right now.
    09-02-2016 11:25 AM
  20. Weils's Avatar
    Personally, I am group 4. I am not worried about the battery and I like this phone more than anything I see on the horizon.
    Same here. I will be checking with Samsung once the replacement instructions come in, since I bought it directly from them. Just hope they only need information on identification such as serial / IMEI numbers to register for replacement instead of giving it to them on the spot and go without a phone for the next few weeks.
    Shadowyugi likes this.
    09-02-2016 11:27 AM
  21. recDNA's Avatar
    So VZW told me I have until 9/30 to return for full refund. Back to Note 3 for me.
    09-02-2016 11:27 AM
  22. Chris Stanley1's Avatar
    I personally wouldnt mind a smartthings hub....samsung could give one for goodwill and make some money up on sensors and addons
    toenail_flicker likes this.
    09-02-2016 11:27 AM
  23. msm0511's Avatar
    I kind of find it humorous that all these execs in the US are gonna be working on their holiday weekend. I only say that cuz I'm one of the peons that have to work every holiday.
    09-02-2016 11:27 AM
  24. Kelly Kearns's Avatar
    Just got notice that T-Mobile is allowing customers to go into any store and get a refund and then either pick out another phone to purchase or wait two weeks to get another Note 7….and what the heck am I supposed to do in the meantime? So I can return this one and buy another phone and then be stuck with that one and if I want to get a Note 7 in two weeks (or whenever they become available) be stuck with the other phone as well….so I wind up buying TWO phones?! Or I can return the Note 7 and then be without a phone for two weeks while I wait for the new ones to come out and then have to potentially wait in line to get one of those?!?!?!
    TMO isn't confirming yet what to do of your bring the phone back yet. They are still trying to work out the details.
    09-02-2016 11:28 AM
  25. donm527's Avatar
    Wow! Wonder if he was counted as part of that 0.1%

    And FYI, this happened to a friend of mine (not a friend of a friend of a friend…..). Check it out.

    Click image for larger version. 

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    09-02-2016 11:28 AM
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