09-02-2016 04:36 PM
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  1. MyFirstAndroidSucks's Avatar
    I think samsung has been pretty successful in testing their batteries in the millions of other devices they have sold in the past. Defective product making it through standardized tests is not unheard of. Again, warranties.

    Samsung unfortunately is at fault though it's the manufactures fault that created the batteries. They have their own internal dept that makes batteries for Samsung (supposedly the ones that are good) and then you have the aftermarket (so to speak) ones that were built by another manufacture with subpar standards. Unfortunately Samsung did not put more stringent internal testing on those devices prior to deploying them to the masses, and this is just bad business and a lack of intelligence on someones part there.

    It's no different then when I deploy a firewall/sans/network appliance... it goes through rigorous testing before it touches the network. Why? Well, the implications when it fails are HUGE. This is what we are seeing here... Greed.... because they wanted to beat apple to the punch... If they had waited another month or so, they would have weeded out the issue IMO. But they didn't, and here we are.
    anon(52425) likes this.
    09-02-2016 11:46 AM
  2. From A Buick 8's Avatar
    I saw posted somewhere that here was going to be free 128gb micro sd card handed out .
    toenail_flicker likes this.
    09-02-2016 11:46 AM
  3. Kelly Kearns's Avatar
    These are good link to back up what you have been saying, but why would most news orgs (including this site) report that Chinese ones are not included, including this Korean site that quotes the CEO:

    "“We are currently working with two or three battery-makers and the problem was found in only one of them,” he said. “There was a tiny problem in the process of manufacturing battery cells. Some issues related to ringing effects and insulation tape within cells appeared to cause the problem.”

    Samsung plans to recall all Galaxy Note 7 units that used the battery from the problem battery-maker -- reportedly Samsung SDI -- in 10 nations. But, the company will continue to sell the smartphone in China, where the smartphone uses batteries from a different battery-maker -- reportedly a Chinese company. "
    Samsung announces global recall of Galaxy Note 7
    That was before the official recall that was announced just a few hours ago, exactly at 3 am central time.
    09-02-2016 11:47 AM
  4. anon(782252)'s Avatar
    Didn't say anything is perfect but an issue that can burn your house down is another story.
    Anyways, the likelihood of this being widespread is very small. But the fact that it has happened in the past with other devices and such a response was never given makes me wonder if its something on a larger scale that's all.
    True, but in all reality anything in your house could burn it down at any time.

    Agreed. I think a very small number are actually effected but better safe than sorry for Samsung. They don't want to be tied up with lawsuits for years.
    09-02-2016 11:47 AM
  5. skatergirl's Avatar
    Verizon says it has stopped selling the Galaxy Note 7 and "through September 30, 2016, Verizon is waiving the restocking fee for any customers who purchased a Galaxy Note7 and wish to return or exchange it."
    So what are we doing? Keeping ours? Exchanging for a new Note 7? Or returning it and going with a completely different phone?
    I am going to the beach after the hurricane and doing nothing with my perfectly working phone besides using it during this chaos.
    Carlo Villa and Weils like this.
    09-02-2016 11:48 AM
  6. Chris Stanley1's Avatar
    I would hope this is not the only free offering as this would be completely useless to the people that decided on the 256gb card when originally purchasing the note 7
    toenail_flicker likes this.
    09-02-2016 11:49 AM
  7. free2spin's Avatar
    Samsung unfortunately is at fault though it's the manufactures fault that created the batteries. They have their own internal dept that makes batteries for Samsung (supposedly the ones that are good) and then you have the aftermarket (so to speak) ones that were built by another manufacture with subpar standards. Unfortunately Samsung did not put more stringent internal testing on those devices prior to deploying them to the masses, and this is just bad business and a lack of intelligence on someones part there.

    It's no different then when I deploy a firewall/sans/network appliance... it goes through rigorous testing before it touches the network. Why? Well, the implications when it fails are HUGE. This is what we are seeing here... Greed.... because they wanted to beat apple to the punch... If they had waited another month or so, they would have weeded out the issue IMO. But they didn't, and here we are.
    Phone batteries are pretty standard at this point. Why would they over test this particular one?
    SteelGator likes this.
    09-02-2016 11:49 AM
  8. MyFirstAndroidSucks's Avatar
    Some issues related to ringing effects and insulation tape within cells appeared to cause the problem.”
    Wonder what they mean by "Ringing effects"? ;/
    09-02-2016 11:49 AM
  9. LeoRex's Avatar
    Doesn't overheat in any situation.
    Want to point this out... Samsung has not yet released detailed information about the problem. It could be related to something that failed due to heat during charging, it could very well be a defect that could fail with little to no warning (say a fault in the internal safety circuitry, who knows?). These batteries can go from 0 to REALLY bad news in a couple of seconds... and they generate enough heat to completely melt glass in a blink of an eye.

    Every single one of the units Samsung received back didn't catch fire.. until they did. Maybe it was the first charge, maybe it rolled its internal dice every time you plugged it in. But just because it hasn't failed yet doesn't mean it won't fail. Now, the chances of your phone being affected by this might very well be extremely low.... Samsung put it at 24 confirmed failures out of a million (number they gave). That's about 1 in 41,000.

    Up until last night, I wasn't going to worry about it... I figured I'd use the stock charging gear, give it the once once for a few days... that way I could wait on word before I gave it to my wife for her to use. But then Samsung issued a global recall of all units. Yeah, I'm all set. Back in the box it goes until T-Mobile gets me a replacement.
    09-02-2016 11:50 AM
  10. free2spin's Avatar
    Samsung unfortunately is at fault though it's the manufactures fault that created the batteries. They have their own internal dept that makes batteries for Samsung (supposedly the ones that are good) and then you have the aftermarket (so to speak) ones that were built by another manufacture with subpar standards. Unfortunately Samsung did not put more stringent internal testing on those devices prior to deploying them to the masses, and this is just bad business and a lack of intelligence on someones part there.

    It's no different then when I deploy a firewall/sans/network appliance... it goes through rigorous testing before it touches the network. Why? Well, the implications when it fails are HUGE. This is what we are seeing here... Greed.... because they wanted to beat apple to the punch... If they had waited another month or so, they would have weeded out the issue IMO. But they didn't, and here we are.
    They are absolutely at fault. That's why they're offering new phones.
    09-02-2016 11:50 AM
  11. neo Jeets's Avatar
    Man, this sucks. First time I switch over from an iPhone to an Android phone and this happens. My Note 7 only really gets noticeably hot when using it in the new Gear VR. I guess I won't be using VR anymore until I get this thing replaced cause having an officially recalled fire hazard strapped to my head doesn't sound like a good time.
    donm527 and Shadowyugi like this.
    09-02-2016 11:51 AM
  12. MyFirstAndroidSucks's Avatar
    Phone batteries are pretty standard at this point. Why would they over test this particular one?

    Apparently not, because you have issues with one manufacture.... And phones blowing up....

    I would think when you're using any company that you subcontract something out to, you do way more testing on it then you would if you do it in-house. Though, in my place of business, testing of equipment is done long before it goes into production. This goes for phones, switches, etc... This is because we believe as a business unit, we want the best for our clients. We get test phones all the time (even older ones that have been around awhile) and we still test them before they go out. Just to make sure our clients are good to go! A burn in process if you will...
    09-02-2016 11:52 AM
  13. free2spin's Avatar
    Man, this sucks. First time I switch over from an iPhone to an Android phone and this happens. My Note 7 only really gets noticeably hot when using it in the new Gear VR. I guess I won't be using VR anymore until I get this thing replaced cause having an officially recalled fire hazard strapped to my head doesn't sound like a good time.
    Or does it?
    09-02-2016 11:52 AM
  14. Kelly Kearns's Avatar
    Wonder what they mean by "Ringing effects"? ;/
    I'm not sure, but a good question. Info is slowly coming out.
    09-02-2016 11:52 AM
  15. Jvazquez930's Avatar
    Mine works great with no issues. And it took me a while to set it up the way i want it so ill be keeping mine
    Carlo Villa likes this.
    09-02-2016 11:52 AM
  16. piinkRainbowz's Avatar
    That is quite obvious, thanks for pointing that out. I think what the op wants to know is do we go through our carrier, ATT, or where we purchased the device to get it replaced.

    FYI with my chat with Samsung

    Chris: I was just wondering how do I proceed with the Note 7 recall? I purchased my device at Best Buy, but i'm with ATT
    Mounika K: I understand your concern Chris. I will be glad to help you with the required information.
    Mounika K: Samsung takes product quality and customer safety very seriously. Samsung would like to assure customers that Samsung always employ strict quality control and safety measures to ensure that devices meet and exceed industry safety standards
    Chris: ok
    Mounika K: Thank you for waiting. I'll be with you in just a moment.
    Mounika K: Thanks for being online.
    Chris: no problem
    Mounika K: Is there anything else that I can assist you with?
    Chris: nothing else, but you haven't told me what needs to happen
    Mounika K: We apologize for the inconvenience Chris,As our team is working on it, we don't have much information regarding it as this point of time.
    So you contacted to customer service reps who knew nothing about how the higher ups plan on handling the recall?
    09-02-2016 11:52 AM
  17. MyFirstAndroidSucks's Avatar
    Man, this sucks. First time I switch over from an iPhone to an Android phone and this happens. My Note 7 only really gets noticeably hot when using it in the new Gear VR. I guess I won't be using VR anymore until I get this thing replaced cause having an officially recalled fire hazard strapped to my head doesn't sound like a good time.

    AMEN!!

    I am in the same boat as you sir!
    09-02-2016 11:53 AM
  18. free2spin's Avatar
    Apparently not, because you have issues with one manufacture.... And phones blowing up....

    I would think when you're using any company that you subcontract something out to, you do way more testing on it then you would if you do it in-house. Though, in my place of business, testing of equipment is done long before it goes into production. This goes for phones, switches, etc... This is because we believe as a business unit, we want the best for our clients. We get test phones all the time (even older ones that have been around awhile) and we still test them before they go out. Just to make sure our clients are good to go! A burn in process if you will...
    Samsung made the batteries.
    09-02-2016 11:53 AM
  19. Kelly Kearns's Avatar
    Man, this sucks. First time I switch over from an iPhone to an Android phone and this happens. My Note 7 only really gets noticeably hot when using it in the new Gear VR. I guess I won't be using VR anymore until I get this thing replaced cause having an officially recalled fire hazard strapped to my head doesn't sound like a good time.
    This is not the norm at all.
    09-02-2016 11:53 AM
  20. MyFirstAndroidSucks's Avatar
    I'm not sure, but a good question. Info is slowly coming out.

    I ask, because I wonder if that is what is causing my "loop" in the notification ring. If so, that has been on every phone I have received from Samsung thus far. 4th replacement last evening... It's annoying as heck!
    Kelly Kearns likes this.
    09-02-2016 11:54 AM
  21. keepnitreel's Avatar
    Give me the new gear S3 and all is forgiven
    09-02-2016 11:54 AM
  22. metz65's Avatar
    Regardless of how many accidents have been reported or how many want to ignore the recall kudos to Samsung for putting the safety of their customers over profits... You don't see that very often.
    09-02-2016 11:54 AM
  23. Kelly Kearns's Avatar
    Samsung made the batteries.
    The battery cells came from a contractor in China.
    09-02-2016 11:54 AM
  24. neo Jeets's Avatar
    This is not the norm at all.
    Yeah, I know. Just bad timing on my part.
    Kelly Kearns likes this.
    09-02-2016 11:54 AM
  25. free2spin's Avatar
    Apparently not, because you have issues with one manufacture.... And phones blowing up....

    I would think when you're using any company that you subcontract something out to, you do way more testing on it then you would if you do it in-house. Though, in my place of business, testing of equipment is done long before it goes into production. This goes for phones, switches, etc... This is because we believe as a business unit, we want the best for our clients. We get test phones all the time (even older ones that have been around awhile) and we still test them before they go out. Just to make sure our clients are good to go! A burn in process if you will...
    And when something goes wrong even after all that testing? Then what?
    09-02-2016 11:55 AM
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