09-02-2016 04:36 PM
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  1. MyFirstAndroidSucks's Avatar
    Samsung made the batteries.

    If they made the batteries, and they had failures internally. Then this is even more reason to be suspect of other companies... Good lord.... if they can't make the batteries right, this would explain the other failures in the phone that I have had.. and some others have had as well.
    09-02-2016 11:55 AM
  2. NJ Fred's Avatar
    I err on the side of caution. Mine is in the box and on its way to UPS. Judgement tells me that Samsung would not be taking it on the chin unless this issue was verified to the max.

    My N7 had been heating up especially while using the Samsung-supplied charger. I thought nothing of it until waking this morning and reading the news releases. Could be totally separate and distinct. But I do not deem it in my best interests to roll the dice.

    Unless and until this matter is remedied, I will revert to my Nexus 6 - which is currently on the air and working fine.
    09-02-2016 11:55 AM
  3. bobxxz's Avatar
    Hey if its free, its FREE! I'll take it!
    09-02-2016 11:55 AM
  4. anon(5630457)'s Avatar
    Great. So return it to Verizon.

    Thanks to those of you who replied without the snark.
    09-02-2016 11:55 AM
  5. canonuevo's Avatar
    Yes, cause I was told to contact Samsung. You have the CEOs number I can call for the plan? I'm just being proactive. If you don't have anything helpful to say, it's better to not post on here.
    anon(5630457) likes this.
    09-02-2016 11:55 AM
  6. MizWylie's Avatar
    I'm torn on what to do. I want to keep the Note that is in my hot little hand, but I want a device that will work for the long run, which I think this one could do because I'm not hard on my phones and I always use original chargers.

    I'm gonna wait and see what others do. This whole thing is a pain in the rear.
    09-02-2016 11:56 AM
  7. free2spin's Avatar
    The battery cells came from a contractor in China.
    I thought they were from samsung SDI?
    09-02-2016 11:56 AM
  8. Blues Fan's Avatar
    I'm currently talking to Tmobile help rep on twitter. I asked about many of us who ordered our phones in store or via over the phone and they're saying the stock would have to come from the warehouse then, but we can keep our current notes until the stock comes in and then have a phone shipped to the store if we like and go in and exchange it there.

    I'm currently trying to find out if there is some waiting list to get on.

    The store I bought it at is a PITA though and doesn't like handling returns, they're a independent store franchised from Tmobile. I will likely try one of the other stores 30-40 miles away.

    I hope this is the case for many of us who ordered and don't have to ship our phones back first and that they will indeed ship the phone to the store so I can simply swap out. If not there is going to be tons of livid people.
    hailsusy90 likes this.
    09-02-2016 11:56 AM
  9. Kelly Kearns's Avatar
    If they made the batteries, and they had failures internally. Then this is even more reason to be suspect of other companies... Good lord.... if they can't make the batteries right, this would explain the other failures in the phone that I have had.. and some others have had as well.
    The cells are the issue, a contractor made the cells.
    09-02-2016 11:56 AM
  10. MyFirstAndroidSucks's Avatar
    And when something goes wrong even after all that testing? Then what?

    I think you can derive a common sense answer from that question... YOU DONT PUT IT OUT TO 2.5 MILLION people!
    09-02-2016 11:56 AM
  11. MyFirstAndroidSucks's Avatar
    The cells are the issue, a contractor made the cells.

    BOOM!
    09-02-2016 11:56 AM
  12. Carlo Villa's Avatar
    Keeping my phone, if Verizon recalls it then I'll get another Note7. Thank you
    09-02-2016 11:57 AM
  13. Zaku77's Avatar
    I'm not risking it. But they need to figure something out for me to use in the interim.
    09-02-2016 11:57 AM
  14. Jvazquez930's Avatar
    Keeping my phone, if Verizon recalls it then I'll get another Note7. Thank you
    It is recalled. And they given us Verizon customers options
    09-02-2016 11:58 AM
  15. MyFirstAndroidSucks's Avatar
    Thank you

    I didn't realize I could do that. Yes, yes I will block you.
    09-02-2016 11:58 AM
  16. Carlo Villa's Avatar
    Are we supposed to get e-mails? When a car has a recall you get e-mails from Dealer.....
    09-02-2016 11:59 AM
  17. skatergirl's Avatar
    I err on the side of caution. Mine is in the box and on its way to UPS. Judgement tells me that Samsung would not be taking it on the chin unless this issue was verified to the max.

    My N7 had been heating up especially while using the Samsung-supplied charger. I thought nothing of it until waking this morning and reading the news releases. Could be totally separate and distinct. But I do not deem it in my best interests to roll the dice.

    Unless and until this matter is remedied, I will revert to my Nexus 6 - which is currently on the air and working fine.
    I think if your Note is heating up its a good idea to exchange it. I have not had that problem.
    09-02-2016 12:00 PM
  18. free2spin's Avatar
    I think you can derive a common sense answer from that question... YOU DONT PUT IT OUT TO 2.5 MILLION people!
    Right. Samsung intentionally sold phones with bad batteries to millions of people. That was the plan all along.
    Shadowyugi likes this.
    09-02-2016 12:01 PM
  19. MizWylie's Avatar
    Are we supposed to get e-mails? When a car has a recall you get e-mails from Dealer.....
    Right? I am iron fisting my Note 7 until otherwise noted.
    09-02-2016 12:03 PM
  20. free2spin's Avatar
    Apparently not, because you have issues with one manufacture.... And phones blowing up....

    I would think when you're using any company that you subcontract something out to, you do way more testing on it then you would if you do it in-house. Though, in my place of business, testing of equipment is done long before it goes into production. This goes for phones, switches, etc... This is because we believe as a business unit, we want the best for our clients. We get test phones all the time (even older ones that have been around awhile) and we still test them before they go out. Just to make sure our clients are good to go! A burn in process if you will...
    So you're clients never have any problems after they recieve your phones?
    09-02-2016 12:03 PM
  21. PraetorianGuard14's Avatar
    Looks like I am keeping my Note 7 then.
    09-02-2016 12:04 PM
  22. accordex#AC's Avatar
    I think I might have a bad unit....this happened last week....
    The Galaxy Note7 has been recalled for battery issues-screenshot_20160828-120329.jpg
    Tabbiel1989 likes this.
    09-02-2016 12:05 PM
  23. French's Avatar
    Yeah I've gotten no official word from Verizon so while I know the recall is very real, until I hear from Verizon I'm not going to get all worked up about it.

    I have not noticed overheating issues with mine...I'm using a wireless charger in the car, though I also have a USB C cable that I keep in there for fast charging but haven't used yet. At home I have all Sammy chargers or wireless chargers and at my boyfriend's it's a third party wall brick and third party cable WITH a micro to USB adapter, to boot...but my phone doesn't get hot when I use it unless I'm using it for hotspot. Even then it's not what I would consider to be HOT like what others have described.

    Short answer...I don't know what I'm going to do. I guess it depends on what the official notice from Verizon says my options are. I'm also curious if they'll be able to narrow it down to place of manufacture (if they are being built in more than one location) and/or battery supplier (again, if more than one source). That would go a long way to appease me or kick me in the rear to do the trade in. But I can tell you I'm not afraid to be using it right now. I have no concern it is going to blow up. My reason for doing the recall would be more for longevity concerns...I would hate to have issues in a year that are battery related, knowing I could have just exchanged it when it was offered.
    msndrstood likes this.
    09-02-2016 12:06 PM
  24. castone001's Avatar
    It is recalled. And they given us Verizon customers options
    What are the options?
    09-02-2016 12:06 PM
  25. hailsusy90's Avatar
    So do they inform us of when those new phones are in or do we have to do anything else? The lady I talked to told me the same thing and said T-Mobile would contact me when they had more information about when the phones could be sent.
    09-02-2016 12:06 PM
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