09-02-2016 04:36 PM
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  1. Ry's Avatar
    What are the options?
    Return or exchange with no restocking fee.
    09-02-2016 12:07 PM
  2. Kelly Kearns's Avatar
    I think I might have a bad unit....this happened last week....
    Attachment 238210
    Yes I have seen about 3 issues of that. I have been wondering about that myself.

    You really need to contact Samsung Plus with the app, video chat and tell them what happened.
    09-02-2016 12:08 PM
  3. metz65's Avatar
    Regardless of the percentage of problems reported or those who will ignore the recall because they don't feel like it's a problem Samsung has put customers safety over profits. You don't see this much anymore. Some recalls take lawsuits and government intervention because large corporations are loath to admit wrongdoing of any kind. I find it rather amazing that Samsung is doing this of their own free will so soon after release.
    Jewels81, Jona005, ajb1965 and 3 others like this.
    09-02-2016 12:08 PM
  4. Blues Fan's Avatar
    So do they inform us of when those new phones are in or do we have to do anything else? The lady I talked to told me the same thing and said T-Mobile would contact me when they had more information about when the phones could be sent.
    Not sure yet. I would hope that they could ship is a new phone to our house and simply send us a shipping label for the old phone. That way I can do it all myself and not have to deal with the morons at the store or waiting an hour there.
    09-02-2016 12:09 PM
  5. hailsusy90's Avatar
    Anyone who's had this phone before, can you tell me the really noticeable differences between the 2 other than the S-pen?
    09-02-2016 12:10 PM
  6. hailsusy90's Avatar
    Not sure yet. I would hope that they could ship is a new phone to our house and simply send us a shipping label for the old phone. That way I can do it all myself and not have to deal with the morons at the store or waiting an hour there.
    I feel the same way. I don't have the time to go to a store and waste time with those people especially since my work hours are business hours.
    09-02-2016 12:11 PM
  7. JOHNGAETANO's Avatar
    Regreting Best Buy purchase.
    09-02-2016 12:12 PM
  8. Strong_Genetics's Avatar
    No iris scanner... 5.5 inch display instead of 5.7... More curved edges.. same internals
    09-02-2016 12:12 PM
  9. Carlo Villa's Avatar
    Right now....

    09-02-2016 12:12 PM
  10. PraetorianGuard14's Avatar
    Return or exchange with no restocking fee.
    They should offer the choice to exchange for another Note 7 when supplies come in as well.
    09-02-2016 12:12 PM
  11. Jvazquez930's Avatar
    What are the options?
    It's in the very first post of this thread
    09-02-2016 12:12 PM
  12. PraetorianGuard14's Avatar
    That's not the case. This phone was on top of the bedspread, original charger.

    And for the record, I LOVE my phone and I love Samsung as a whole. This just breaks my heart that they were doing so well and then this started happening......
    I take these reports with a grain of salt.
    09-02-2016 12:13 PM
  13. Blues Fan's Avatar
    I feel the same way. I don't have the time to go to a store and waste time with those people especially since my work hours are business hours.
    It wouldn't be so bad if my county had more than one store to deal with. when I lived in St. Louis I had three tmobile stores within a two mile radius including one in the mall and one across the street from the mall. Never had long wait times and staff was much better.
    09-02-2016 12:14 PM
  14. anon(5630457)'s Avatar
    There is a difference between the two. The Note7 has a bigger screen in a similar body size to the S7 edge. The S Pen is also a great feature that's needed on the S7 edge.

    The iris scanner is almost useless.
    09-02-2016 12:14 PM
  15. hailsusy90's Avatar
    It wouldn't be so bad if my county had more than one store to deal with. when I lived in St. Louis I had three tmobile stores within a two mile radius including one in the mall and one across the street from the mall. Never had long wait times and staff was much better.
    There's a lot of T-Mobile stores for me to go to. I live in Miami. But people down here are a special bunch.
    09-02-2016 12:15 PM
  16. jshah500's Avatar
    I'm just going to wait until I can do a clean swap for a new Note7.
    09-02-2016 12:15 PM
  17. Kelly Kearns's Avatar
    Okay, then they have no excuse other than poor quality control and testing of their product. Ill stand corrected on that.
    Actually a contractor messed up a batch or some. Maybe you aren't familiar with how things like this work. They can't test every single thing like that.

    You realize that recalls happen because human beings aren't perfect.
    09-02-2016 12:15 PM
  18. clerk's Avatar
    Same here. Believe it or not, ATT just told me they won't honor the recall from a purchase from Target and my only option is to return within 14 days which is today. Of course, that can't be true but it shows what a cluster this is going to be.
    09-02-2016 12:16 PM
  19. D13H4RD2L1V3's Avatar
    Mod Note: Everyone is free to discuss about the recall and deciding on the best course of action for Note7 owners in order to make the process as less inconvenient as possible, and also to discuss about Samsung's way of handling this.

    BUT please do respect other users. No need to accuse others or even threaten to block them.

    Remember that the report button is a thing. If you feel that a user may be breaking the rules, please report the post. It saves your precious time and energy that you can use for something else.

    Given that a lot of us here own a Note7, perhaps it's best that we don't argue over what they could've done and instead, discuss about what we SHOULD do?
    09-02-2016 12:16 PM
  20. Kelly Kearns's Avatar
    Guys.. Come on, please. Let's not argue about stuff that doesn't matter. Everyone is stressed out over this.

    Can't we not argue with each other over stuff that none of us know all the details about?
    09-02-2016 12:17 PM
  21. DasWindows's Avatar
    I will only return it when the official recall starys and I can get a temp phone while i wait.
    09-02-2016 12:17 PM
  22. Shawn0813's Avatar
    As much as I love my note 7 I'm debating on swapping for galaxy s7 edge.
    09-02-2016 12:17 PM
  23. Blues Fan's Avatar
    There's a lot of T-Mobile stores for me to go to. I live in Miami. But people down here are a special bunch.
    I could never live in SEFL. I live in Charlotte County, old people capital of the state lol. I hate going down to Ft Myers so I'll end up going to Sarasota I guess for the phone. Tampa has a ton of stores though.
    09-02-2016 12:18 PM
  24. MyFirstAndroidSucks's Avatar
    Actually a contractor messed up a batch or some. Maybe you aren't familiar with how things like this work. They can't test every single thing like that.

    You realize that recalls happen because human beings aren't perfect.
    I am aware that a contractor tested. But maybe you aren't as caught up as you say I am. There are QC issues here. Ones that could have been avoided, had things been tested right. You could argue that they were, I could say that they weren't. Tomato tomatto... they dropped the ball here. And for the people that have spent the money and that do have the failures in my case (4) of them.. and the young lady/gent above with the battery problems, and the countless others.. we have the right to moan and complain. It's our time and money when we have to go back to the store etc...

    Basically the only people that should be here upset are the ones that are having or have had issues. If you're phone is perfect, or you have this perfect experience, you can't be empathetic to the ones of us that have had multiple devices fail...
    09-02-2016 12:19 PM
  25. yellowcanary73's Avatar
    Verizon says it has stopped selling the Galaxy Note 7 and "through September 30, 2016, Verizon is waiving the restocking fee for any customers who purchased a Galaxy Note7 and wish to return or exchange it."
    So what are we doing? Keeping ours? Exchanging for a new Note 7? Or returning it and going with a completely different phone?
    But they still have it on sale on their website with no warning of recall.
    09-02-2016 12:20 PM
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