09-02-2016 04:36 PM
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  1. zipro's Avatar
    So Swisscom wants me to return my Note7 and order a new one, catapulting me to the end of the waiting queue, which is considerable. They don't prioritize at all for those who've preordered months ago and finally got their phones a day before the recall. That just plain sucks. I've decided to just keep mine until the fixed ones are well available. Honestly Swisscom: that sucks. Get your act together.
    09-02-2016 01:57 PM
  2. Strong_Genetics's Avatar
    I doubt AT&T will go this route...

    They gave customers cheap boxes along charging the Note7 30 bucks extra. Somehow AT&T will go some off route option that makes customers scratch their heads.
    If they don't handle this correctly and someone's phone ends up harming them they will be on trial right next to Samsung
    09-02-2016 01:57 PM
  3. Blues Fan's Avatar
    So Swisscom wants me to return my Note7 and order a new one, catapulting me to the end of the waiting queue, which is considerable. They don't prioritize at all for those who've preordered months ago and finally got their phones a day before the recall. That just plain sucks. I've decided to just keep mine until the fixed ones are well available. Honestly Swisscom: that sucks. Get your act together.
    Tmobile also told me about two weeks. Since I'm not having issues I'm just going to keep using it and swap it out for a new one. Worse comes to worse I have an S7 I can use.

    My only concern for us wanting to get a V20 is we know how the G5 turned into a crap phone and huge flop. We could be leaving the Note 7 only to have the V20 which has problems too and turns into a flop.

    LG V20 Release Date, Price and Specs - CNET
    09-02-2016 02:00 PM
  4. SteelGator's Avatar
    For those few of you who keep slamming me because I say I'm not returning mine or I don't think this affects me or keeps regurgitating that line this affects all devices and so forth. Here's my situation: mine is a T-Mobile phone that I bought from an eBay dealer. I just finished a frustrating conversation with T-Mobile, and they say they cannot refund my money or exchange my device. The eBay dealer says, sorry, the listing said no refunds. So go ahead and regurgitate all you want that Samsung says they are recalling every device, but they are clearly not recalling mine, because nobody will accept mine back, so I will just live with the threat of an explosion while I'm sleeping at night, thank you, and go ahead and flame me now for supposedly not being a responsible Citizen and sending mine back.
    I could be way off base here, but what the carriers are doing right now is not technically part of the recall. How that will be handled has not been announced to my knowledge. In the meantime, they are offering to their customers a service. Once the recall is fully underway, my assumption is you will be able to handle the recall directly in some way. People that recieved as gifts or prizes will be in the same boat. This is not a warranty issue, it is a recall.
    crystinonfire likes this.
    09-02-2016 02:00 PM
  5. MizWylie's Avatar
    I'm still at a loss at what to do. I have a friend who works for a Verizon corporate store who told me to return the phone, period. I personally just want to keep my phone until... I honestly don't know.

    Either way it probably has to be returned, and what I do and where I go from there as to whether I get a new Note 7, or look for a new phone will depend on how badly this spins out of control.
    09-02-2016 02:00 PM
  6. Infamousx14's Avatar
    It's simple guys. Just don't use your phone while it is being charged until new ones arrive.
    09-02-2016 02:01 PM
  7. ksteph's Avatar
    Hello Everyone,

    Just wanted AT&T customers to that just visited the AT&T in Columbia, MD and the salesman told me that AT&T customers can return or exchange for a new Note 7 or any other phone with no questions asked. And there's no time limit as when you can return or exchange the Note. He did say they have units in stock but aren't receiving anymore until further notice.
    09-02-2016 02:02 PM
  8. Ludatyk's Avatar
    If they don't handle this correctly and someone's phone ends up harming them they will be on trial right next to Samsung
    The fact they haven't issues statements like the 3 major carriers have made including returns. All they stated was they are looking into the matter in an effort to how they plan on going forward.

    All 3 carriers are being swift with their response.. but AT&T hasn't said much.
    09-02-2016 02:02 PM
  9. Kelly Kearns's Avatar
    The fact they haven't issues statements like the 3 major carriers have made including returns. All they stated was they are looking into the matter in an effort to how they plan on going forward.

    All 3 carriers are being swift with their response.. but AT&T hasn't said much.
    AT&T said they will have more info later today.
    09-02-2016 02:04 PM
  10. calicocat2010's Avatar
    Well hopefully you want have to wait very long.
    I don't know Kelly, I'm going to American Airlines Center for Demi Lovato and Nick Jonas concert where my Note 5 DIED before the night was over. I don't want my Note 7 exploding on me and killing or injuring me. I need a reliable phone...might go Apple with iPhone 7. *shudders*
    09-02-2016 02:04 PM
  11. trucksmoveamerica#AC's Avatar
    Would you prefer an external battery?
    Betting Samsung wishes they used external batteries on the note 7 now. Then they would only have to replace batteries.
    GrooveRite likes this.
    09-02-2016 02:05 PM
  12. onthehunt's Avatar
    Sprint is still selling the Note 7. Just took this screen shot. Interestingly, it is at the bottom of the phone list and not at the top as they promoted it before. This is the best reason to have removable batteries in phones. Replacing a battery is a much cheaper option for Samsung than replacing a phone. Maybe this will open their eyes.

    The Galaxy Note7 has been recalled for battery issues-sprint-website-note-7-still-sale-2sep2016.jpg
    09-02-2016 02:06 PM
  13. Kelly Kearns's Avatar
    I don't know Kelly, I'm going to American Airlines Center for Demi Lovato and Nick Jonas concert where my Note 5 DIED before the night was over. I don't want my Note 7 exploding on me and killing or injuring me. I need a reliable phone...might go Apple with iPhone 7. *shudders*
    If you have something to get through 2 weeks, maybe even a cheaper prepaid smartphone, it might be resolved in two weeks.

    If you get something else today, you do have 14 days to return that..
    09-02-2016 02:06 PM
  14. dpham00's Avatar
    Just don't leave the phone unattended while charging. or sitting on top of a can of gasoline or anything else flammable.
    I usually charge my phone when I am using it... I don't let it charge overnight anyway
    09-02-2016 02:07 PM
  15. TylerLV76's Avatar
    Ill be keeping mine until At&t sends me another or lets me walk into a store and get one. Until then I wont be charging it at night just to be safe and if it explodes Ill start using my Active again until the new ones available. Im not going to send it back until its immediately replaceable or they say if I dont it will void being replaced.
    09-02-2016 02:08 PM
  16. Infamousx14's Avatar
    AT&T said they will have more info later today.
    .... AT&T

    I have been trying to exchange my 10 days old Note 7 since last week due to battery draining issue. No matter what I did, they told me they couldn't do it unless they took my current phone away until new one comes in 3 weeks, or if i pay non-refundable $61.85.

    KARMA IS A .....
    Ludatyk likes this.
    09-02-2016 02:08 PM
  17. juliesdroidsync's Avatar
    My personal experience - hope this helps.

    This is already my second Note 7. The first one had screen issues where the edges of the screen didn't register touch. So, I just got the new one Wednesday night, and just got it set up exactly the way I like it. And I LOVE THE PHONE! Being a first adopter has its risks... <sigh>

    But, mine does seem to be overheating under certain circumstances.

    When the phone told me I had an Android update, I laid it on the Samsung Wireless charger, which was plugged into the wall with the Samsung fast charger supplied with the phone. I had a clear Speck case on it.

    I picked it up near the end of the upgrade and it was HOT! Now, it's not uncommon (in my experience) for phones to get kind of hot when doing updates (I have a lot of apps, and I believe it makes a difference, as it has to "optimize" each and every app you have on the phone).

    So, I immediately took off the case and stuck it in my refrigerator for awhile. Problem solved... for the moment. Hasn't overheated since, and I've been using it fairly heavy.

    My personal suggestions: (note, I said "personal suggestions" - do or do not at your own risk, of course!)

    1.) Don't use the wireless charging for now - it does generate more heat.
    2.) Don't let the battery run down very far - charge it when you get to 80% or so, then you don't have to charge it as long to top off each time.
    3.) Don't leave it on a charger overnight.
    4.) Go nekkid! Cases hold in heat - I'm not putting mine back in the case for now.
    5.) Don't charge it while you're doing updates like I did. You'll be roastin' marshmallows!!!

    I bet Sammy wishes they'd gone with a removable battery now!!! LOL

    Anyway, hope these suggestions help us all keep 'em a little cooler until Sammy gets us some new ones. I commend the company for taking such fast action. I am disappointed that their quality control didn't catch this problem... Still, I remain a loyal Sammy fan-girl.
    09-02-2016 02:11 PM
  18. dpham00's Avatar
    I could be way off base here, but what the carriers are doing right now is not technically part of the recall. How that will be handled has not been announced to my knowledge. In the meantime, they are offering to their customers a service. Once the recall is fully underway, my assumption is you will be able to handle the recall directly in some way. People that recieved as gifts or prizes will be in the same boat. This is not a warranty issue, it is a recall.
    Right... Carriers are just giving you other options in the mean time
    SteelGator likes this.
    09-02-2016 02:11 PM
  19. dpham00's Avatar
    I'm still at a loss at what to do. I have a friend who works for a Verizon corporate store who told me to return the phone, period. I personally just want to keep my phone until... I honestly don't know.

    Either way it probably has to be returned, and what I do and where I go from there as to whether I get a new Note 7, or look for a new phone will depend on how badly this spins out of control.
    Problem is since I bought my phone on 2 year contract, returning my phone would set back the 2 year contract date for next time at least a month, but probably more.
    09-02-2016 02:13 PM
  20. dpham00's Avatar
    It's simple guys. Just don't use your phone while it is being charged until new ones arrive.
    It's not that simple because some phones exploded when not being charged
    09-02-2016 02:14 PM
  21. Ivan Vazquez's Avatar
    Does anybody know if you bought a galaxy note 7 from metro can you still get your money back?
    09-02-2016 02:18 PM
  22. SteelGator's Avatar
    Samsung unfortunately is at fault though it's the manufactures fault that created the batteries. They have their own internal dept that makes batteries for Samsung (supposedly the ones that are good) and then you have the aftermarket (so to speak) ones that were built by another manufacture with subpar standards. Unfortunately Samsung did not put more stringent internal testing on those devices prior to deploying them to the masses, and this is just bad business and a lack of intelligence on someones part there.
    '(
    It is hard to say that for sure. Issues that crop up in the 1/100,000 of the time are really difficult to sample for, it is just a statistical fact. We don't know the incidence yet, so we don't know if it was lack of QA or just an infrequent event that even good QA screen missed.

    The current number is 2.4 in 100,000. I demonstrated earlier on this thread how hard that is to test against.
    09-02-2016 02:20 PM
  23. MizWylie's Avatar
    Problem is since I bought my phone on 2 year contract, returning my phone would set back the 2 year contract date for next time at least a month, but probably more.
    Yeah, I paid off my S7E 50%, and upgraded to the Note 7. The S7E just returned to Texas today. I saw Best Buy has the S7E in Rose Gold now with a $200 gift card, but I'm trying to figure out how I return the Note 7 to Verizon then walk out with no phone on my line, hit the crosswalk to Best Buy and get a new phone. I don't think Verizon would let me out of the store without a phone on my line.. I'm kind of in a unique situation.

    On a forever upgrade at 50% DPP, already returned the S7E, got the new phone up and running and now Verizon will take it back no questions asked. Does that make me free and clear of Big Red?
    09-02-2016 02:21 PM
  24. scorpiodsu's Avatar
    Betting Samsung wishes they used external batteries on the note 7 now. Then they would only have to replace batteries.
    I guessing the we're being funny. External would mean outside the phone lol. You mean removable
    09-02-2016 02:21 PM
  25. Tarah Sorber's Avatar
    This is what Verizon just told me

    You: Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device’s battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, we are waiving the restocking fee for any customers who purchased a Galaxy Note7 and wish to return or exchange it.

    You: What if i am past the 14 day return period?

    Jennifer: You would need to buy a new device at retail value, or if it is a damage, you would need to call the phones company like apple or sony, and have them fix the problem through the warranty
    Jennifer: If you call customer service, they may help you.
    09-02-2016 02:21 PM
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