09-02-2016 04:36 PM
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  1. Shamshi-Adad's Avatar
    I'm considering just keeping mine. Depends on how 'pissy' Verizon gets. My battery doesn't get more than a little warm for awhile during a fast charge and I know to make sure to have the properly specked charging cables and chargers but especially the cables. I'll test the waters with a Verizon return attempt, but this phone is just soooooo nice.

    Peace. Alan
    09-02-2016 02:42 PM
  2. Anzorian's Avatar
    I am doing the same. Mine works, doesn't get hot.
    msndrstood likes this.
    09-02-2016 02:42 PM
  3. zipro's Avatar
    This whole mess reminds me of the exploding hover boards that were just recently banned. Cheap Li-ion factories are the cause.....manufacturers who chose these factories are to blame.
    Samsung is saying that it's the more extensively made Korean batteries that blow up. They also use Chinese ones in many phones and those are perfectly fine. I dont think it's a matter of manufacturing standards in this case - it's a simple mistake that can happen to any manufacturer.

    The biggest mistake that's happened isn't the small number of faulty batteries, it's the fact that Samsung has apparently failed to register which component batches went in which phones. If they had, they could do a limited recall based on IMEI numbers. But because they failed to follow this simple unwritten manufacturing rule, it's costing them dearly.
    09-02-2016 02:43 PM
  4. dpham00's Avatar
    True story.. I tried to find more info on those apple explosions, and it looks like some of the same... People using unauthorized chargers. Though one person said they had it in their pocket.... heck with that! =/ 1st degree burns.. bah!
    Most people contact apple directly... Who would resolve the matter and apple probably provided compensation in exchange for NDA.
    09-02-2016 02:43 PM
  5. Tmwjam's Avatar
    Called my local Verizon and got this spill he knows about recall but must go through Samsung told me to call them??? Hopefully after a few days we'll get more clarity.
    09-02-2016 02:46 PM
  6. MyFirstAndroidSucks's Avatar
    Most people contact apple directly... Who would resolve the matter and apple probably provided compensation in exchange for NDA.
    That could be partly true, but with the amount here it far exceeds those reported on the fruit side. (¯\_(ツ)_/¯)

    Just sucks......
    09-02-2016 02:46 PM
  7. scorpiodsu's Avatar
    To be fair, Apple never had to recall every single phone due to a severe safety issue.
    Exactly. I don't know why people say stuff like this. It's one thing to have an issue with some devices over a period of time. But this clearly isn't the same. This is clearly a much larger issue that Samsung cannot narrow to a certain batch and they believe could impact many more devices. And they guy said why doesn't the media go crazy on Apple? What!?? Everything they do is scrutinized and Samsung is getting this as well because of how successful they are. If this was HTC or LG it wouldn't be as big a deal. It would be a big deal but not this big. Comes with the territory.
    09-02-2016 02:47 PM
  8. Tarah Sorber's Avatar
    Called my local Verizon and got this spill he knows about recall but must go through Samsung told me to call them??? Hopefully after a few days we'll get more clarity.
    Yea they say that, but then why does it say on Verizons website to return or exchange it?
    09-02-2016 02:48 PM
  9. Sapient's Avatar
    If you notice, some of the exploded phones had ruined screens. A replaceable battery wouldn't have helped. Also if only the battery exploded, who knows what internal damage there would have been. Sure they could do a wide battery replacement on undamaged phones for those types of phones, but you would still be without a phone because you sent the battery back, until a new battery arrived. We don't know how long it will be until new Note 7's will be issued to those returning them (so for people like me who waited, I may have to wait even longer). So the same time frame would be with a replaceable battery.
    I think the point is that it would be cheap and easy to offer consumers new batteries instead of recalling whole phones. I don't think anyone is suggesting that you could drop a new battery into an exploded phone.
    GrooveRite and 21stNow like this.
    09-02-2016 02:48 PM
  10. wboyce58's Avatar
    I am keeping mine. I only use the chargers made for it. I spoke with Samsung and they said that is was a very small amount in the US.
    Shamshi-Adad and zipro like this.
    09-02-2016 02:52 PM
  11. Kelly Kearns's Avatar
    If you notice, some of the exploded phones had ruined screens. A replaceable battery wouldn't have helped. Also if only the battery exploded, who knows what internal damage there would have been. Sure they could do a wide battery replacement on undamaged phones for those types of phones, but you would still be without a phone because you sent the battery back, until a new battery arrived. We don't know how long it will be until new Note 7's will be issued to those returning them (so for people like me who waited, I may have to wait even longer). So the same time frame would be with a replaceable battery.
    Then there is the issue of all batteries being recalled and not having batteries still..
    09-02-2016 02:52 PM
  12. toy4x's Avatar
    BB return policy so far.... within 14 days return it to store...over 14 days return it to manufacturer. Phone was launched at BB on the 19th. So today(9/2) is either 14 days or 15 days depending on if you consider the day of release the 1st day. This whole situation just sucks... 14 days with my new phone i love... return it for an S7...wtf? Doesn't seem fair or thought out.... I expect them to get their new shipments of replacement phones and be able to exchange your old one for the new one.. This is how it should be done... not just forfeit your phone and good luck.

    From BB specialist:
    "I’m sure that you are concerned about how to proceed regarding dealing with your Samsung Note 7.

    With this news coming out fairly quickly, it did take us some time to figure out how to proceed and how to collaborate this with Samsung. XXXX information on our public post is the most current that we have. Regrettably, we will not be able to extend the return/exchange period beyond the 14 days.

    If you are unable to return within this time frame, we can only recommend that you wait for Samsung to announce how they will be handling purchases outside the 14 day return period. Once we know more, we’ll be updating our public post as well.""
    09-02-2016 02:53 PM
  13. wookiee2cu's Avatar
    To be fair, Apple never had to recall every single phone due to a severe safety issue.
    It's not a severe safety issue but the Touch Disease is affecting the 6 and 6+ making them completely useless. If you google it there are tons of articles and a few interviews with Apple store techs saying that it is accounting for 14% phone repair visitors and when they go to grab a refurbish unit (customer has to pay something like $150) and take it out of the box they too are already showing signs of the issue. They speculate that if your phone isn't experiencing the issue yet, it's just a matter of time. It has to do with a loose touch sensor on the flexible motherboard coming loose. Apple has not addressed the issue at all (shocker).
    09-02-2016 02:53 PM
  14. moc426's Avatar
    ATT updated their notice ... not sure what to think of this. Exchange for another phone?

    Important Information for AT&T Customers with Samsung Note7

    Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a new smartphone, and may also return any Note7 accessories.

    AT&T Statement on Exchanges for the Samsung Galaxy Note7 | AT&T
    09-02-2016 02:54 PM
  15. debdroid1a's Avatar
    I think the point is that it would be cheap and easy to offer consumers new batteries instead of recalling whole phones. I don't think anyone is suggesting that you could drop a new battery into an exploded phone.
    I agree with it being cheaper for Samsung, but doesn't change the hassle for the customer. No battery because it was sent to Samsung=no phone for the customer.
    09-02-2016 02:55 PM
  16. Inevitable Flux's Avatar
    Yea they say that, but then why does it say on Verizons website to return or exchange it?
    The previous rep was definitely misinformed and unhelpful. For the record, Verizon's official policy is waiving restocking fees and accepting any returns through 9/30/16. You can also exchange for a different (not Note 7) phone.
    09-02-2016 02:55 PM
  17. Infamousx14's Avatar
    ATT updated their notice ... not sure what to think of this. Exchange for another phone?

    Important Information for AT&T Customers with Samsung Note7

    Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a new smartphone, and may also return any Note7 accessories.

    AT&T Statement on Exchanges for the Samsung Galaxy Note7 | AT&T
    And it doesn't say anything about keeping it until new ones arrive.. wth?
    dstrauss likes this.
    09-02-2016 02:58 PM
  18. dario12v's Avatar
    Well I'm keeping my note 7
    At least until tm or Samsung puts a new note 7 in my hands
    Not spending one day without a note 7
    Not taking any "comparable" phones either😠
    rsmin, msndrstood and wboyce58 like this.
    09-02-2016 03:02 PM
  19. Tarah Sorber's Avatar
    i figured the verizon rep was misinformed... they usually are! lol. My 14 days is up today but i do not have a back up phone so id need a few days to buy one to use in the mean time. So if they are taking returns/exchanges until 9/30 that is way past anyones 14 day return period even if they received the phone today or yesterday.
    PraetorianGuard14 likes this.
    09-02-2016 03:02 PM
  20. PraetorianGuard14's Avatar
    And it doesn't say anything about keeping it until new ones arrive.. wth?
    I guess it's too much for them to handle.
    09-02-2016 03:03 PM
  21. Lobwedgephil's Avatar
    ATT updated their notice ... not sure what to think of this. Exchange for another phone?

    Important Information for AT&T Customers with Samsung Note7

    Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a new smartphone, and may also return any Note7 accessories.

    AT&T Statement on Exchanges for the Samsung Galaxy Note7 | AT&T
    So not for a new Note? That statement makes no sense, glad it took all day to get that out.
    09-02-2016 03:06 PM
  22. SteelGator's Avatar
    This is what Verizon just told me

    You: Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device’s battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, we are waiving the restocking fee for any customers who purchased a Galaxy Note7 and wish to return or exchange it.

    You: What if i am past the 14 day return period?

    Jennifer: You would need to buy a new device at retail value, or if it is a damage, you would need to call the phones company like apple or sony, and have them fix the problem through the warranty
    Jennifer: If you call customer service, they may help you.
    It is pretty clear from your posts and others that the word has not made it down to the call centers and such yet. Pretty disappointing that communications companies stink at it so bad. It sounds like they are not making this a priority, or everybody on the pointy end would have their new script by now.
    Kelly Kearns likes this.
    09-02-2016 03:06 PM
  23. Kelly Kearns's Avatar
    A new article. I heard about this 600,000 overseas a little while ago.

    Seems numbers may be changing.

    "Sales of the Note 7 will be halted in 10 countries, Koh Dong Jin, head of Samsung’s mobile division, said Friday. He said there are about 2.5 million units in the hands of users and carriers.

    Lee Seung Woo, an analyst at IBK Securities Co. in Seoul, estimates that about 1 million handsets are affected by the battery problem, with about 600,000 sold overseas. He expects shipments of the Note 7 this year will shrink to 12 million units from a previous estimate of 14 million units."

    http://www.bloomberg.com/news/articl...-note-7-recall
    09-02-2016 03:06 PM
  24. SteelGator's Avatar
    No only not helpful, that doesn't make much sense.
    I dated a Jennifer once. I'll bet it was her. Small world.
    09-02-2016 03:08 PM
  25. MizWylie's Avatar
    It is pretty clear from your posts and others that the word has not made it down to the call centers and such yet. Pretty disappointing that communications companies stink at it so bad. It sounds like they are not making this a priority, or everybody on the pointy end would have their new script by now.
    I just chatted with Verizon. They said i could return the Note, have the rep reset the upgrade date and hop across to the street to Best Buy and take advantage of their Labor Day Sales. I'm gonna wait, but if I decide I don't want to stick with the Note I'm aiming towards that rose pink S7E with the $200 gift card.
    Kelly Kearns and SteelGator like this.
    09-02-2016 03:09 PM
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