09-02-2016 04:36 PM
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  1. Rmbrown1964's Avatar
    Since they know the Chinese versions (128gb version) doesn't have the issue they should send anyone trading in on the recall 128gb versions. It would be good customer service.
    I agree and the rumored 6 gig memory would be nice to!!
    09-02-2016 03:10 PM
  2. SteelGator's Avatar
    The biggest mistake that's happened isn't the small number of faulty batteries, it's the fact that Samsung has apparently failed to register which component batches went in which phones. If they had, they could do a limited recall based on IMEI numbers. But because they failed to follow this simple unwritten manufacturing rule, it's costing them dearly.
    Ohhh, that rule is written! At least it is at my company, lol. If that is true, that is a very, very costly mistake. smh
    09-02-2016 03:12 PM
  3. Tarah Sorber's Avatar
    I just chatted with Verizon. They said i could return the Note, have the rep reset the upgrade date and hop across to the street to Best Buy and take advantage of their Labor Day Sales. I'm gonna wait, but if I decide I don't want to stick with the Note I'm aiming towards that rose pink S7E with the $200 gift card.
    I saw that rose gold one the other day.. I was tempted.. but i do love my Note 7... So are you outside the 14 day return period:?
    09-02-2016 03:14 PM
  4. dpham00's Avatar
    I just chatted with Verizon. They said i could return the Note, have the rep reset the upgrade date and hop across to the street to Best Buy and take advantage of their Labor Day Sales. I'm gonna wait, but if I decide I don't want to stick with the Note I'm aiming towards that rose pink S7E with the $200 gift card.
    The problem is, will they back date the upgrade date to match the original upgrade date which I got the note 7?
    09-02-2016 03:15 PM
  5. dpham00's Avatar
    Well I'm keeping my note 7
    At least until tm or Samsung puts a new note 7 in my hands
    Not spending one day without a note 7
    Not taking any "comparable" phones either
    It would be nice if they provided a comparable phone as a loaner in the mean time. Don't think that will happen though
    09-02-2016 03:16 PM
  6. SteelGator's Avatar
    BB return policy so far.... within 14 days return it to store...over 14 days return it to manufacturer. Phone was launched at BB on the 19th. So today(9/2) is either 14 days or 15 days depending on if you consider the day of release the 1st day. This whole situation just sucks... 14 days with my new phone i love... return it for an S7...wtf? Doesn't seem fair or thought out.... I expect them to get their new shipments of replacement phones and be able to exchange your old one for the new one.. This is how it should be done... not just forfeit your phone and good luck.

    From BB specialist:
    "I’m sure that you are concerned about how to proceed regarding dealing with your Samsung Note 7.

    With this news coming out fairly quickly, it did take us some time to figure out how to proceed and how to collaborate this with Samsung. XXXX information on our public post is the most current that we have. Regrettably, we will not be able to extend the return/exchange period beyond the 14 days.

    If you are unable to return within this time frame, we can only recommend that you wait for Samsung to announce how they will be handling purchases outside the 14 day return period. Once we know more, we’ll be updating our public post as well.""
    Since Samsung has experience centers in so many Best Buys, it would be shocking if they don't use them as a return depot at a minimum for Best Buy customers. I'd wait for the details to come.
    09-02-2016 03:16 PM
  7. HaVoK_C89's Avatar
    It appears ATT and Verizon are handling this similarly, in that they they will help you refund or exchange the Note 7 for a different phone. It doesn't seem like they're willing to actually exchange the Note 7 for another Note 7 at any point.

    If that's the case I wonder if Samsung would be a better source for getting a replacement? Although there's cons down that route as well such as probably being out of a phone for a couple of weeks...
    09-02-2016 03:19 PM
  8. ray689's Avatar
    I'm waiting on At&t to send me a new Samsung Note 7 phone, or call me and say I can come into the store and get a new Samsung Galaxy note 7.
    Elsewise I'm keeping the Note 7 I have.

    Samsung has sold millions of these phones and like 30 messed up.
    Wait what kind of phone do you have?
    09-02-2016 03:20 PM
  9. clinto45's Avatar
    09-02-2016 03:21 PM
  10. DasWindows's Avatar
    And still no answer on temporary phone?
    09-02-2016 03:22 PM
  11. hailsusy90's Avatar
    And still no answer on temporary phone?
    Only for Sprint
    09-02-2016 03:22 PM
  12. jgraves1107's Avatar
    Mine has given no indication it has an issue, so keeping it.
    rsmin likes this.
    09-02-2016 03:23 PM
  13. DasWindows's Avatar
    Only for Sprint
    Gonna call up samsung. All i care about is a temporary replacement. Totally fine with returng/replacing phone for fix.
    09-02-2016 03:24 PM
  14. hailsusy90's Avatar
    Mine has given no indication it has an issue, so keeping it.
    I bought a back up phone. It is always good to have one. An S5. Never had an issue with the one I had before. Might keep it in the box on stand by until they give more information on replacements or if the LG v20 specs are good.
    09-02-2016 03:25 PM
  15. Kelly Kearns's Avatar
    Gonna call up samsung. All i care about is a temporary replacement. Totally fine with returng/replacing phone for fix.
    I would give it a day or two and only contact Samsung Plus.

    Even some Samsung offices don't have the statement from the Global office.
    09-02-2016 03:25 PM
  16. SteelGator's Avatar
    It appears ATT and Verizon are handling this similarly, in that they they will help you refund or exchange the Note 7 for a different phone. It doesn't seem like they're willing to actually exchange the Note 7 for another Note 7 at any point.

    If that's the case I wonder if Samsung would be a better source for getting a replacement? Although there's cons down that route as well such as probably being out of a phone for a couple of weeks...
    I think this is what they are able to do NOW. They don't have a Note 7 to give you right now. Once Samsung announces the plan for executing the recall, you will see the option to exchange for a Note 7 somehow. My guess is you will be able to do it right at the carrier store, or through shipping.

    Right now, the carriers are solving for people that are freaking out that their phone my explode. They will deal with Samsung with all the returned devices. You can be certain there is already a pathway for the carriers to do this with Samsung.
    09-02-2016 03:29 PM
  17. DasWindows's Avatar
    I would give it a day or two and only contact Samsung Plus.

    Even some Samsung offices don't have the statement from the Global office.
    Talking to them now. Not much is being said, except for more info will be on samsung site in a couple ours.

    I will take care of my note 7 for now. But just want an answer regarding this.
    Kelly Kearns likes this.
    09-02-2016 03:29 PM
  18. SteelGator's Avatar
    I just chatted with Verizon. They said i could return the Note, have the rep reset the upgrade date and hop across to the street to Best Buy and take advantage of their Labor Day Sales. I'm gonna wait, but if I decide I don't want to stick with the Note I'm aiming towards that rose pink S7E with the $200 gift card.
    Stick it out MizWylie. You've been on this train too long to get off. In a month or two this will be one of those, "remember when . . ."
    nonie likes this.
    09-02-2016 03:32 PM
  19. neo Jeets's Avatar
    So not for a new Note? That statement makes no sense, glad it took all day to get that out.
    Yup. Another helpful statement from AT&T. I'm not returning this phone for any other device than another Note 7.
    09-02-2016 03:33 PM
  20. weave majjik's Avatar
    So what samsung needs to do is issue a waiver with free VR and Samsung Warranty Plan. I'll sign that *****. We agree not to sue. We get free **** that costs them almost nothing. And they don't have to accept a return on a $864 phone.
    dstrauss and rsmin like this.
    09-02-2016 03:34 PM
  21. moc426's Avatar
    I will be waiting for more clarification, I don't want to switch to another device as I really like the note 7 so far and I am new to android. I don't want the s7 edge because of smaller screen and I prefer the design of the note 7 with smaller edges. Don't care so much for pen and iris scanner but they are nice to have. Well if its not resolved with at&t I have my 90 days with costco to exchange for any other device.
    09-02-2016 03:38 PM
  22. ray689's Avatar
    So what samsung needs to do is issue a waiver with free VR and Samsung Warranty Plan. I'll sign that *****. We agree not to sue. We get free **** that costs them almost nothing. And they don't have to accept a return on a $864 phone.
    The waiver is not returning your device after a recall. They offered it, of you don't take it, that's not their problem.
    09-02-2016 03:39 PM
  23. Blues Fan's Avatar
    Spoke with TMO here, and they are taking back phones or giving the option to wait until the new ones come in... Though with the liability, they are a little bit adamant about getting the phones back.

    Also (at least for this store) they stated they will keep the queue where it is. Meaning, if you return the phone, you will be priority for when the new ones come in. Existing orders will "not" jump your priority.
    That is what they told me when I called them too. I will probably wait and just have a new one shipped to me. However I ordered mine so I'd have to go through corporate instead of going in store for a refund. I wonder if I want a V20 if they could ship that to me and they have me ship my Note 7 in? That is how they're doing it for people who want a Note 7 replacement they told me. At least tmobile isn't bsing about it like the other carriers are and basically have already stated what they will do.

    I just have concern the V20 could have issues and turn into a total flop like the G5 has become. I don't want to be stuck with a POS. The specs are beefy for the v20 but I'm so used to Samsung phones nows.
    09-02-2016 03:41 PM
  24. dsignori's Avatar
    t appears ATT and Verizon are handling this similarly, in that they they will help you refund or exchange the Note 7 for a different phone. It doesn't seem like they're willing to actually exchange the Note 7 for another Note 7 at any point.
    Based on what? I am sure they will, there are just none to give us yet. It will be a few weeks I am sure ..
    pantlesspenguin and 21stNow like this.
    09-02-2016 03:43 PM
  25. MizWylie's Avatar
    I saw that rose gold one the other day.. I was tempted.. but i do love my Note 7... So are you outside the 14 day return period:?
    Yes I am.
    09-02-2016 03:43 PM
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