donm527
Well-known member
I hope after collecting all the phones and before restarting the production they reboot and we get surpised with 821 processor upgrades, 6gb ram and STRONGER GLASS!!
The Galaxy Note7 has been recalled for battery issues
- Thread starter D13H4RD2L1V3
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Re: Will you stick with the Note 7 if there is a recall or get different phone?
Samsung's playing it really safe by recalling every Note7 out there. It will hurt their earnings and profits for sure, but their reputation might not suffer that much dings as a result.
Well, they probably could, but it's a tedious task and it doesn't guarantee that the others aren't faultless.0.1% of all total Note 7 made to date.... and they are replacing ALL handsets??!!
Yeah... something more here
Telling me they can't find the batteries in question by build lots??
Samsung's playing it really safe by recalling every Note7 out there. It will hurt their earnings and profits for sure, but their reputation might not suffer that much dings as a result.
Re: Will you stick with the Note 7 if there is a recall or get different phone?
They have had 35 sent to service centers all over the world. They identified 24 as battery fault.
Now why would they lie?
Also you realize with a recall that all governments are involved and it is transparent?
Evidently they can't because there was at least one in the US.0.1% of all total Note 7 made to date.... and they are replacing ALL handsets??!!
Yeah... something more here
Telling me they can't find the batteries in question by build lots??
They have had 35 sent to service centers all over the world. They identified 24 as battery fault.
Now why would they lie?
Also you realize with a recall that all governments are involved and it is transparent?
vferrari
Well-known member
Re: Will you stick with the Note 7 if there is a recall or get different phone?
That's what Iwas thinking. No kidding. What's the point of assigning a serial number.
0.1% of all total Note 7 made to date.... and they are replacing ALL handsets??!!
Yeah... something more here
Telling me they can't find the batteries in question by build lots??
That's what Iwas thinking. No kidding. What's the point of assigning a serial number.
Re: Will you stick with the Note 7 if there is a recall or get different phone?
It isn't the phone, it is battery cells made by a contractor.
Re: Should I stop setting up my Note 7 now?
You can't do a full backup on the cloud, but I also don't transfer settings when setting up a new phone. I already have all media on the cloud and then just set up as a new device.
vferrari
Well-known member
Re: Will you stick with the Note 7 if there is a recall or get different phone?
I don't think they are lying, I think it tells me they really don't know what is going on root cause wise (e.g., is it really just the Korean made batteries or a problem with the charging circuit regardless of battery) and are quickly (over?)reacting to the potential liability issue while trying to spiin the PR damage by saying new fixed phones will be available in two weeks (which I find hard to believe they can spin up a new production that quickly). If that is the case, why should we have any confidence they will have the problem figured out to support the new production run in two weeks. Need to have some transparency that Samsung has truly figured out the problem and can support replacement within two weeks vs. two months. If they really know the cause, I would have expected phones with such and such manufacturing code are subject to mandatory safety recall, but any customer who wants a replacement phone is welcome to one. That would tell me Samsung actually has a handle on it.
I don't think they are lying, I think it tells me they really don't know what is going on root cause wise (e.g., is it really just the Korean made batteries or a problem with the charging circuit regardless of battery) and are quickly (over?)reacting to the potential liability issue while trying to spiin the PR damage by saying new fixed phones will be available in two weeks (which I find hard to believe they can spin up a new production that quickly). If that is the case, why should we have any confidence they will have the problem figured out to support the new production run in two weeks. Need to have some transparency that Samsung has truly figured out the problem and can support replacement within two weeks vs. two months. If they really know the cause, I would have expected phones with such and such manufacturing code are subject to mandatory safety recall, but any customer who wants a replacement phone is welcome to one. That would tell me Samsung actually has a handle on it.
Re: Will you stick with the Note 7 if there is a recall or get different phone?
They were very specific, they said the words "battery cells" but we already knew that yesterday.
Samsung gave 100% transparency. I'm not sure you know how recalls work.
Each country has varying laws concerning recalls and things that must be done.
They can do production quickly. They can make a phone one day and have it to you in the US within a week.
They were very specific, they said the words "battery cells" but we already knew that yesterday.
Samsung gave 100% transparency. I'm not sure you know how recalls work.
Each country has varying laws concerning recalls and things that must be done.
They can do production quickly. They can make a phone one day and have it to you in the US within a week.
Perhaps it's a case of erring-on-the-side-of-caution x's1000, with Samsung worried that their very reputation is a stake here. I'm worried that they haven't fully figured out what went wrong in the first place...
Re: Will you stick with the Note 7 if there is a recall or get different phone?
What kind of business sense does that make?
Do you think they would replace 1 million phones if they could find the batteries when only 24 have shown to have bad batteries? Then on top of that, halt all new sales and delay all new releases especially the week before Apple releases?0.1% of all total Note 7 made to date.... and they are replacing ALL handsets??!!
Yeah... something more here
Telling me they can't find the batteries in question by build lots??
What kind of business sense does that make?
Made by a contractor but still unbelievable that they did not inventory tracking associated with each battery lot number to S/N. Producing over a million consumer electronic units with no tracking seems a bit far-fetched and I think people are going to start questioning details of this recall/issue.
Apple manages a list of S/N with associated lot numbers of parts and consumers could check if their phone falls under a recall (iSight Camera, iPhone 5 battery, etc) and I definitely would've expected the same from a large company such as Samsung.
Apple manages a list of S/N with associated lot numbers of parts and consumers could check if their phone falls under a recall (iSight Camera, iPhone 5 battery, etc) and I definitely would've expected the same from a large company such as Samsung.
It was battery cells made by a contractor.
Are we really complaining that Samsung is giving 1 million free phones?
Re: Maybe the new phones will also have improved glass?
I'm sure the carriers will be putting out statements also.
You should contact them. I know most carriers outside the US are having people exchange at the carrier. That is likely to be the same in the US.
I'm sure the carriers will be putting out statements also.
vferrari
Well-known member
Re: Will you stick with the Note 7 if there is a recall or get different phone?
I think you missed my point completely. The approach smacks of we don't really know what the problem is so we need to get ALL the phones off the street. That removes the immediate liability concern. However, I if they haven't figured out the real problem how long will it really take Samsung to get phones back on the street. Who knows. They certainly will not want to have to chance a 2nd recall. The battery cell story does not add up to they truly have a handle on the problem because they could have phased the recall with priority to the known problem phones and swept up the rest.
I think you missed my point completely. The approach smacks of we don't really know what the problem is so we need to get ALL the phones off the street. That removes the immediate liability concern. However, I if they haven't figured out the real problem how long will it really take Samsung to get phones back on the street. Who knows. They certainly will not want to have to chance a 2nd recall. The battery cell story does not add up to they truly have a handle on the problem because they could have phased the recall with priority to the known problem phones and swept up the rest.
Exactly. How do they order from their subcontractors if they don't keep track of lots, p/o's, contract verification...it beggars belief that they wouldn't have batch info at their fingertips.
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