SteelGator
Well-known member
It appears ATT and Verizon are handling this similarly, in that they they will help you refund or exchange the Note 7 for a different phone. It doesn't seem like they're willing to actually exchange the Note 7 for another Note 7 at any point.
If that's the case I wonder if Samsung would be a better source for getting a replacement? Although there's cons down that route as well such as probably being out of a phone for a couple of weeks...
I think this is what they are able to do NOW. They don't have a Note 7 to give you right now. Once Samsung announces the plan for executing the recall, you will see the option to exchange for a Note 7 somehow. My guess is you will be able to do it right at the carrier store, or through shipping.
Right now, the carriers are solving for people that are freaking out that their phone my explode. They will deal with Samsung with all the returned devices. You can be certain there is already a pathway for the carriers to do this with Samsung.