1. fitcherama's Avatar
    I left my new Note alone to charge yesterday with no issue.

    Today I am using it while it's charging and the power keeps cutting in and out. It's fine if I don't use the phone?!

    Any thoughts would be welcomed? I have only downloaded say 40 apps (all mainstream) and the phone works perfectly.

    Thanks in advance.
    08-31-2016 10:32 AM
  2. Jewels81's Avatar
    To be honest I'm guessing here but maybe a bad charger or charging port? Years back i had a Motorola phone that had a bad charger. Every time I moved phone it would stop charging and then start charging again. But I still had power tho. Hope you find a solution to your issue.
    08-31-2016 10:37 AM
  3. Kelly Kearns's Avatar
    I left my new Note alone to charge yesterday with no issue.

    Today I am using it while it's charging and the power keeps cutting in and out. It's fine if I don't use the phone?!

    Any thoughts would be welcomed? I have only downloaded say 40 apps (all mainstream) and the phone works perfectly.

    Thanks in advance.
    Are you using the cable that came with the phone?
    08-31-2016 10:41 AM
  4. fitcherama's Avatar
    Yes, all out of the box. I will try another charger at some point. It's unlikely to be a software issue then?
    08-31-2016 10:43 AM
  5. fitcherama's Avatar
    Sorry another question - do you reboot the phone by holding power and volume button down? And when should you do this?
    08-31-2016 10:45 AM
  6. Kelly Kearns's Avatar
    It could be your charger, the charging port or the cord.

    I would see about trying a new Samsung charger at Best Buy or maybe at your carrier.

    I have had a bad cord do the same on my Note 5.
    08-31-2016 10:46 AM
  7. fitcherama's Avatar
    Ok, so it seems the power bar in my kitchen is the culprit as charging from another socket without issue. Thanks For thoughts though.
    Cotano likes this.
    09-01-2016 01:18 AM

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