09-02-2016 01:29 PM
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  1. smooth4lyfe's Avatar
    This is what bugs me the most about this whole situation.

    There needs to be one voice... and that voice should come from Samsung. It needs a statement attached to it with instructions... but carriers are all scattered and not working with one voice.

    I just think it would be easier for customers that Samsung comes forth with instruction.. they are the one that's going to be eating the cost. I just don't understand carriers... in the end they will get their monthly payments from us. I prefer them staying out of it.
    Samsung did make a statement here: https://news.samsung.com/global/stat...n-galaxy-note7
    09-02-2016 12:45 PM
  2. Kelly Kearns's Avatar
    If your with Verizon... that answer is no... Verizon is not very good when it comes to customer service.
    TBF.. That could change though. A recall like this is all new. Many carriers are still figuring out what they will do.
    wase4711 likes this.
    09-02-2016 12:45 PM
  3. Infamousx14's Avatar
    this is from the AT&T Website

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    Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. We are in the process of determining the exchange process for our customers and how they can replace their current Note7 as quickly as possible. We will have more information later today.
    more like "we are trying to come up with exchange process that will screw our customers."
    09-02-2016 12:46 PM
  4. Infamousx14's Avatar
    If your with Verizon... that answer is no... Verizon is not very good when it comes to customer service.
    are we at least likely to keep out phones until new ones come out? i'm with at&t.
    09-02-2016 12:47 PM
  5. jshah500's Avatar
    no one is forcing you to return your phone; but it would be stupid to keep it, in the outside chance you had an issue with yours down the road..you wanna take that chance, when you can get a new one without any hassle?

    and, for those asking how and what about the recall, once again, it just happened a few hours ago...stop asking the same silly questions about how long it will take, and what should I do; when YOUR carrier decides how they are handling it, I am sure you will know...
    Have you even read the posts? I'm fairly certain no where is saying they're going to keep their current note7's forever. We're just asking about keeping them until the new batch of note7's arrive in order to do a clean swap. No loners.
    totaled likes this.
    09-02-2016 12:49 PM
  6. scorpiodsu's Avatar
    This is what bugs me the most about this whole situation.

    There needs to be one voice... and that voice should come from Samsung. It needs a statement attached to it with instructions... but carriers are all scattered and not working with one voice.

    I just think it would be easier for customers that Samsung comes forth with instruction.. they are the one that's going to be eating the cost. I just don't understand carriers... in the end they will get their monthly payments from us. I prefer them staying out of it.
    Yeah but carriers have to bear some of this as well because they have to take care of the customers and distant return and exchange policies. And carriers can choose how they want to handle it. Samsung can't tell the carriers what to do so it doesn't make sense for them to communicate a plan they don't control. They have to go to the carriers because that's where they sell the most devices and have them handle the customers. Now of course people that ordered directly from Samsung have to deal with them directly but I don't expect a uniform policy to come from Samsung. They're just going to work with the carriers to get devices off the shelves and new ones in.
    09-02-2016 12:52 PM
  7. Ludatyk's Avatar
    I'm aware of the statement.

    But the instructions are vague... only that they will voluntarily replace the Note7. Carriers released their statement as well... with some offering refunds or a loner until the Note7 is resolved. Then theirs the retailers such as Target or Best Buy, who has said much or I haven't seen it.

    I know when I first got the Note7... I received an email immediately congratulating me on it along with a coupon to buy accessories for it. I think giving customers clear instruction on how to proceed going forward will be better. Carriers can just defer to Samsung in this matter... IMO.
    09-02-2016 12:53 PM
  8. Ronald Andrews's Avatar
    I just got off the phone with T-Mobile I was told since i am on JOD I should wait to exchange the phone if I do it not it would count as a Jump they are working out the logistics so JOD customers can exchange there phone and it won't could as a Jump.I should hear back from them by Tuesday of next week.
    09-02-2016 12:53 PM
  9. scorpiodsu's Avatar
    I'm aware of the statement.

    But the instructions are vague... only that they will voluntarily replace the Note7. Carriers released their statement as well... with some offering refunds or a loner until the Note7 is resolved. Then theirs the retailers such as Target or Best Buy, who has said much or I haven't seen it.

    I know when I first got the Note7... I received an email immediately congratulating me on it along with a coupon to buy accessories for it. I think giving customers clear instruction on how to proceed going forward will be better. Carriers can just defer to Samsung in this matter... IMO.
    The carriers are the ones you ordered the phone from. They are the ones who distant the return policy for you. They are the ones you paid for the device. They will not defer to Samsung for returning and exchanging devices. Too many carriers for Samsung to try to craft a strategy for all. Each carrier is and should set up their own process. When your call gets recalled, you don't call your car manufacturer. They send out the recall notice but you go to the dealer who sold you the car to get it fixed and they handle how it will work.
    09-02-2016 12:56 PM
  10. donm527's Avatar
    Don't know if it has already been posted. But not having a phone, I'm not going to read 10 pages and wouldnt be bad to refresh the link if so...

    Here are the US carriers' plans for the Galaxy Note7 recall
    toenail_flicker likes this.
    09-02-2016 12:57 PM
  11. honda1987's Avatar
    I'm taking mine I'm to sprint today to get a loaner. There was a case of a note 7 blowing up here in my home town of Las Vegas here's the link to the news article.

    Exploding cellphone terrifies Las Vegas woman - FOX5 Vegas - KVVU
    09-02-2016 12:59 PM
  12. Kelly Kearns's Avatar
    So AT&T is saying that the defect in fact does not apply to all note7s, but only to certain ones.
    No.
    09-02-2016 12:59 PM
  13. Kelly Kearns's Avatar
    So AT&T is saying that the defect in fact does not apply to all note7s, but only to certain ones.
    Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. We are in the process of determining the exchange process for our customers and how they can replace their current Note7 as quickly as possible. We will have more information later today.

    http://about.att.com/story/att_state...axy_note7.html
    09-02-2016 01:00 PM
  14. PraetorianGuard14's Avatar
    Samsung's own global offices are saying different things, so to claim that Samsung has said something one way or the other is a bit silly since they can't even communicate the same message across the board.
    09-02-2016 01:01 PM
  15. Ludatyk's Avatar
    Yeah but carriers have to bear some of this as well because they have to take care of the customers and distant return and exchange policies. And carriers can choose how they want to handle it. Samsung can't tell the carriers what to do so it doesn't make sense for them to communicate a plan they don't control. They have to go to the carriers because that's where they sell the most devices and have them handle the customers. Now of course people that ordered directly from Samsung have to deal with them directly but I don't expect a uniform policy to come from Samsung. They're just going to work with the carriers to get devices off the shelves and new ones in.
    And that's what I don't like... the fact carriers can "choose" how to handle it.

    I don't think some carriers have customers best interest in mind, I'm glad Samsung acknowledged the issue and looking ways to resolve it. I believe Samsung should be able to tell carriers how to handle it since they are the manufacturer of the device and is taking the blame along with the cost.

    I do get that Samsung can't tell the carriers what to do, I just prefer it being communicated directly through Samsung. There's plenty of users who bought it from Best Buy, Target, or eBay & not thru their carrier. So, with all these voices going around... it would be better if it came from Samsung alone.
    PraetorianGuard14 likes this.
    09-02-2016 01:04 PM
  16. PraetorianGuard14's Avatar
    And that's what I don't like... the fact carriers can "choose" how to handle it.

    I don't think some carriers have customers best interest in mind, I'm glad Samsung acknowledged the issue and looking ways to resolve it. I believe Samsung should be able to tell carriers how to handle it since they are the manufacturer of the device and is taking the blame along with the cost.

    I do get that Samsung can't tell the carriers what to do, I just prefer it being communicated directly through Samsung. There's plenty of users who bought it from Best Buy, Target, or eBay & not thru their carrier. So, with all these voices going around... it would be better if it came from Samsung alone.
    Newton's Law #4 - Anything that cell carriers can mess up, will be messed up.
    Ludatyk likes this.
    09-02-2016 01:06 PM
  17. GBP87's Avatar
    I'm hoping Verizon releases more information.

    The "return or exchange it by 09/30" doesn't help much. Exchange it for what? When will the new Note7s be ready? What if Verizon doesn't have then until mid-October?
    Jewels81 and Wanderist like this.
    09-02-2016 01:08 PM
  18. Simon_y7's Avatar
    Yup I think that is going to be the trend. Get a S7 for free while u wait. Samsung cannot expose themselves to the risk of someone getting hurt while they wait for new note 7 in 2 weeks.
    I'd get a S7e for half price now.
    09-02-2016 01:10 PM
  19. Ludatyk's Avatar
    I'm hoping Verizon releases more information.

    The "return or exchange it by 09/30" doesn't help much. Exchange it for what? When will the new Note7s be ready? What if Verizon doesn't have then until mid-October?
    Heck, AT&T is worst.

    In AT&T information there's nothing about return or exchange only that they are looking into the matter & seeing how to go about "exchanging".. no word in there statement regarding returns or refunds.
    09-02-2016 01:12 PM
  20. Kelly Kearns's Avatar
    You may have to help me with your interpretation this time then, so you're saying that when AT&T says there's a defect in certain note7s, it doesn't mean that only certain note7s have the defect?
    AT&T is saying that Samsung is recalling all Notes. That Samsung has determined it is best to replace all of them. At this point, they don't know how many are affected but Samsung believes that all need to be replaced.
    09-02-2016 01:12 PM
  21. alexeisch's Avatar
    So what exactly is T-Mobile going to do?
    I just went into a Tmobile store in Downtown Minneapolis. They were barely aware that a recall was happening. I was told that the rep would take down my name and number and get back to me when they knew the replacements were going to be coming in. He said that I was outside of the return policy period (received my phone the day before the official launch) however he also said that this falls under buyers remorse and that I could return it if I wanted but I would then be out of a phone for a few weeks. Just bad overall customer service.
    09-02-2016 01:16 PM
  22. Blues Fan's Avatar
    Wait, so they get a FREE s7 edge AND also a replacement Note 7!!!!

    Talk about a deal!!! I'd turn around and sell the S7 edge. IF this is true those people are actually coming out way ahead here!

    I just charged my Note 7 on the wall charger. No issues at all. Phone and charger cool as always.
    toenail_flicker and cinnamin like this.
    09-02-2016 01:22 PM
  23. Strong_Genetics's Avatar
    Wait, so they get a FREE s7 edge AND also a replacement Note 7!!!!

    Talk about a deal!!! I'd turn around and sell the S7 edge. IF this is true those people are actually coming out way ahead here!

    I just charged my Note 7 on the wall charger. No issues at all. Phone and charger cool as always.
    You get a free s7 as a loner phone until the note 7 comes back in stock
    09-02-2016 01:23 PM
  24. Blues Fan's Avatar
    You get a free s7 as a loner phone until the note 7 comes back in stock
    Ah. Darn. I was excited there for a minute. I don't know if I'd want the loaner. Knowing my luck I'd crack the screen or something would happen and I'd have to pay for it.
    09-02-2016 01:25 PM
  25. Strong_Genetics's Avatar
    Ah. Darn. I was excited there for a minute. I don't know if I'd want the loaner. Knowing my luck I'd crack the screen or something would happen and I'd have to pay for it.
    Well they won't have new note 7s for atleast 2 weeks so it's either we get loaners or take the risk and hold on to ours...Don't have much of a choice....
    09-02-2016 01:28 PM
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