09-02-2016 01:29 PM
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  1. BustAGroove's Avatar
    FYI: phone is no longer available for purchase on AT&T's or T-Mobile's website.
    I read the entire thread and no official response from AT&T yet. I will wait until I can go into AT&T store and do a same day exchange.

    I feel a certain kind of way for people that decide on a different device but have already invested in accessories that are past the return policy.
    09-02-2016 11:39 AM
  2. manni1to's Avatar
    I'm trolling but I like my note 7. I use the wireless changer. I'll be keeping it until tmobile can send me a replacement and I don't have to wait phone less.
    09-02-2016 11:39 AM
  3. toenail_flicker's Avatar
    You can call samsung pay and they will switch it to your knew phone. I had to have them do that after I factory reset my phone.
    Who wants to call Sammy with all of this going on? They've gotta be half insane answering calls there right now.
    09-02-2016 11:40 AM
  4. Teamjones's Avatar
    People are saying different things. I don't know really what to think either. There was one article that said that phones made in China used a different battery supplier and were not being recalled. Mine was made in China so I hope that means it is safe. Other people's were made in Korea which is where the problems started. There needs to be some concrete information given.
    There is concrete information out. And Samsung said it. ALL PHONES SOLD should be replaced. Our carriers are trying to defect any backlash from themselves. It's still early, so i would just wait to hear from Samsung again, or your carrier If they go beyond what Samsung calls for right now and tell you to come in for temp replacement.
    toenail_flicker likes this.
    09-02-2016 11:40 AM
  5. smooth4lyfe's Avatar
    I mean what are the chances of the phone exploding unless you do something stupid. If AT&T offers exchanges I'll do it, but I'm not gonna return my phone
    09-02-2016 11:40 AM
  6. Kelly Kearns's Avatar
    I mean what are the chances of the phone exploding unless you do something stupid. If AT&T offers exchanges I'll do it, but I'm not gonna return my phone
    All the other phones were fine until they weren't.

    No way Samsung would do all this, halt sales, stop releases, replace 1 million phones, the week before the iPhone release and the day after billions lost on the market, unless they considered it necessary. They are in the business to turn a profit and keep customers.

    That makes zero business sense.
    09-02-2016 11:43 AM
  7. Sam_Cohen's Avatar
    Except the local store near me had NO IDEA what I was talking about when I went it, they hadn't heard anything about a switch. I am happy I still have my S5 so I had it reactivated for now, I am going out of town and just can't risk it right now.
    They looked at me like I was crazy in the store, I told them it was on their Facebook page and they said "i don't know who's facebook page you mean" I told them Sprints. They still had no answers.
    09-02-2016 11:44 AM
  8. scorpiodsu's Avatar
    Who wants to call Sammy with all of this going on? They've gotta be half insane answering calls there right now.
    Exactly. Just use it. It's $20 lol.
    09-02-2016 11:44 AM
  9. toenail_flicker's Avatar
    So wait.. like they get to keep the s7 edge on top of getting the note 7.

    Wow!

    My phone is starting to heat up really badly.
    Use only chargers that you know from previous experience have zero charging issues, and turn off fast-charging immediately.
    09-02-2016 11:44 AM
  10. Jona005's Avatar
    This may have been asked already and I apologize if so, but...do you think online orders would only be handled through mail replacements? I'm just wondering if it will even be possible to return/exchange a phone in store when that time comes.
    09-02-2016 11:44 AM
  11. toenail_flicker's Avatar
    Exactly. Just use it. It's $20 lol.
    Exactly. My time is worth $ and that $20.00 (I only got $10 since they changed it as of 9/1) would be gone in a flash.
    09-02-2016 11:46 AM
  12. Tarah Sorber's Avatar
    i still don't see anything on the verizon website... mine doesnt get hot just slightly warm when charging which is normal.. would you still exchange it if you were me?
    09-02-2016 11:46 AM
  13. Jewels81's Avatar
    I switched back to my old phone because my Note 7 gets insanely hot when charging. Elected not to outright return my Note 7 because I want to make sure I get one of the first replacements and don't have to get on a waiting list with everyone else in order to get one.
    Yeah mine would get warm sometimes and sometimes would get hot when i used my note 5 charger with the adapter that came with note 7 cause I was lazy to switch out chargers lol. Even the adapter was quite warm. It worried me so I started using the charger that came with the note 7 and my phone hasn't got hot since. It gets a tiny bit warm every now and then but that's if I'm using the phone while it's charging. So I don't think i will send mine back unless they make it mandatory cause I really don't think anything is wrong with mine. I just don't think my battery liked being charged thru that adapter or note 5 charger lol. I use the adapter on my car charger and it gets warm so I'm going to buy a usb-c one. But hey if I had to do the recall at least I still have my note 5 to use.
    09-02-2016 11:46 AM
  14. scorpiodsu's Avatar
    I mean what are the chances of the phone exploding unless you do something stupid. If AT&T offers exchanges I'll do it, but I'm not gonna return my phone
    It doesn't matter the probability. The point is that it shouldn't even be a possibility. You won't know something is wrong until something is wrong. It's not worth taking the chance. Samsung isn't going through all of this if this wasnt necessary. Suit yourself but in my opinion just not something worth taking the chance when you can get a new device for free.
    09-02-2016 11:47 AM
  15. Zaku77's Avatar
    What is Verizon thinking with not offering a loaner phone? So we get a refund, great. Then what do we do for the next 2-4 weeks while we wait for the new batch to arrive? Do they just expect everyone to have no phone for weeks or choose a different phone and not get another N7? Ludicrous.
    09-02-2016 11:48 AM
  16. toenail_flicker's Avatar
    i still don't see anything on the verizon website... mine doesnt get hot just slightly warm when charging which is normal.. would you still exchange it if you were me?
    Absofreakinlutely. Think about what "might" happen and the trade-off. A little inconvenience doing the swap vs. a possible fire and or injury in your home or care. No one knows the extent of this yet.
    09-02-2016 11:49 AM
  17. Kelly Kearns's Avatar
    This may have been asked already and I apologize if so, but...do you think online orders would only be handled through mail replacements? I'm just wondering if it will even be possible to return/exchange a phone in store when that time comes.
    It depends on your carrier. All carriers should be getting out updated info soon.
    Jona005 likes this.
    09-02-2016 11:49 AM
  18. toenail_flicker's Avatar
    What is Verizon thinking with not offering a loaner phone? So we get a refund, great. Then what do we do for the next 2-4 weeks while we wait for the new batch to arrive? Do they just expect everyone to have no phone for weeks or choose a different phone and not get another N7? Ludicrous.
    Agreed. So glad Sprint is giving temporary, free replacements with zero charges.
    09-02-2016 11:49 AM
  19. Kelly Kearns's Avatar
    i still don't see anything on the verizon website... mine doesnt get hot just slightly warm when charging which is normal.. would you still exchange it if you were me?
    Yes
    toenail_flicker likes this.
    09-02-2016 11:49 AM
  20. Jona005's Avatar
    maybe it's all an epic troll by Samsung. Replacements will be with a faster processor and 6 gigs of RAM.
    mhettrich likes this.
    09-02-2016 11:50 AM
  21. Kelly Kearns's Avatar
    Yeah mine would get warm sometimes and sometimes would get hot when i used my note 5 charger with the adapter that came with note 7 cause I was lazy to switch out chargers lol. Even the adapter was quite warm. It worried me so I started using the charger that came with the note 7 and my phone hasn't got hot since. It gets a tiny bit warm every now and then but that's if I'm using the phone while it's charging. So I don't think i will send mine back unless they make it mandatory cause I really don't think anything is wrong with mine. I just don't think my battery liked being charged thru that adapter or note 5 charger lol. I use the adapter on my car charger and it gets warm so I'm going to buy a usb-c one. But hey if I had to do the recall at least I still have my note 5 to use.
    It will never be mandatory. Some that exploded used the Samsung chargers.
    Jewels81 likes this.
    09-02-2016 11:50 AM
  22. toenail_flicker's Avatar
    maybe it's all an epic troll by Samsung. Replacements will be with a faster processor and 6 gigs of RAM.
    Don't you wish.
    09-02-2016 11:51 AM
  23. jshah500's Avatar
    Question: DO we go to the carrier or where we purchased the phone? I got mine from Sam's Club but on Sprint. So should I go back to that Sam's Club or go to a Sprint Store?

    Also, is it possible to just wait a couple weeks and keep the note 7, and then do a clean exchange once the new Note 7's get shipped to the stores? I'd rather do that than have a loner.
    09-02-2016 11:54 AM
  24. Sapient's Avatar
    I'm going to wait at least a few days until we have more specifics on a timeline. I think I will charge my phone on a baking pan on the stove just in case? Or just when I am awake and nearby? Maybe?
    09-02-2016 11:54 AM
  25. Jewels81's Avatar
    It will never be mandatory. Some that exploded used the Samsung chargers.
    Hmmmm....ok. Thanks. I'm not going to panic just yet tho😊 I'm going to wait it out for a bit. Supposedly Verizon said they stopped selling it but I still see it on website so I'm going to wait a bit. Maybe it just selected units. I'll have to read some of the articles on it
    09-02-2016 11:56 AM
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