I was talking about this last night with my husband. He also said the same thing about hitting up the recall phones. I guess it was easier muck up the new phones.
I'm hearing if u make a big enough stink about it over the phone Verizon will ship one to you.....My problem is finding a store with Note 7s in Stock.
With the way people are being told varying from don't turn in accessories, to do turn them in, here's a thought........
Turn it ALL IN. It's not like you "lost" any of this stuff. You can read people ARE having issues. And yet you want to male it make more painful by arguing over this $h1t!!???
Come on!!!!!
I'm hearing if u make a big enough stink about it over the phone Verizon will ship one to you.....
What's your order status at MyVerizon.com? NOT the tracking, the order status. It'll be listed right at the top of your home page.
Peace. Alan
SS Galaxy Note 7 [MM 6.1]
ICON 929 [Win10 M, Insider Preview, Redstone 2, 14926.1000.]
Went to my VZW Corp store greeter said yeah we have them.. The sales rep said "they're not supposed to be til tomorrow". I said " the greeter says you have them". Then she comes back and says "you want black". I say "no I want blue like I have now". She says "you might check back tomorrow". WTF?
Well I'M OUTTA HERE!!! UPS just dropped off my new Note7 that I set up the exchange for by PHONE YESTERDAY afternoon. Free OverNight UPS.
I've made a LOT of friends here and I hope to see y'all back on the regular VZW thread AND on the Note 7 Owners Club Thread where its BYOB
Peace. Alan
SS Galaxy Note 7 [MM 6.1]
ICON 929 [Win10 M, Insider Preview, Redstone 2, 14926.1000.]
Got to my corporate store 30 minutes prior to opening where there were already about 8 people in their cars waiting. Took my spot in front at about 10 minutes to go. Ended up being third in the chute so took a seat and waited. Store quickly filled up. I was called up and made my exchange, Silver Titanium for another. Found it was the last one of that color and and last of the handful of 7s period. Needless to say that when they announced it was sold out a few customers got heated. One in particular yelled that since he's EXCHANGING that there should have been phones available just for those customers. Salesman said that they are sold first come first serve and that's when a few more started grumbling. Some had driven from an hour away, another guy thought he had one put on hold by one of the employees but was told it was given away. I'm just glad I went early and walked out with my Note 7.......(2.0)
They ended up allowing me to trade. They tried to keep all the accessories and I asked why? Was told I'd get to keep the contents of the new box in it's entirety. They reluctantly gave it to me, but said since I was keeping the old charger my warranty would be void if something happened to the phone? They were adamant that Samsung was recalling the chargers as well because they were part of the problem. That hasn't been said ANYWHERE and obviously lots of people are keeping their old charger... I think they were just aggravated I was keeping all the accessories. I even kept the SPen.
They turned away 2 people before me because they didn't bring the charger in. I started to raise hell and say I was told by multiple phone CSRs that I needed to return the phone ONLY and he was telling me I was wrong. I asked him to please double check with someone higher up and he came back 5 mins later and said I was right. I KNOW! So those people they have been turning away for how ever long still have unsafe phones.
Also, they refunded me the tax I paid for the previous phone and charged me another $60 for tax, which doesn't make sense to me either. They turned another girl away because she couldn't pay the new $60 charge today.
Regardless, I have my new non exploding Note 7. Trying to set everything up again.