Verizon Note 7 Recall Thread

[TheMiz]

Upset doesn't tell you how pissed off I am with the rude manager at the Canton Ohio store. I can't put it in words

 

[TheMiz]

Who gives the $25 for my trouble it is Verizon or Samsung and when do you get it ?

 

[Strong_Genetics]

What gifts come with the S7E?

You get to choose between a VR headset or a 256gb microsd card... Have to submit for the promotion with Samsung and buy the S7 & S7edge between 9/8 and 10/9 to qualify

 

[keepnitreel]

Swapped out both phones today for the S7E and already got the approval for 2 free gifts on the Samsung promo. I hate this S7E but another 2 free gifts are worth it to me.

Don't forget to get the Samsung pay $10 visa

 

[ibcop]

Who gives the $25 for my trouble it is Verizon or Samsung and when do you get it ?

Samsung gives it but Verizon will apply it to a case or something. I got a S7E case that was marked $29.99 for $4.99 plus tax. When you return the loaner (if you do) you can return the case as well but you'll only get back what you actually paid.

 

[Ca_lvn]

Seems u had the wrong clerk lol. That is the same store in Canton I was in on Sat. I was in and out in 35 min. No ear buds and I didn't have the adapter. Not a problem. I didn't let them transfer anything, I had it all on my laptop at home. Isnt just amazing how each exchange is so different? Nobody really knows anything. Lol

You just summed up everyones experience with the Note 7 a million and 1 different experiences .......

I would never let the Verizon counter monkey do anything to my phone.
When I get a new phone from the Verizon corporate store I refuse to let them open and play with it.
I set all my devices up as a new device. This is just me though.

 

[mrocha85]

Yep and I still gotta get my $25 from Samsung. Someone just posted the question who gives that to you?

 

[Karen Hildebrand]

Who gives the $25 for my trouble it is Verizon or Samsung and when do you get it ?

I got mine credited to my account before I left the store...I am still amazed we were in the same store and the difference in our transactions. Right hand doesn't know what the left hand's doing..craziness. I did go to the Canton store from the Wooster store cause it was a cluster of nobody knowing anything here.

 

[ibcop]

I would never let the Verizon counter monkey do anything to my phone.
When I get a new phone from the Verizon corporate store I refuse to let them open and play with it.
I set all my devices up as a new device. This is just me though.

This.

Counter monkey.

 

[From A Buick 8]

Who gives the $25 for my trouble it is Verizon or Samsung and when do you get it ?

from what in can figure it is $25 in accessories from the carrier

 

[vonskie]

Just spoke with Samsung support they told me that they were going to be shipped this week and available, but things have changed as they were waiting on the cpsc approval and it would be released in up coming weeks. I guess I will get a refund on mine rather than have a 800 dollar explosive phone powered off, that I can not use for several months.

 

[aparker2005]

Got my gear vr approved just now with my s7e

 

[TheMiz]

I got mine credited to my account before I left the store...I am still amazed we were in the same store and the difference in our transactions. Right hand doesn't know what the left hand's doing..craziness. I did go to the Canton store from the Wooster store cause it was a cluster of nobody knowing anything here.

The Canton Store manager Armadi got rude when I ask him to note my account that I have the right to return the S7E when the Note 7's come in
He then went off about all this is blown out of proportion do to bad rumors on the internet etc.

He also said there have been no cases of exploding batteries in the USA and only 35 know world wide
I told him about the reports I seen on TV the most recent being in NY .......... He said " We have taken care of your concerns Thank You "

 

[keepnitreel]

I told him about the reports I seen on TV the most recent being in NY .......... He said " We have taken care of your concerns Thank You "

So he basically told you to shut the front door and you're dismissed/get out my face... Rude for sure...... I don't think I would've handle it as well as you did...

 

[TheMiz]

Yep and I still gotta get my $25 from Samsung. Someone just posted the question who gives that to you?

I guess I need to go back there to check on it. They will love to see me.

 

[TheMiz]

So he basically told you to shut the front door and you're dismissed/get out my face... Rude for sure...... I don't think I would've handle it as well as you did...

Exactly

 

[Karen Hildebrand]

The Canton Store manager Armadi got rude when I ask him to note my account that I have the right to return the S7E when the Note 7's come in
He then went off about all this is blown out of proportion do to bad rumors on the internet etc.

He also said there have been no cases of exploding batteries in the USA and only 35 know world wide
I told him about the reports I seen on TV the most recent being in NY .......... He said " We have taken care of your concerns Thank You "

Wow. Rude for sure... especially from a manager ..Friday Wooster basically told me to keep the note. It would be fine. Not to worry.. I do wanna say the 25$ was credited to my account toward the purchase of a case.

 

[rx76onu]

I am already sick of this S7 I got yesterday. It feels like a toy after having the N7.

 

[sandra_17]

Grrrrr. I was going to just wait till the replacement Note 7's were approved, but my husband and one son were making me feel guilty, like I was going to be the one responsible for torching the family, our four dogs, three parrots, and 25 neighbors! I tried out my other son's S7E and just couldn't do it. Plus the thought of a possible update to limit charging gave me the final push.

(I left BlackBerry's amazing keyboards very reluctantly almost four years ago, but could never use a touch - my finger tips are always so dry and cracked that it simply doesn't work. Actually almost couldn't have a background check done recently since only 5 fingers were registering prints. The guy had to really smash a 6th finger to get it done, lol! Also could never get the fingerprint scanner on the N4, 5 or 7 to work. So the S-Pen was/is a God-send. I type & swype with it, scroll, dial the phone, Action Memo & S-Note galore.)

Anyhow, went to my local VZW corporate store (they're always great) to ask for a Note 5 (been setting my old N5 up to give to my husband) . They're on top of this, and of the 10+ customers in the store, three of us were returning Note 7's. They said it's been a pretty steady flow. When she went to do the exchange I saw the box said 32GB. There's just no way. My 64GB N5 had about 5MB free when I switched to the N7. She said that she'd note the account and to call customer service to do the exchange thru them.

I just got off an hour and 20 minutes call with them. OMG. Again...very nice, very helpful, but everything she tried to do wouldn't work. Got a supervisor and the two of them were overriding one thing after another! Finnnnnnally, they said I'll receive a new 64GB Note 5 on Fri. She also said my payment plan would just continue from the original purchase date of the N7, same when I exchange for the replacement N7 (so for the 24 months from Aug 19th).

Geeeeez.

 

[jacko147]

The Canton Store manager Armadi got rude when I ask him to note my account that I have the right to return the S7E when the Note 7's come in
He then went off about all this is blown out of proportion do to bad rumors on the internet etc.

He also said there have been no cases of exploding batteries in the USA and only 35 know world wide
I told him about the reports I seen on TV the most recent being in NY .......... He said " We have taken care of your concerns Thank You "

This is very unprofessional for a corporate store manager, I would write a nice letter to one the executives, I'm certain they would want to know if a manager talks to customers like this. Here's the contact info
Verizon Leadership Executive Biographies - Verizon