T-Mobile Note 7 Recall Thread

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msm0511

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Aug 23, 2014
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I've been with Verizon, AT&T and T-Mobile, and T-Mobile by far has the worst customer experience. The people they hire are those that Walmart rejected. It's awful, and no one has a clue as to what's going on. It's pretty sad when I walk into a store or talk to a rep on the phone and know more than they do. I never had a problem with AT&T, but I decided to leave to save a few bucks on my bill, but maybe the savings weren't worth the aggravation of dealing with idiots. And the T-Force people annoy me even more. I get tired of hearing how "awesome" I am or how "awesome" a phone is. Legere is a loud-mouth, pompous d-bag, and he can enjoy his slow-cooker Sundays.

I'll agree with you on AT&T. I've had them since 2008, and sure there were some small headaches but nothing like this where you've got so many employees saying different things. I switched to T-Mo when the Note 7 went on preorder to lower my monthly bill, but I'm unsure if it was really worth it.

I do get that this is a new situation with a world wide recall, but it seems that it could've been handled better. Maybe is Samsung's fault, maybe it's T-Mo's. All I know is this has been super annoying.
 

jamesrick80

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May 31, 2010
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Just placed my order over the phone...they are doing it as a warranty exchange and shipping it out next day delivery to your closest tmobile store.....call the 1844 number and you have to get the same color you had last
 

msm0511

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I just got off the phone with the 844 number. He tried to place the order, but it wouldn't process it. He said I'd have to wait until I got the text/email about replacements being available and call back.
 

jamesrick80

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Even if my device is not here tomorrow ...still going to a different tmobile store and trying to get a replacement lol...I really wanted blue but they said I have to keep black so we will see how tomorrow goes with this next day shipment and everything
 
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