AT&T Note 7 Recall Thread

[Inevitable Flux]

I'm still debating whether or not I'll just switch back to my note 5 until Samsung and att put out a plan for replacements. I'm a little nervous , but I'm not having any issues with my 7.i don't think at this point it will do any good to call or go to an att store. This recall was unexpected and they probably need a little time to get their service personnel trained on what they are going to do.

I'm with ya. No point in continuing to contact store or customer service reps until we have official statements I, too, also need to decide whether I stick with Note 7 or go back to Note 5 in the interim.

 

[stlmikey]

I return mine today to best buy.. no issues. no restocking fee.. and kept the sd card

 

[sparkomatic]

Went to an AT&T store today and exchanged mine for an S7 edge. They told me I could exchange again for the Note 7 when they had replacements but not sure when that will be. He said possibly next week.

 

[Ludatyk]

I return mine today to best buy.. no issues. no restocking fee.. and kept the sd card

Whaaaaaaa.. they let you keep the SD card?

When did you buy the Note7? On launch day?

 

[naturecannon]

Anybody here return a Bestbuy purchase to an ATT store. I think I would rather deal with and trust ATT with this matter. Its a Samsung issue anyways in my opinion, not a retailer return choice, right?

 

[clerk]

Anybody here return a Bestbuy purchase to an ATT store. I think I would rather deal with and trust ATT with this matter. Its a Samsung issue anyways in my opinion, not a retailer return choice, right?

No one has confirmed how that works. But at one point an ATT told me target only and then when I pressed he said ATT. I think ATT is going to have to deal with those of us who bought from brick and mortar but used ATT next.

 

[scottishlassy]

Re: ATT Purchase Through Target

Interesting because I asked about that and was told no. Complicating matters is I purchased from Target and no one seems to have any clue whether that affects the process or not. It was Target but using ATT Next.

I went to my local Target today and was told they will exchange my Note 7 when the new ones come in. I had gone to AT&T first and they said no way because I didn't buy it from them. Target is going to take care of it. I don't even have to go back to the original Target store. Check with your local Target store.

 

[melonzzzzz]

per Gizmodo

In its announcement this evening, Samsung says customers are allowed to replace their Galaxy Note 7 with a new device, which will be available as early as next week. Alternatively, you can exchange you Galaxy Note 7 for a a Galaxy S7 or Galaxy S7 edge. If you chose the second option, Samsung will also replace or refund any Note 7 accessories you already purchased, and refund the price difference of the two phones.

All Galaxy Note 7 owners will be given a $25 gift card or that amount off their bill “as a gesture of appreciation.” To exchange your device, “contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG.”

 

[Kelly Kearns]

Those that bought at Target or Best Buy and are having an issue, you might want to check this. Samsung USA might be willing to do this.

http://news.samsung.com/us/2016/09/02/samsung-establishes-u-s-product-exchange-program-galaxy-note7/

 

[melonzzzzz]

Just got off the 1-800-Samsung number.

They said look next week for an update on the exact procedure they will be implementing the exchange.

I asked if AT&T would be taking care of me despite buying my phone from Samsung directly and the CS rep said yes but I'm taking that with a grain of salt.

 

[moc426]

Everyone has different answers. I spoke with costco where I bought it on the phone just now and the rep told me from his understanding they will have new units next week and they will just do an exchange as normal. But he also said it would be at the customer's discretion like if the device is getting hot or other issues. So it's a bit unclear if they are recalling all or not but hopefully things are more clear in the coming days and if they are recalling all, I would exchange mine just in case even though mine is running great.

 

[Kelly Kearns]

Everyone has different answers. I spoke with costco where I bought it on the phone just now and the rep told me from his understanding they will have new units next week and they will just do an exchange as normal. But he also said it would be at the customer's discretion like if the device is getting hot or other issues. So it's a bit unclear if they are recalling all or not but hopefully things are more clear in the coming days and if they are recalling all, I would exchange mine just in case even though mine is running great.

The link I posted for Samsung USA right before your post might work better for you since you bought from a retail location.

 

[moc426]

Thanks. So from what I understand from that link, I can just exchange it at costco when they get them in. Which I would rather do than mail the phone. I guess costco will handle the $25 credit they mention as well.

The link I posted for Samsung USA right before your post might work better for you since you bought from a retail location.

 

[Kelly Kearns]

Thanks. So from what I understand from that link, I can just exchange it at costco when they get them in. Which I would rather do than mail the phone. I guess costco will handle the $25 credit they mention as well.

Or you can have Samsung ship you one and they will give you a shipping label.

Costco should do it, but some retail places are giving people trouble.

Samsung is talking about possibly shipping next week according to that link.

 

[clerk]

Those that bought at Target or Best Buy and are having an issue, you might want to check this. Samsung USA might be willing to do this.

Samsung Establishes U.S. Product Exchange Program for Galaxy Note7 - Samsung Newsroom

No dice. Samsung after 30 minutes says the exchange will be handled through the retailer. Can't even imagine how that is going to go

 

[clerk]

Or you can have Samsung ship you one and they will give you a shipping label.

Costco should do it, but some retail places are giving people trouble.

Samsung is talking about possibly shipping next week according to that link.

Unfortunately direct ship from Samsung isn't an option. According to them.

 

[Kelly Kearns]

No dice. Samsung after 30 minutes says the exchange will be handled through the retailer. Can't even imagine how that is going to go

Who was your retailer?

 

[boufa]

Everyone has different answers. I spoke with costco where I bought it on the phone just now and the rep told me from his understanding they will have new units next week and they will just do an exchange as normal. But he also said it would be at the customer's discretion like if the device is getting hot or other issues. So it's a bit unclear if they are recalling all or not but hopefully things are more clear in the coming days and if they are recalling all, I would exchange mine just in case even though mine is running great.

All recalls are voluntary to a point. In the US, you are not requured to turn in your old device. So even a full recall doesnt mean you cant keep your old one if you want. Samsung simply has need their liability by passing the responsibility for the fix to you.

 

[clerk]

Who was your retailer?

Target

 

[Kelly Kearns]

Target

If they don't take care of you, I would start with the manager, then go to the corporate office. If that doesn't work call Samsung and tell them Target isn't helping you.