09-19-2016 11:42 AM
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  1. cynth.hgn's Avatar
    Anybody hear anything more for Canadian devices?
    09-15-2016 07:52 PM
  2. JeromeM's Avatar
    I got mine today as did several others I've seen on here and on the Rogers Forum.
    09-15-2016 08:04 PM
  3. cynth.hgn's Avatar
    I wonder if it's East coast getting them first? I'm in the West and I've heard another west coaster not getting theirs today
    09-15-2016 08:20 PM
  4. Torm558's Avatar
    Mine never showed today, I end up taking mine back to Rogers today after hearing what Samsung is making us do to take back the old ones but I haven't contacted Samsung yet to cancel the shipment
    09-15-2016 08:32 PM
  5. cynth.hgn's Avatar
    Mine never showed today, I end up taking mine back to Rogers today after hearing what Samsung is making us do to take back the old ones but I haven't contacted Samsung yet to cancel the shipment
    Are you east or west? Also, were you within your 14 day return period?
    09-15-2016 08:35 PM
  6. KallyPhornia's Avatar
    I still haven't gotten an email confirming that I registered for the replacement program.

    I got a letter from Costco today stating they will not participate in the exchange program and I have to use the mail option with Samsung.
    09-15-2016 08:55 PM
  7. Torm558's Avatar
    Are you east or west? Also, were you within your 14 day return period?
    West and Rogers changed it to 30 day unlimited use for the note 7 under the circumstances
    09-15-2016 08:59 PM
  8. cynth.hgn's Avatar
    I still haven't gotten an email confirming that I registered for the replacement program.

    I got a letter from Costco today stating they will not participate in the exchange program and I have to use the mail option with Samsung.
    I haven't received an email either even though I registered both online and on the phone. I'm not too worried though considering I never got an email about my gear s2 free gift but it just showed up one day. I'll probably call them tomorrow.
    KallyPhornia likes this.
    09-15-2016 09:09 PM
  9. KallyPhornia's Avatar
    I got a call this morning from Samsung. I had to request to change my exchange for pick up in store to mail to home. It wasn't totally clear if she could process that change over the phone. I still don't really know what's happening... Anyway, progress!
    cynth.hgn likes this.
    09-16-2016 06:37 PM
  10. cynth.hgn's Avatar
    I got a call this morning from Samsung. I had to request to change my exchange for pick up in store to mail to home. It wasn't totally clear if she could process that change over the phone. I still don't really know what's happening... Anyway, progress!
    Interesting that they called you. I thought people were just getting emails? I didn't get a chance to call them but I heard someone else from BC that said they received an email that it would be shipped on Monday. Another thread shows many people back east got theirs yesterday. Fingers crossed it will come next week!
    09-16-2016 09:32 PM
  11. marzfreerider's Avatar
    Interesting that they called you. I thought people were just getting emails? I didn't get a chance to call them but I heard someone else from BC that said they received an email that it would be shipped on Monday. Another thread shows many people back east got theirs yesterday. Fingers crossed it will come next week!
    I got an email today September 16 from FedEx showing my replacement phone is on the way for delivery Monday September 19. I'm in BC
    09-16-2016 09:59 PM
  12. mhw100's Avatar
    I'm in B.C. and fedex delivering replacement on Mon.
    cynth.hgn likes this.
    09-16-2016 10:00 PM
  13. cynth.hgn's Avatar
    I haven't heard anything
    I registered the week the form came out
    09-16-2016 10:07 PM
  14. Media Warrior's Avatar
    I spoke with Samsung call center today. Lady there told me all North American replacement phones will be shipped by Monday night. So the next step is wait... Still no confirmation email from TELUS or Samsung that the online registration from last week was received... 48 hrs... Not.
    cynth.hgn and KallyPhornia like this.
    09-16-2016 10:18 PM
  15. cynth.hgn's Avatar
    Called again today, told them I've had no communication since registering 2 weeks ago. She took my info and said it would be expedited blah, blah. I'm not impressed, and why is our replacement team based in US?
    09-19-2016 10:56 AM
  16. Anubis1's Avatar
    I got my 2 Note 7's by Fedex today, am in Nova Scotia
    09-19-2016 11:25 AM
  17. marzfreerider's Avatar
    Just got my replacement, I'm in BC
    cynth.hgn likes this.
    09-19-2016 11:33 AM
  18. cynth.hgn's Avatar
    Just got my replacement, I'm in BC
    Had you received an email or phone call from them before it shipped?
    09-19-2016 11:38 AM
  19. marzfreerider's Avatar
    Had you received an email or phone call from them before it shipped?
    Nothing from them. All I got was an email from FedEx with a tracking number
    09-19-2016 11:42 AM
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