09-19-2016 11:42 AM
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  1. dpham00's Avatar
    [WARN]UPDATE: The Samsung Galaxy Note7 has been officially recalled. Users who own a Note7 will be able to exchange their unit for another one.

    Samsung announces global Galaxy Note 7 recall following battery explosions | Android Central
    [/WARN]

    [NOTE]Please use this thread for NON-USA CARRIERS only. For an updated list of official statements from Samsung and carriers, plus what to do if you're affected, and links to the other carrier threads, please check the following link.

    http://forums.androidcentral.com/sam...-7-recall.html[/NOTE]
    09-02-2016 04:31 PM
  2. jhimmel's Avatar
    Removed
    09-02-2016 05:32 PM
  3. DanRomania's Avatar
    In Europe, or at least in Romania the phone was supposed to arrive on the 2nd of September. There was a preorder campain which took place here in which if you preordered the phone you could've get your hands on the phone and the vr-headset on the 29th of August. So, did anyone from Europe got the phone? (from an authorised dealer) Any issues regarding the battery? Any notice from the providers?
    Also, here the phone does not exist in any stock and there was an official statement from Samsung Romania saying that the phones will be available again starting 16th of September. That was before the recall but I don't think the date is going to be affected taking into consideration the late date... when I am supposed to get my hands on the device.
    09-02-2016 05:36 PM
  4. wirelessgal's Avatar
    Thanks for this thread. I was looking for info on Canadian carriers. Still no information from Rogers which I'm not surprised. At least TELUS made a statement. If anyone gets any info from Rogers., please post it here. Thanks.
    09-02-2016 06:26 PM
  5. cynth.hgn's Avatar
    I'm in Canada, but I bought my N7 directly from the Samsung store. They told me at this point, it will be a voluntary recall because there hasn't been any cases yet in Canada
    09-02-2016 08:23 PM
  6. Kelly Kearns's Avatar
    I'm in Canada, but I bought my N7 directly from the Samsung store. They told me at this point, it will be a voluntary recall because there hasn't been any cases yet in Canada
    The entire recall is voluntary.
    09-02-2016 08:37 PM
  7. cynth.hgn's Avatar
    It's not voluntary globally. There are people in the US for example that have already been contacted to return the phone immediately. That's not voluntary. Whereas here, I was basically told there's nothing to worry about but they will exchange if I wish
    09-02-2016 08:52 PM
  8. Kelly Kearns's Avatar
    It's not voluntary globally. There are people in the US for example that have already been contacted to return the phone immediately. That's not voluntary. Whereas here, I was basically told there's nothing to worry about but they will exchange if I wish
    It is voluntary because Samsung is doing a voluntary recall and not through the government.

    There is no such thing as a consumer mandatory recall here.

    US people have been contacted because Samsung Global said all phones need to be exchanged. Samsung Canada is not up to speed.
    09-02-2016 08:53 PM
  9. Kelly Kearns's Avatar
    "According to Samini, swift, voluntary recalls like this are designed “to avoid intervention by government agencies.” Samsung wants the phones out of consumers’ hands before disaster strikes. Samini compared the recall to one of the bigger ones in recent memory, though it wasn’t voluntarily like the Galaxy Note 7 recall is."

    http://lawnewz.com/high-profile/lega...note-7-phones/
    09-02-2016 09:02 PM
  10. cynth.hgn's Avatar
    So when I called Samsung Canada, they told me there would be an exchange. She took my IMEI, my address, name etc. Said I would be contacted when the new ones are ready.
    I call the local Samsung store, and the guy tells me basically that nothings going to happen, just use a proper charger and I'll be fine. Wth?
    09-02-2016 09:48 PM
  11. Kelly Kearns's Avatar
    So when I called Samsung Canada, they told me there would be an exchange. She took my IMEI, my address, name etc. Said I would be contacted when the new ones are ready.
    I call the local Samsung store, and the guy tells me basically that nothings going to happen, just use a proper charger and I'll be fine. Wth?
    You have to remember one thing.. This is something completely new and unprecedented. Also it was the middle of the early morning in North America when this was announced. It took a while for Samsung USA to get the info.

    I'm sure this is a logistical nightmare for Samsung and phone carriers. It hasn't even been 24 hours yet, it will take some time for info to filter down to all the right people.
    09-02-2016 09:53 PM
  12. cynth.hgn's Avatar
    Canadian carriers suspend sales of the Galaxy Note 7 following recall | MobileSyrup.com
    http://mobilesyrup.com/2016/09/02/ca...lowing-recall/

    So, the carriers seem to be on top of it. The person I spoke with from Samsung Canada seemed on top of it. Funny that it was someone from the Samsung retail store where I bought it that didn't seem to know anything lol
    09-02-2016 09:58 PM
  13. Kelly Kearns's Avatar
    Canadian carriers suspend sales of the Galaxy Note 7 following recall | MobileSyrup.com
    http://mobilesyrup.com/2016/09/02/ca...lowing-recall/

    So, the carriers seem to be on top of it. The person I spoke with from Samsung Canada seemed on top of it. Funny that it was someone from the Samsung retail store where I bought it that didn't seem to know anything lol
    In a way it is shocking, they work for Samsung, how did they not hear about this?

    But today, I've seen crazier lol
    cynth.hgn likes this.
    09-02-2016 09:59 PM
  14. mhw100's Avatar
    So when I called Samsung Canada, they told me there would be an exchange. She took my IMEI, my address, name etc. Said I would be contacted when the new ones are ready.
    I call the local Samsung store, and the guy tells me basically that nothings going to happen, just use a proper charger and I'll be fine. Wth?
    Did Samsung Canada say when? I'm also curious for how long the exchange offer is open e.g. indefinitely?
    09-02-2016 10:21 PM
  15. cynth.hgn's Avatar
    She said in the next couple weeks. She wasn't sure if it would be mailed out or if you can just pick it up at the store . I think if you bought from a carrier you will have an easier time exchanging as they will probably be given priority. I'm not sure how long the offer will be open for though
    09-02-2016 10:26 PM
  16. mhw100's Avatar
    Buying direct from Samsung Canada might be painful. Let's see.
    09-03-2016 12:13 AM
  17. stmax's Avatar
    Here is the statement from Bell...
    09-03-2016 12:17 AM
  18. fitcherama's Avatar
    This is the email I had last night from Samsung UK...

    Shadowyugi likes this.
    09-03-2016 01:26 AM
  19. Torm558's Avatar
    I spoke with a rogers tech support today who was very adiment that I go in and get a loaner. Apparently a co-worker had his phone blow up as well. Means there are cases in Canada as well.

    He also said I can bring my phone in and they would send it off to be repaired. I told him Samsung was sending out new units for replacement, not repairing and sending back
    09-03-2016 01:48 AM
  20. wirelessgal's Avatar
    I started using cellphones back in the late 90's and I don't remember ever going through a global recall like this. So I'm not surprised that Samsung, the carriers and 3rd party stores are scrambling to get the right information out there. From what MS posted on their site, Canadians are to call Samsung Canada for a new replacement. I think we'll know more later on today because some customers may demand for a refund or exchange for a different device and you have to deal with the carrier for billing purposes.
    09-03-2016 08:46 AM
  21. cynth.hgn's Avatar
    If you bought yours unlocked directly through Samsung like I did and not a carrier, I would suggest contacting Samsung Canada and giving them your information. Hopefully this helps speed up the process
    09-03-2016 08:53 AM
  22. zipro's Avatar
    So for Swisscom in Switzerland it goes like this: I got an SMS telling me that I have to immediately stop using the phone and return it to a Swisscom Store. I went there yesterday. They wanted to give me a full refund and then actually place a new order for an N7 that will be fulfilled once they become available again. This would have catapulted me to the end of a massive waiting queue. The store rep said that I'd probably get another one by mid November. I ended up keeping the phone for now - will try to talk to the management on Monday. They need to get their act together and give the people who had their phones recalled a new one BEFORE every other preorder has been fulfilled. I'm paying an insane 170$ per month for my contract and am treated like this? If they charge premium prices, I want premium service in return.
    09-03-2016 09:09 AM
  23. wirelessgal's Avatar
    I spoke with a rogers tech support today who was very adiment that I go in and get a loaner. Apparently a co-worker had his phone blow up as well. Means there are cases in Canada as well.

    He also said I can bring my phone in and they would send it off to be repaired. I told him Samsung was sending out new units for replacement, not repairing and sending back
    I try to avoid calling Rogers tech support about phones now because 90% of the time they always give me the wrong info or the runaround. You are entitled to a brand new replacement, so wait for that. Rogers is not losing money from this, Samsung is.

    If there are cases in Canada that hasn't been reported (I'm not surprised) that explains why Rogers advised everyone to stop using their Note 7.
    09-03-2016 09:25 AM
  24. wirelessgal's Avatar
    So for Swisscom in Switzerland it goes like this: I got an SMS telling me that I have to immediately stop using the phone and return it to a Swisscom Store. I went there yesterday. They wanted to give me a full refund and then actually place a new order for an N7 that will be fulfilled once they become available again. This would have catapulted me to the end of a massive waiting queue. The store rep said that I'd probably get another one by mid November. I ended up keeping the phone for now - will try to talk to the management on Monday. They need to get their act together and give the people who had their phones recalled a new one BEFORE every other preorder has been fulfilled. I'm paying an insane 170$ per month for my contract and am treated like this? If they charge premium prices, I want premium service in return.
    Mid - November? That is not right. I agree, they need to replace all the recalled devices before fulfilling the rest of the preorders. Sounds like your carrier just wants to make more money by fulfilling the other preorders. I'm sure someone from management will be able to help you out.
    09-03-2016 09:33 AM
  25. bembol's Avatar
    I purchased my Coral Blue at SES Sherway Gardens.

    No rush, not worried.

    Isn't there a better chance of getting hit with a lightning than your Note 7 blowing up.
    09-03-2016 09:38 AM
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