09-05-2016 03:35 PM
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  1. Kelly Kearns's Avatar
    It could be different in Australia, but in the US so far at least, Samsung is telling people to go back to where they bought the device.
    I've seen Samsung in several countries tell people to go to where they bought the device. Seems to be how they are handling it, they are only exchanging those they sold, those are the only ones they can verify purchase of.
    09-05-2016 12:55 AM
  2. Robster33's Avatar
    I've seen Samsung in several countries tell people to go to where they bought the device. Seems to be how they are handling it, they are only exchanging those they sold, those are the only ones they can verify purchase of.
    Did you actually read the link, there is a form to fill out with your model no and if you want it replaced/refund, nothing about where you got it from.
    09-05-2016 12:59 AM
  3. Kelly Kearns's Avatar
    Did you actually read the link, there is a form to fill out with your model no and if you want it replaced/refund, nothing about where you got it from.
    I'm just telling you what several other countries are doing. If Australia Samsung is doing it that way, great, not how it is in all countries at all. Even with people that bought the phone from a retailer and especially not third party.
    09-05-2016 01:16 AM
  4. Robster33's Avatar
    I'm just telling you what several other countries are doing. If Australia Samsung is doing it that way, great, not how it is in all countries at all. Even with people that bought the phone from a retailer and especially not third party.
    I reckon it will turn into one big **** fight wherever you live.
    09-05-2016 01:31 AM
  5. Kelly Kearns's Avatar
    Samsung will eventually have to address those individual sales, people that did trades, etc. They don't want these phones on the market and the only way to get them off is exchange them or do a buy back.
    09-05-2016 01:37 AM
  6. SarahGN's Avatar
    I reckon it will turn into one big **** fight wherever you live.
    No, people in the US who bought from ebay and swappa need to contact the seller to arrange to return the defective device. Offer to pay return shipping. If the seller refuses, dispute with paypal. Done.

    The people who are screwed are the ones who bought off of Craig's list. Why anyone would buy a phone off of CL, idk. Idiots. You have no protections at all if you buy off of CL.
    09-05-2016 01:39 AM
  7. Robster33's Avatar
    No, people in the US who bought from ebay and swappa need to contact the seller to arrange to return the defective device. Offer to pay return shipping. If the seller refuses, dispute with paypal. Done.

    The people who are screwed are the ones who bought off of Craig's list. Why anyone would buy a phone off of CL, idk. Idiots. You have no protections at all if you buy off of CL.
    No, Samsung made the phone they will have to swap it wherever it came from, do you think they will leave 1000's of phones at risk of exploding out there, there will law suits left right and centre. Wake up.
    09-05-2016 01:46 AM
  8. Kelly Kearns's Avatar
    No, Samsung made the phone they will have to swap it wherever it came from, do you think they will leave 1000's of phones at risk of exploding out there, there will law suits left right and centre. Wake up.
    Well in the US if the sellers don't help the buyers exchange the phone, PayPal will step in and get the money back from the seller. That the fix for it here.
    09-05-2016 01:49 AM
  9. motorrad245's Avatar
    I have a NIB T-Mobile version I purchased off Swappa to be delivered tomorrow. I prefer not to go thru the hassle of returning it to the seller. I'm going to attempt to return it to T-Mobile. If it's a sealed box and the ESN is clean I don't see why T-Mobile won't exchange it. Maybe I'll even play the liability card. They can't let a customer leave the store with a possibly dangerous product.
    09-05-2016 07:03 AM
  10. Clocks's Avatar
    I have a NIB T-Mobile version I purchased off Swappa to be delivered tomorrow. I prefer not to go thru the hassle of returning it to the seller. I'm going to attempt to return it to T-Mobile. If it's a sealed box and the ESN is clean I don't see why T-Mobile won't exchange it. Maybe I'll even play the liability card. They can't let a customer leave the store with a possibly dangerous product.
    Good luck. If that doesn't work contact the buyer. And if that doesn't work you have 6 months to file a claim through PayPal.
    09-05-2016 07:41 AM
  11. Tmwjam's Avatar
    Bought mine on swappa seller will not help me said he doesnt have the cash to refund filed a claim with PayPal they sided with me seller has 14 days to respond if not PayPal will give me my money and I keep phone if seller responds I will send phone back woth tracking give tracking to PayPal and they will refund money to my card
    SarahGN and Cyberguycpt like this.
    09-05-2016 08:28 AM
  12. trucksmoveamerica#AC's Avatar
    How can they swap phones for people that can't prove they bought it? A thief could turn in a stolen phone they can't get into and get a free one.

    Samsung is switching Samsung direct purchased phones, retailers and carriers are switching their phones.

    What should happen is these sellers should help their buyers in this situation. It is the right thing to do and PayPal will side with the buyer.

    This is nothing like the washing machine recalls on Australia. Samsung did this recall voluntarily, not the government.
    Well if you bought phone off eBay or swappa you can provide proof that you bought the phone from someone, you have the sites transaction emails and you have the PayPal receipt.

    And on top of that sellers can provide the carriers the proof the phone was bought from them, and the carrier can enter the IMEI number and track if they sold the phone. The sellers broke no rules or laws by selling the phone, so this is BS.
    09-05-2016 08:59 AM
  13. trucksmoveamerica#AC's Avatar
    Samsung will eventually have to address those individual sales, people that did trades, etc. They don't want these phones on the market and the only way to get them off is exchange them or do a buy back.
    I agree. This is still new.
    09-05-2016 08:59 AM
  14. Clocks's Avatar
    Well if you bought phone off eBay or swappa you can provide proof that you bought the phone from someone, you have the sites transaction emails and you have the PayPal receipt.

    And on top of that sellers can provide the carriers the proof the phone was bought from them, and the carrier can enter the IMEI number and track if they sold the phone. The sellers broke no rules or laws by selling the phone, so this is BS.
    It's not fair for someone who sold the phone before the problems were announced. But the reality of PayPal is you shouldn't sell something if you're not willing to take it back up to 6 months later.

    I had someone buy a like new laptop from me. A month later it went on sale at a huge discount for black Friday and the buyer filed claim saying it wouldn't charge. PayPal literally told me "that's the cost of doing business online" and charged me $30 for a return shipping label and debited my account the price of the laptop. When the laptop arrived a few weeks later what a surprise, it charged just fine. I had been without the laptop for nearly 2 months, I'd missed the ability to sell it ahead of Christmas, and I was out the shipping cost both ways. Total cost to me including the lower final sale price was well over $100. I was also an employee of eBay at the time, not that it made a difference.

    I had a similar claim opened over a new in box nexus 6p. Guy complained it was junk, wouldn't charge, would reboot, etc. I took it back because he would have gotten his money back anyways. I used it as my daily driver for months without a single problem after I got it back.

    But that's two bad experiences out of nearly 200 eBay sales and 30ish phone sales on swappa.

    At least in this case the sellers can get a brand new phone and sell it again, or get a full refund.
    09-05-2016 09:06 AM
  15. Kelly Kearns's Avatar
    Well if you bought phone off eBay or swappa you can provide proof that you bought the phone from someone, you have the sites transaction emails and you have the PayPal receipt.

    And on top of that sellers can provide the carriers the proof the phone was bought from them, and the carrier can enter the IMEI number and track if they sold the phone. The sellers broke no rules or laws by selling the phone, so this is BS.
    No it isn't BS, carriers aren't taking those phones and Samsung isn't either. There is also the matter of individual local sales, trades, etc.

    If this becomes an official recall, these sellers have to help or face federal law.
    09-05-2016 10:21 AM
  16. trucksmoveamerica#AC's Avatar
    No it isn't BS, carriers aren't taking those phones and Samsung isn't either. There is also the matter of individual local sales, trades, etc.

    If this becomes an official recall, these sellers have to help or face federal law.
    What I mean is its BS is its BS that Samsung or the carrier is not taking care of it. Proof of purchase can be presented and carrier can track the IMEI number to see where it was purchased. Bottom line is Samsung should handle the third-party buyers recall direct.
    09-05-2016 10:28 AM
  17. mikef91's Avatar
    I have 2 Note 7s. A black onyx that I bought directly from T-Mobile and a blue coral I bought off of Swappa. I will wait to exchange the black onyx, but I just filed the claim with PayPal this morning to return the blue coral to the seller. The seller originally told me to go to T-Mobile but I knew that wouldn't work. Then they told me I could send the phone back and they exchange and send me the new one. That's all well and good, but I paid good money for the device and there's no way I'm going to send it back and wait without some type of collateral. It's best to just get the money back and send the device back to the seller and take the chance of getting a new one when they are finally released. I don't think demand will be as high as it was prior to the recall.
    09-05-2016 10:30 AM
  18. Kelly Kearns's Avatar
    What I mean is its BS is its BS that Samsung or the carrier is not taking care of it. Proof of purchase can be presented and carrier can track the IMEI number to see where it was purchased. Bottom line is Samsung should handle the third-party buyers recall direct.
    Oh.. Limited proof of purchase, I mean that could be forged. Samsung will have to figure out something for these people because Samsung wants these phones off the market.
    09-05-2016 10:32 AM
  19. coolbreeze78's Avatar
    I have a NIB T-Mobile version I purchased off Swappa to be delivered tomorrow. I prefer not to go thru the hassle of returning it to the seller. I'm going to attempt to return it to T-Mobile. If it's a sealed box and the ESN is clean I don't see why T-Mobile won't exchange it. Maybe I'll even play the liability card. They can't let a customer leave the store with a possibly dangerous product.
    I don't know this to be a fact, but I can easily see TMo telling you to pound sand. They are super particular about the ownership trail and if you aren't the original purchaser with a receipt, they will just say "nope." Good luck though. I'd be prepared to pursue the seller.
    09-05-2016 10:36 AM
  20. mikef91's Avatar
    I don't know this to be a fact, but I can easily see TMo telling you to pound sand. They are super particular about the ownership trail and if you aren't the original purchaser with a receipt, they will just say "nope." Good luck though. I'd be prepared to pursue the seller.
    They won't take them back unless you are the original purchaser of the device.
    09-05-2016 10:42 AM
  21. SarahGN's Avatar
    It's not fair for someone who sold the phone before the problems were announced.
    It is fair. The original purchaser is the only one who can exchange the device. When you sell a device, this is a risk you take, it is the cost of doing business.

    If you don't want to take this risk, then don't sell devices, instead trade them in. You get a lot less money for them but no risk.

    Or sell on Craig's List. However, anyone who would buy a phone off of CL's is a fool.
    09-05-2016 10:43 AM
  22. trucksmoveamerica#AC's Avatar
    Oh.. Limited proof of purchase, I mean that could be forged. Samsung will have to figure out something for these people because Samsung wants these phones off the market.
    Tracking the IMEI number will be enough proof that it's genuine Samsung. Samsung will have to address this eventually. As far as lost or stolen phones, I would suggest if you fall under those conditions to notify the carrier and have it added to that list and hope for the best. And Verizon can locate the original owner of such phone to confirm they sold it, they have done that for me before.

    They can fill out the following form, but assume it will turn out them suggesting which carrier to go-to for return. I'm glad I am not involved in something like this. I'll be avoiding selling or buying phones on eBay or swappa now. Saving a $100 or so isn't worth it

    http://origin2.samsung.com/au/galaxy-note7-notice/
    09-05-2016 10:45 AM
  23. SarahGN's Avatar
    I have a NIB T-Mobile version I purchased off Swappa to be delivered tomorrow. I prefer not to go thru the hassle of returning it to the seller. I'm going to attempt to return it to T-Mobile. If it's a sealed box and the ESN is clean I don't see why T-Mobile won't exchange it. Maybe I'll even play the liability card.
    TMobile isn't liable for this, it is Samsung. If the device were to catch on fire and you were injured, you would not be able to sue TMobile. It would be a products liability case against the manufacturer, which is Samsung. And since you have been warned of the issue and clearly know about it, you wouldn't have a case against Samsung either.

    Samsung should step up to the plate and let anyone who is in possession of a Note7 (that has not been reported lost/stolen) participate in the exchange program through Samsung directly. But until they do that, your best course of action is to return the device to the seller for a refund.

    They can't let a customer leave the store with a possibly dangerous product.
    Sure they can. They didn't sell it to you and they didn't manufacture it and aren't responsible for the defect. Moreover, you clearly know the device is defective and if you choose to use it, you have assumed the risk. They don't have to exchange it if you are not the original purchaser. They can tell you not to use it and if you ignore that advice, that is your folly.
    09-05-2016 10:46 AM
  24. mikef91's Avatar
    TMobile isn't liable for this, it is Samsung. Samsung should step up to the plate and let anyone who is in possession of a Note7 (that has not been reported lost/stolen) participate in the exchange program through Samsung directly.
    I called Samsung yesterday and they said I have to go through carrier if I purchased directly from them, or go to the third party seller if I purchased through them. As of now they have no plans of taking anything back unless it was purchased from Samsung Direct. While I don't agree with that, that's what it is for now.
    09-05-2016 10:49 AM
  25. Kelly Kearns's Avatar
    Tracking the IMEI number will be enough proof that it's genuine Samsung. Samsung will have to address this eventually. As far as lost or stolen phones, I would suggest if you fall under those conditions to notify the carrier and have it added to that list and hope for the best. And Verizon can locate the original owner of such phone to confirm they sold it, they have done that for me before.

    They can fill out the following form, but assume it will turn out them suggesting which carrier to go-to for return. I'm glad I am not involved in something like this. I'll be avoiding selling or buying phones on eBay or swappa now. Saving a $100 or so isn't worth it

    http://origin2.samsung.com/au/galaxy-note7-notice/
    This is exactly a good reason not to go individual sales. Even if you can deal with warranty through Samsung, you have to ship your phone off, there is no carrier warranty exchange if your phone just dies one day.
    09-05-2016 10:51 AM
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