09-05-2016 03:35 PM
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  1. bytheriver's Avatar
    Any ideas how they will handle recalls from phones purchased via swappa or eBay? I can't imagine they won't be covered....
    09-02-2016 05:25 PM
  2. Rukbat's Avatar
    They're covered by the seller (assuming the seller covers the problem - which I doubt they will). Remember, though - the failure rate is about 2 per million - not good odds that you get a defective one.
    09-02-2016 09:10 PM
  3. zaping18's Avatar
    hopefully we will figure out how to exchange it, i bought a unlocked note 7 from ebay to use with straight talk, i'm sure if i go to verizon store to exchange it the probably wont do it since i'm not their customer.
    09-02-2016 11:12 PM
  4. memillh's Avatar
    I just filed a return claim with my eBay seller. I first called Samsung and they told me to call Verizon, since that's my carrier. I called the Verizon 800# and they told me to call a retail store, since they couldn't process it for me via phone, since I purchased it on eBay. I called my local corporate store and they said that they would have no record of my purchase, so they told me to contact eBay. The eBay rep told me to file a return claim. There's a chance the corporate Verizon store might process an exchange, once they have the new stock. But, that's not confirmed, nor do I feel like waiting and going through the hassle. I'm just going to follow-through with the return via eBay, get a refund, and go back to my S7 Edge for now.
    09-04-2016 08:48 PM
  5. SarahGN's Avatar
    Contact the seller about returning the device for a refund and tell them you will pay for return shipping. If they refuse the return, dispute with paypal.

    The device is defective and only the original purchaser can participate in the recall. The seller needs to take the device back and that is the cost of them doing business.

    But you must return the phone to the seller and I think you have to pay for return shipping, that is the cost of you buying from swappa or ebay rather than a retail outlet.
    09-04-2016 08:53 PM
  6. coolbreeze78's Avatar
    Hoo boy, eBay and Swappa sellers are in for a bad time. Imagine the PayPal claims...and I think they would be honored. It's literally illegal to sell something that's been recalled. They can't just say "NO RETURNS BYE!" At least now you will find out who was lying about being the original owner...they will be like "um, I don't have a receipt, I bought it locally and have no way of finding the original owner..."

    Gonna be a mess for sellers. They are on the hook here, whether they want to admit it or not.
    09-04-2016 08:54 PM
  7. SarahGN's Avatar
    Hoo boy, eBay and Swappa sellers are in for a bad time. Imagine the PayPal claims...and I think they would be honored.
    Agreed and that is the cost of doing business. You buy a phone at launch to flip, well you take the risk that you are going to have to accept that phone back if there ends up being a defect. But the seller will be able to exchange the phone for a fixed Note7 and resell it, but of course they will likely be worth less.

    I sell on swappa myself and I would not hesitate to take a recalled phone back. Sometimes you win, sometimes you lose.
    09-04-2016 09:01 PM
  8. Clocks's Avatar
    Yep, email the seller, give them a few days to respond, then file a PayPal dispute. PayPal will side with you. Just be prepared to provide PayPal with a copy of the official Samsung recall notice or news story.
    09-04-2016 09:01 PM
  9. SarahGN's Avatar
    At least now you will find out who was lying about being the original owner...they will be like "um, I don't have a receipt, I bought it locally and have no way of finding the original owner..."

    Gonna be a mess for sellers. They are on the hook here, whether they want to admit it or not.
    Yep and even if they have the receipt to give to you, I don't think that is going to help. They are going to need to take the phones back. The only issue is who pays for return shipping.
    09-04-2016 09:03 PM
  10. trucksmoveamerica#AC's Avatar
    I feel at the very least the buyers need to try thru Samsung direct first when the recall is up and going. Right now it's to early in the game.

    I am glad I'm not in this mess.
    oditius likes this.
    09-04-2016 10:27 PM
  11. Mohannad Kattan's Avatar
    I wonder if you get one month plan from one of the major US cell phone companies, and then try to swap the phone will work for you. But the problem now is with Amazon. Amazon refunded all the customers those who bought Note 7 phones from them and let them keep the phones, so now if you take your phone and try to replace it, they will think you get your phone from Amazon, and you are trying to get double refunds.
    09-04-2016 10:45 PM
  12. SarahGN's Avatar
    I feel at the very least the buyers need to try thru Samsung direct first
    That's not an option unless you purchased through samsung.com.

    Contact the seller and tell them to take the phone back. Offer to pay the return shipping. If they refuse, file a paypal dispute.
    09-04-2016 10:58 PM
  13. SarahGN's Avatar
    Amazon refunded all the customers those who bought Note 7 phones from them and let them keep the phones,
    Where are you reading that that happened?
    09-04-2016 10:59 PM
  14. trucksmoveamerica#AC's Avatar
    That's not an option unless you purchased through samsung.com.

    Contact the seller and tell them to take the phone back. Offer to pay the return shipping. If they refuse, file a paypal dispute.
    I know it's not an option, but it should be.
    09-04-2016 11:00 PM
  15. Robster33's Avatar
    Private phone sold on eBay won't be able to be returned, if its a eBay business seller sure.
    09-04-2016 11:02 PM
  16. SarahGN's Avatar
    Private phone sold on eBay won't be able to be returned.
    You just file a dispute with paypal. Paypal will side with the buyer. This is not some scam, it is legit.
    09-04-2016 11:03 PM
  17. Robster33's Avatar
    You just file a dispute with paypal. Paypal will side with the buyer. This is not some scam, it is legit.
    Why would you go through that, Samsung themselves are replacing the phones, its their phone they made it and they re called it, doesn't matter where you got it from, so much miss information out there.
    09-04-2016 11:38 PM
  18. Kelly Kearns's Avatar
    Why would you go through that, Samsung themselves are replacing the phones, its their phone they made it and they re called it, doesn't matter where you got it from, so much miss information out there.
    Because Samsung isn't doing that. They are replacing phones they sold and carriers and retail outlets are replacing their phone.

    Also when buying from an individual, NO ONE is taking it back. The original owner has to return it.
    SarahGN likes this.
    09-05-2016 12:04 AM
  19. SarahGN's Avatar
    Why would you go through that, Samsung themselves are replacing the phones, its their phone they made it and they re called it, doesn't matter where you got it from, so much miss information out there.
    Not true unfortunately.
    09-05-2016 12:14 AM
  20. Robster33's Avatar
    Because Samsung isn't doing that. They are replacing phones they sold and carriers and retail outlets are replacing their phone.

    Also when buying from an individual, NO ONE is taking it back. The original owner has to return it.
    Wrong.

    Important information for Galaxy Note7 owners
    09-05-2016 12:27 AM
  21. Robster33's Avatar
    Not true unfortunately.

    Yes true fortunately

    Important information for Galaxy Note7 owners
    09-05-2016 12:27 AM
  22. Kelly Kearns's Avatar
    Actually Robert it is not true.

    I personally have given a couple of members the Samsung official information and had them contact Samsung.

    Each were told what I posted.

    Each will file a complaint when their seller has refused to help them and even sellers on this forum have refused to help their buyers.
    09-05-2016 12:31 AM
  23. Robster33's Avatar
    Actually Robert it is not true.

    I personally have given a couple of members the Samsung official information and had them contact Samsung.

    Each were told what I posted.

    Each will file a complaint when their seller has refused to help them and even sellers on this forum have refused to help their buyers.
    Well what i posted is from Australia so who knows, if they don't swap all phones Samsung will be in big trouble, if they make it hard people will keep them and their will be phones out there that are dangerous. I have not faith in Samsung and any sort of warranty or return, their customer service is hopeless. People are praising them for the re call but lets wait and see who gets a replacement/refund.
    Their washing machine fires were a nightmare in Australia, people had to go through media outlets to get a result. Time will tell.
    09-05-2016 12:43 AM
  24. Kelly Kearns's Avatar
    Well what i posted is from Australia so who knows, if they don't swap all phones Samsung will be in big trouble, if they make it hard people will keep them and their will be phones out there that are dangerous. I have not faith in Samsung and any sort of warranty or return, their customer service is hopeless. People are praising them for the re call but lets wait and see who gets a replacement/refund.
    Their washing machine fires were a nightmare in Australia, people had to go through media outlets to get a result. Time will tell.
    How can they swap phones for people that can't prove they bought it? A thief could turn in a stolen phone they can't get into and get a free one.

    Samsung is switching Samsung direct purchased phones, retailers and carriers are switching their phones.

    What should happen is these sellers should help their buyers in this situation. It is the right thing to do and PayPal will side with the buyer.

    This is nothing like the washing machine recalls on Australia. Samsung did this recall voluntarily, not the government.
    09-05-2016 12:46 AM
  25. SarahGN's Avatar
    Well what i posted is from Australia
    It could be different in Australia, but in the US so far at least, Samsung is telling people to go back to where they bought the device.
    09-05-2016 12:48 AM
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