jsgiv
Well-known member
Some BB stores (at least in my area) still thru today are not following their stated and publicized policy on their own site. This is unacceptable - period.
I get why they don't want to provide loaners (they are a middle man and have limited stock, etc) - nor are they required to... but when they pass the buck either to Samsung, or other retailer, or even worse, won't allow a full refund and return of the device when their own site states they will - it speaks volumes on how they treat their customers.
This boils to basic customer service and consistency - and how, in a time of need and impact to their customers - what does a company do to address the issue.
Some are OK with the way BB handled this - I'm not. When I go to another retailer and they take back a device, no questions asked, that I bought at BB where they won't take it back - it's absurd.
Ive learned my lesson - BB has effectively communicated quite well how they view my relationship to their company - and apparently im not alone. Quite simply I will not be buying my phones from BB ever again.
I get why they don't want to provide loaners (they are a middle man and have limited stock, etc) - nor are they required to... but when they pass the buck either to Samsung, or other retailer, or even worse, won't allow a full refund and return of the device when their own site states they will - it speaks volumes on how they treat their customers.
This boils to basic customer service and consistency - and how, in a time of need and impact to their customers - what does a company do to address the issue.
Some are OK with the way BB handled this - I'm not. When I go to another retailer and they take back a device, no questions asked, that I bought at BB where they won't take it back - it's absurd.
Ive learned my lesson - BB has effectively communicated quite well how they view my relationship to their company - and apparently im not alone. Quite simply I will not be buying my phones from BB ever again.