[dpham00]

[WARN]UPDATE: The Samsung Galaxy Note7 has been officially recalled. Users who own a Note7 will be able to exchange their unit for another one.

Samsung announces global Galaxy Note 7 recall following battery explosions | Android Central
[/WARN]

[NOTE]Please use this thread for those who bought from Best Buy only. For an updated list of official statements from Samsung and carriers, plus what to do if you're affected, and links to the other carrier threads, please check the following link.

http://forums.androidcentral.com/sam...-7-recall.html[/NOTE]

[gvndeb60]

Anyone that purchased the Note 7 on launch day(August 19th) have any luck with returning it to Best Buy?

Just curious, I know statistically speaking I am most likely fine, but part of me want to return it and just wait, but Best Buy is doing nothing. Just wondering if anyone else is having better luck.

[Kelly Kearns]

Anyone that purchased the Note 7 on launch day(August 19th) have any luck with returning it to Best Buy?

Just curious, I know statistically speaking I am most likely fine, but part of me want to return it and just wait, but Best Buy is doing nothing. Just wondering if anyone else is having better luck.

The ones I've seen aren't. They are referring people to Samsung and so far Samsung USA hasn't been giving good info.

[Clocks]

Anyone that purchased the Note 7 on launch day(August 19th) have any luck with returning it to Best Buy?

Just curious, I know statistically speaking I am most likely fine, but part of me want to return it and just wait, but Best Buy is doing nothing. Just wondering if anyone else is having better luck.

I returned today no problem. Brought back the phone and free gift. No restocking fee.

[gvndeb60]

I returned today no problem. Brought back the phone and free gift. No restocking fee.

That you purchased on launch day?

[Clocks]

That you purchased on launch day?

Yes, 8/19, was a preorder. The rep told me there was a restocking fee, I told him about the recall and he said it didn't matter. So I said whatever I'll dispute the fee later. When he processed the return it didn't put in the restocking fee, so he tried to add it, then asked for help adding it, then was finally told by the other rep the system was waiving fees because of the recall.

[stlmikey]

I return mine today to.. no restocking fee.. i kept the free gift they didnt ask for it

[gvndeb60]

Yes, 8/19, was a preorder

And they said nothing? Two stores told me no. Best Buy support forums said they will waive all fees and we can even keep the SD card, bit they said no return window extension.

[Clocks]

And they said nothing? Two stores told me no. Best Buy support forums said they will waive all fees and we can even keep the SD card, bit they said no return window extension.

Today is the 14th day? It's within the return policy

[gvndeb60]

Today is the 14th day? It's within the return policy

I agree with your logic and math. However, Best Buy says they start the 14 day count on the day of purchase which puts today as the 15th day.

[BassSoLow]

I was just at Verizon and Best Buy had sent a customer with a Note 7 to them. The guy said that Best Buy did not acknowledge the recall and was actually still selling the phone. He says he also spoke to the in store Samsung Reps who told home there was no recall. He was fairly upset to say the least.

[Ludatyk]

I agree with your logic and math. However, Best Buy says they start the 14 day count on the day of purchase which puts today as the 15th day.

Exactly. So, today... it can be returned. I'm confused.

[tinybfk]

Hopefully BestBuy doesn't screw over those of us that preordered. If they do hopefully Samsung makes it right. I'm not just talking about the exchange but something for the hassle and for BestBuy being a PITA. Like how Sprint/Samsung is giving the $25 credit. It's better than nothing.

[doodleholic]

I guess I'll wait a few days to see what Best Buy's stance ends up being.

I pre-ordered online and had mine shipped, so I wonder how they'll end up handling these, and if I'll be able to exchange in store. I guess I'm outside outside of the 14 day return period now, but I don't want to return; I just want to exchange once replacements are available.

[tinybfk]

Yes, 8/19, was a preorder. The rep told me there was a restocking fee, I told him about the recall and he said it didn't matter. So I said whatever I'll dispute the fee later. When he processed the return it didn't put in the restocking fee, so he tried to add it, then asked for help adding it, then was finally told by the other rep the system was waiving fees because of the recall.

Wow. That would irritate the hell outta me. Going out of his way to charge you even though there's a recall. Then the other person tells him he was incorrect. Did he apologize?

[Kelly Kearns]

I don't know if this might help you guys having issues with Best Buy. It does not say only Samsung direct orders.

http://news.samsung.com/us/2016/09/0...-galaxy-note7/

[Clocks]

Wow. That would irritate the hell outta me. Going out of his way to charge you even though there's a recall. Then the other person tells him he was incorrect. Did he apologize?

Ha no he was clearly having a bad day. I try not to let stuff like that bother me. Usually a quick call to corporate or to the customer service desk fixes issues like that. Worst case it takes 5 minutes to file a BBB complaint online which will always go your way on little stuff like this.

My plan now is to wait for the pixel phones, and if I don't like what I see I'll grab another note 7. My wife is keeping her note 7.

[tinybfk]

I guess I'll wait a few days to see what Best Buy's stance ends up being.

I pre-ordered online and had mine shipped, so I wonder how they'll end up handling these, and if I'll be able to exchange in store. I guess I'm outside outside of the 14 day return period now, but I don't want to return; I just want to exchange once replacements are available.

I'm in the same boat as you. Preordered online and had it shipped to my house. I just want an exchange. I wouldn't mind a free gift also lol but...

[jrsharp70]

The Samsung experience in a Best Buy store is really the closest you can get to an apple experience, and I really like purchasing from them. I rarely encounter a BB rep who is basically worthless... I talk to verizon reps who know nothing frequently.

I'll wait until Best Buy has the next units in stock and then exchange it... If I exchange it at all. I sincerely doubt that I got one of the defective units and they know that 99.9% of customers DIDN'T get defective units, but they are just doing this to be absolutely sure.

Good on Samsung. They will lose a lot of money that they don't have to just to keep consumer confidence.

[Kelly Kearns]

The Samsung experience in a Best Buy store is really the closest you can get to an apple experience, and I really like purchasing from them. I rarely encounter a BB rep who is basically worthless... I talk to verizon reps who know nothing frequently.

I'll wait until Best Buy has the next units in stock and then exchange it... If I exchange it at all. I sincerely doubt that I got one of the defective units and they know that 99.9% of customers DIDN'T get defective units, but they are just doing this to be absolutely sure.

Good on Samsung. They will lose a lot of money that they don't have to just to keep consumer confidence.

Samsung has said all devices are at risk.

[gvndeb60]

The Samsung experience in a Best Buy store is really the closest you can get to an apple experience, and I really like purchasing from them. I rarely encounter a BB rep who is basically worthless... I talk to verizon reps who know nothing frequently.

I'll wait until Best Buy has the next units in stock and then exchange it... If I exchange it at all. I sincerely doubt that I got one of the defective units and they know that 99.9% of customers DIDN'T get defective units, but they are just doing this to be absolutely sure.

Good on Samsung. They will lose a lot of money that they don't have to just to keep consumer confidence.

2 different store refused my return.
1 Samsung Experience guy told me they didn't issue the recall.
Best Buy corporate said they are refusing all returns as it is an open recall and to deal with Samsung directly.


I know Samsung will take care of us and I am not worried about that. I am worried BC Samsung is saying the retailer we purchased from will handle the exchange, and I don't trust Best Buy.

[Kelly Kearns]

2 different store refused my return.
1 Samsung Experience guy told me they didn't issue the recall.
Best Buy corporate said they are refusing all returns as it is an open recall and to deal with Samsung directly.


I know Samsung will take care of us and I am not worried about that. I am worried BC Samsung is saying the retailer we purchased from will handle the exchange, and I don't trust Best Buy.

Look at my link above.. Looks like Samsung will take care of you directly.

[gvndeb60]

Look at my link above.. Looks like Samsung will take care of you directly.

Gotcha, looks good then. I didn't even want to return it, I originally called my local Best Buy just to see if they heard anything new. That's when the stories kept changing and it kind of upset me, if you don't know the answer that is fine, say so. But they lied to me on the phone and that kind of upset me so I went to the store to return it. More lies.

*I know this is over a phone that most likely will never have an issue so I am not losing sleep or anything. But what started as a simple question ended with several people just making up stories which bothers me so I just wanted to return the phone and walk away. None of this is Samsung's fault, I am actually very impressed that they are doing this and taking care of their customers. Spoiled rant over

[Kelly Kearns]

Gotcha, looks good then. I didn't even want to return it, I originally called my local Best Buy just to see if they heard anything new. That's when the stories kept changing and it kind of upset me, if you don't know the answer that is fine, say so. But they lied to me on the phone and that kind of upset me so I went to the store to return it. More lies.

*I know this is over a phone that most likely will never have an issue so I am not losing sleep or anything. But what started as a simple question ended with several people just making up stories which bothers me so I just wanted to return the phone and walk away. None of this is Samsung's fault, I am actually very impressed that they are doing this and taking care of their customers. Spoiled rant over

Well I hope they aren't still selling this phone. They are opening themselves up to major liability if they are.

[Jaycemiskel]

Guess I'll be exchanging mine just to make sure it's safe. I'll keep using it until then though