piinkRainbowz
Well-known member
Sorry to hear that, No Name..So I wake up this morning to this wonderful email:
View attachment 239028
Yeah, Dear No Name, how appropriate. The clueless company that never got my name to register in their database.
"Power down your Note7 and exchange it now"? For another note Note 7....uh no, not available yet. And all the carriers are not providing loaners at all, even though Samsung wants to now provide one of their other models as a loaner. What an absolute sh*tshow. Like I mentioned in another post, it took me 30 minutes at my t-mo store to get my refund processed and they hosed me out of the $20 I originally paid for the pleasure of putting in the order at the store. After I yelled at them they agreed to credit my next bill $20. Should have never even been a discussion point.
I've gotta say, even though I don't like the apple products I have owned (ipads) and would never buy an iphone, I feel like Apple would have somehow handled this situation more quickly and effectively (and consistently) even through the carrier stores. This was my first Samsung since the Galaxy S3, having owned the Nexus 5 and 6p since then, and this experience has soured me on pretty much ever going back to Samsung. So so SO glad I didn't sell the 6p. I'll wait to see what the new Pixel phones will bring next month, and if I don't like them then I'll just wait until next spring for the next wave of phones....from everybody else except Samsung.
I agree with this article - the recall has been a disaster:
Samsung's Galaxy Note 7 Recall Is a Nightmare So Far
I, on the other hand, plan on sticking with the Note 7. Patiently waiting for it come out cause I enjoy the phone. I highly doubt Apple wouldve handle it at all nor any better. We are talking a Mass halt in production. And for them to not only reship out unaffected units to s who already purchased it. But also to stores to continue to sell. Any company facing this would need time for that.
Phone is still awesome and it anything else in my opinion would be a downgrade.