09-19-2016 04:55 AM
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  1. deepseadiver's Avatar
    Here's a thought, will Samsung soon have 2.5 million refurbished Note 7s for sale or will they have the requred parts replaced and be concidered "factory new" and back into the supply chain?

    I'm still enjoying my N4 and was on the fence to replace it with the 7.
    09-02-2016 07:59 PM
  2. Aquila's Avatar
    Good question. Many of these devices never got unwrapped from the boxes so if repaired, they're still never used.
    09-02-2016 08:05 PM
  3. deepseadiver's Avatar
    I pulled the 2.5 million number from an article stating "units sold" not sure of its credibility but I wonder how many were manufactured vs sold. I guess it's not as bad if the device was never unboxed or turned up and updated by the factory, then sold as new.

    Maybe the recall replacements that they send back out will be the refurbished units?
    09-02-2016 08:20 PM
  4. boufa's Avatar
    Here's a thought, will Samsung soon have 2.5 million refurbished Note 7s for sale or will they have the requred parts replaced and be concidered "factory new" and back into the supply chain?

    I'm still enjoying my N4 and was on the fence to replace it with the 7.
    The short answer is YES.

    Once a unit leaves the factory and is returned to them opened...it can no longer be sold as new. No matter what. They can however crack the packages/the recalled units, and replace the battery and resell them as reconditioned or refurbished. Anyone who was hoping to sell theirs in a year or 2 is going to find the market flooded with them.
    09-02-2016 08:23 PM
  5. Rukbat's Avatar
    Since the defective part is the battery, changing the battery to a non-defective one doesn't make the phone a refurb.
    kellyjdrummer and Premium1 like this.
    09-02-2016 08:36 PM
  6. badMojo69's Avatar
    They'll be all over Ebay in 6 months.
    Premium1 likes this.
    09-02-2016 08:38 PM
  7. Preach2k's Avatar
    09-02-2016 09:02 PM
  8. msm0511's Avatar
    I can see the carrier deals now! Buy one Note 7 get 2 refurbs free.
    09-02-2016 09:10 PM
  9. omgitselaine's Avatar
    09-02-2016 09:21 PM
  10. anon(52425)'s Avatar
    Doesn't this whole thing hurt the resale value of the note 7... A year from now, those in the know are going to be concerned with buying a used note that has a (potential) bum battery. There's no way of knowing what is the old batch vs new. This whole thing has really boned the note 7. What a mess.
    msm0511 and Ken in CA like this.
    09-02-2016 09:23 PM
  11. toenail_flicker's Avatar
    I can see the carrier deals now! Buy one Note 7 get 2 refurbs free.
    ROFL
    09-02-2016 09:34 PM
  12. toenail_flicker's Avatar
    Doesn't this whole thing hurt the resale value of the note 7... A year from now, those in the know are going to be concerned with buying a used note that has a (potential) bum battery. There's no way of knowing what is the old batch vs new. This whole thing has really boned the note 7. What a mess.
    They should be able to tell by the serial numbers. Any beyond xxxxx will be the new ones with the new battery. As long as you can prove s/n and ownership - box, docs, etc. - you should be fine.
    09-02-2016 09:36 PM
  13. anon(782252)'s Avatar
    Doesn't this whole thing hurt the resale value of the note 7... A year from now, those in the know are going to be concerned with buying a used note that has a (potential) bum battery. There's no way of knowing what is the old batch vs new. This whole thing has really boned the note 7. What a mess.
    All the phones have serial #, IMEI , etc that could and probably will be flagged in a searchable database. I would guess the vast majority of people will be exchanging their phone and the number of units left in the wild will be really small. And Samsung and the carriers should know how many haven't been exchanged and carriers could reach out to the buyers directly if they wanted.
    toenail_flicker likes this.
    09-02-2016 09:40 PM
  14. mikeshauling's Avatar
    I bet they wish they would have made a removeable battery now ! LOL
    09-02-2016 10:14 PM
  15. skatergirl's Avatar
    I bet they wish they would have made a removeable battery now ! LOL
    That would have certainly made things easier for Samsung and everyone else.
    09-02-2016 10:15 PM
  16. toenail_flicker's Avatar
    09-02-2016 10:19 PM
  17. TylerLV76's Avatar
    Anyone excited about the possibility of exchanging their device through Samsung should call them and see how that goes. I did and after god knows how long on the phone and 2 supervisors the response was "we arent handling exchanges, you will need to visit your carrier"
    toenail_flicker likes this.
    09-02-2016 10:23 PM
  18. dsignori's Avatar
    Anyone excited about the possibility of exchanging their device through Samsung should call them and see how that goes. I did and after god knows how long on the phone and 2 supervisors the response was "we arent handling exchanges, you will need to visit your carrier"
    I would be patient. Give it a few days and I bet everyone will be on the same page. This is just day 1.
    Connert, shaleem and Jay Sacks like this.
    09-02-2016 10:25 PM
  19. Cappaccinodagreat's Avatar
    I guess this COULD happen. I read that the recall did not effect China because they used different battery cells. If thats true, it could be a quick and easy fix.
    09-02-2016 10:25 PM
  20. TylerLV76's Avatar
    Mines going back to at&t tomorrow morning. Besides the recall my lcd is failing. But as for samsung customer service, they have no clue whats going on and after my dealings with them on the s7 active Im beginning to think thats pretty much the norm.
    09-02-2016 10:26 PM
  21. trucksmoveamerica#AC's Avatar
    I think they will fix them and use them as warranty replacements for the carriers and of course insurance companies like asurion probably already put orders in.
    09-02-2016 10:28 PM
  22. Preach2k's Avatar
    It can be true because they now know what company had the bad batteries. So the one that had the good batteries can continue to make them.
    09-02-2016 10:28 PM
  23. Cappaccinodagreat's Avatar
    Anyone excited about the possibility of exchanging their device through Samsung should call them and see how that goes. I did and after god knows how long on the phone and 2 supervisors the response was "we arent handling exchanges, you will need to visit your carrier"
    Yes, I experienced the same thing. I was told.... "we sell to the carrier. That's who we have an agreement with. They sell to you. You have an agreement with them. How ever your carrier handles the recall is how it will work for you."

    I called because T-Mobile was telling me some stuff on the phone that didnt seem to make sense. I hope they all get on the same page as time goes on.
    toenail_flicker likes this.
    09-02-2016 10:30 PM
  24. trucksmoveamerica#AC's Avatar
    I thought I read somewhere they made 2.5 million of the bad phones, 1 million are in customers hands. If that's that case, they have 1.5 million that they can fix and sell as new since they haven't been used yet. Maybe I read it wrong.

    If that's the case, the 1.5 million phones might be what they are going to use to swap out with current owners on the recall.
    09-02-2016 10:32 PM
  25. Jude526's Avatar
    I thought I read somewhere they made 2.5 million of the bad phones, 1 million are in customers hands. If that's that case, they have 1.5 million that they can fix and sell as new since they haven't been used yet. Maybe I read it wrong.

    If that's the case, the 1.5 million phones might be what they are going to use to swap out with current owners on the recall.
    I doubt very seriously unsold phones will be sold. They will repair every device. They uphold quality and safety. This isn't their fault. Unfortunately it can happen and Samsung caught it. I have been a Samsung user well over 20 yrs. And will continue to do so.
    09-02-2016 10:44 PM
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