1. Dleex84's Avatar
    I purchased ny note 7 on the day at Costco for Verizon. I havent recieved any emails or calls concerning the recall. Has amyone else received any information?
    09-02-2016 08:04 PM
  2. Rukbat's Avatar
    About 1 out of half a million batteries catch fire (pretty good for a huge production run of batteries). If, after a few days, the phone is still working, I wouldn't worry about it. Or you can just call Costco and ask for the information to be sent to you (or Google "note 7 battery" for tons of articles on it).
    09-02-2016 08:35 PM
  3. John Nose's Avatar
    09-03-2016 08:20 PM
  4. Xenuprime's Avatar
    Here is the most recent info I have found from Costco (wireless advocates): http://membershipwireless.com/assets...ote7recall.pdf

    I really hope they start taking names and reservations for replacements, so that we dont' have to keep checking.
    09-06-2016 01:58 PM
  5. Xenuprime's Avatar
    I spoke to costco, verizon and samsung, and here is what they are saying:

    Costco: you can exchange here within 90 days, after that you must go to Samsung. However, there is no call list (first come, first served) and they won't be getting very many in (not all the colors either), because they are a low priority retailer.

    Samsung: Verizon is the one who will exchange your phone, not Costco (I think this is bull, but they have told me that 3 separate times).

    Verizon: You must exchange at Costco, but if they give you any hassle, go to one of our corporate stores and we will help you. They also told me Samsung has not officially told Verizon about new units coming in.

    The good news is that all 3 agreed the BOGO rebate will not be effected.
    09-07-2016 12:35 PM
  6. Pittsburgh_Bill's Avatar
    I spoke to costco, verizon and samsung, and here is what they are saying:

    Costco: you can exchange here within 90 days, after that you must go to Samsung. However, there is no call list (first come, first served) and they won't be getting very many in (not all the colors either), because they are a low priority retailer.

    Samsung: Verizon is the one who will exchange your phone, not Costco (I think this is bull, but they have told me that 3 separate times).
    Ko ko
    Verizon: You must exchange at Costco, but if they give you any hassle, go to one of our corporate stores and we will help you. They also told me Samsung has not officially told Verizon about new units coming in.

    The good news is that all 3 agreed the BOGO rebate will not be effected.
    09-09-2016 10:25 PM
  7. Pittsburgh_Bill's Avatar
    Received a automated phone call from Samsung for Costco tonight. They advised me to power down the phone and return it to Costco for a return. Here is the updated statement from Samsung:

    Galaxy Note7 Exchange Program

    Went through the ringer with Verizon and they told me I need to deal with Costco. Costco advises to return the phone for a refund. But I need a interim soultion. I got the number of a corporate Verizon store GM who told me to deal directly with him which I will do on Saturday. Plan is to get a interim S7 Edge then trade in for Note 7's when they are available.
    09-09-2016 10:29 PM
  8. Xenuprime's Avatar
    I got my N7 at Costco along with my wife's S7. We got the BOGO and I'm waiting on the fit 2.

    Now Costco is telling me I can return the Note for an S7E, keep the fit 2 and get the gear vr AND it won't effect the BOGO rebate (which we haven't received yet). I believe the gear be will go through, but I think this would mess up the BOGO rebate.

    Anyone tried this yet?
    09-11-2016 10:10 AM

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