Try to use up any promotional cards that you received when you activated Samsung Pay!! They will not easily transfer from device to device.
Samsung attaches the cards in samsung pay to the actual physical phone. Its a safety feature ("we don't store any of your card information on our servers, so you are not exposed to a hack" or something like that). When you factory restore your device, get a new one, etc, you have to re-add all of your cards. I just had to do a full Clear Data on my samsung pay because it wasn't working... and I lost my $25 promotional card ($20 new note 7 and $5 referral) I had to call samsung pay and have them submit a request to have the card added back to my account. I had to provide them with a bunch of numbers from my email confirmation that I got when I received the rewards.
Might just be easier to use up the value before you turn it in.... or else you will have to call to get it added back.
BTW... I was told it would take 2-3 days to add it back. It has been 2 and so far nothing.
Samsung attaches the cards in samsung pay to the actual physical phone. Its a safety feature ("we don't store any of your card information on our servers, so you are not exposed to a hack" or something like that). When you factory restore your device, get a new one, etc, you have to re-add all of your cards. I just had to do a full Clear Data on my samsung pay because it wasn't working... and I lost my $25 promotional card ($20 new note 7 and $5 referral) I had to call samsung pay and have them submit a request to have the card added back to my account. I had to provide them with a bunch of numbers from my email confirmation that I got when I received the rewards.
Might just be easier to use up the value before you turn it in.... or else you will have to call to get it added back.
BTW... I was told it would take 2-3 days to add it back. It has been 2 and so far nothing.