09-05-2016 05:31 PM
46 12
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  1. boufa's Avatar
    Try to use up any promotional cards that you received when you activated Samsung Pay!! They will not easily transfer from device to device.

    Samsung attaches the cards in samsung pay to the actual physical phone. Its a safety feature ("we don't store any of your card information on our servers, so you are not exposed to a hack" or something like that). When you factory restore your device, get a new one, etc, you have to re-add all of your cards. I just had to do a full Clear Data on my samsung pay because it wasn't working... and I lost my $25 promotional card ($20 new note 7 and $5 referral) I had to call samsung pay and have them submit a request to have the card added back to my account. I had to provide them with a bunch of numbers from my email confirmation that I got when I received the rewards.

    Might just be easier to use up the value before you turn it in.... or else you will have to call to get it added back.

    BTW... I was told it would take 2-3 days to add it back. It has been 2 and so far nothing.
    ajb1965, Tikal769, fishmd and 1 others like this.
    09-02-2016 08:34 PM
  2. TwitchyPuppy's Avatar
    Try to use up any promotional cards that you received when you activated Samsung Pay!! They will not easily transfer from device to device.

    Samsung attaches the cards in samsung pay to the actual physical phone. Its a safety feature ("we don't store any of your card information on our servers, so you are not exposed to a hack" or something like that). When you factory restore your device, get a new one, etc, you have to re-add all of your cards. I just had to do a full Clear Data on my samsung pay because it wasn't working... and I lost my $25 promotional card ($20 new note 7 and $5 referral) I had to call samsung pay and have them submit a request to have the card added back to my account. I had to provide them with a bunch of numbers from my email confirmation that I got when I received the rewards.

    Might just be easier to use up the value before you turn it in.... or else you will have to call to get it added back.

    BTW... I was told it would take 2-3 days to add it back. It has been 2 and so far nothing.
    Keep us posted!
    09-02-2016 08:45 PM
  3. anon(782252)'s Avatar
    Yeah, I called Samsung pay Monday night because I did FDR and lost my $20 card. Gave them the info they needed and was told 2-3 days, nothing yet.
    skatergirl likes this.
    09-02-2016 08:48 PM
  4. boufa's Avatar
    Yeah, I called Samsung pay Monday night because I did FDR and lost my $20 card. Gave them the info they needed and was told 2-3 days, nothing yet.
    Exactly. They are currently throwing money at samsung pay. Just added a dunkin donuts offer. I am going to stop using it until I get my new unit (Note 7.1). that way I can preserve my options. You never know maybe their systems will pick up the new Notes and give us $20 again when we use them.
    09-02-2016 09:05 PM
  5. skatergirl's Avatar
    I thought about this as well. My Samsung Pay app got corrupted somehow and I am waiting on my$20 to be replaced. It is getting close to 48 hours since I called. So with everyone turning in their phones it is going to be yet one more mess for Samsung.
    09-02-2016 09:34 PM
  6. cdd543's Avatar
    I'd say use it and then get promo on the new device.
    09-02-2016 09:41 PM
  7. crystinonfire's Avatar
    Try to use up any promotional cards that you received when you activated Samsung Pay!! They will not easily transfer from device to device.

    Samsung attaches the cards in samsung pay to the actual physical phone. Its a safety feature ("we don't store any of your card information on our servers, so you are not exposed to a hack" or something like that). When you factory restore your device, get a new one, etc, you have to re-add all of your cards. I just had to do a full Clear Data on my samsung pay because it wasn't working... and I lost my $25 promotional card ($20 new note 7 and $5 referral) I had to call samsung pay and have them submit a request to have the card added back to my account. I had to provide them with a bunch of numbers from my email confirmation that I got when I received the rewards.

    Might just be easier to use up the value before you turn it in.... or else you will have to call to get it added back.

    BTW... I was told it would take 2-3 days to add it back. It has been 2 and so far nothing.

    After I reset my phone, it took about 7 days from me calling samsung to them adding it back to my newly reset device. With all the drama going on, I'm guessing that moving forward things are going to take even longer.
    09-02-2016 10:01 PM
  8. crystinonfire's Avatar
    Exactly. They are currently throwing money at samsung pay. Just added a dunkin donuts offer. I am going to stop using it until I get my new unit (Note 7.1). that way I can preserve my options. You never know maybe their systems will pick up the new Notes and give us $20 again when we use them.
    If you use a different chase card it might, but I used the same card again on a newly reset device and i didn't get the $20 gift card again.
    09-02-2016 10:02 PM
  9. skatergirl's Avatar
    After I reset my phone, it took about 7 days from me calling samsung to them adding it back to my newly reset device. With all the drama going on, I'm guessing that moving forward things are going to take even longer.
    Yep.
    09-02-2016 10:03 PM
  10. ajb1965's Avatar
    Try to use up any promotional cards that you received when you activated Samsung Pay!! They will not easily transfer from device to device.

    Samsung attaches the cards in samsung pay to the actual physical phone. Its a safety feature ("we don't store any of your card information on our servers, so you are not exposed to a hack" or something like that). When you factory restore your device, get a new one, etc, you have to re-add all of your cards. I just had to do a full Clear Data on my samsung pay because it wasn't working... and I lost my $25 promotional card ($20 new note 7 and $5 referral) I had to call samsung pay and have them submit a request to have the card added back to my account. I had to provide them with a bunch of numbers from my email confirmation that I got when I received the rewards.

    Might just be easier to use up the value before you turn it in.... or else you will have to call to get it added back.

    BTW... I was told it would take 2-3 days to add it back. It has been 2 and so far nothing.
    Excellent point, thank you
    09-02-2016 11:01 PM
  11. james702283's Avatar
    I never even got my rewards card. I received the email after I made my first purchase saying the card would be added to my wallet and was just given a ref number. Nothing in the app. Emailed and Chatted with Samsung who were unable to help. Called Samsung Pay several times and have been unable to get anyone on the phone. One of the times I was on hold for over an hour.
    09-03-2016 02:02 AM
  12. keepnitreel's Avatar
    You never know maybe their systems will pick up the new Notes and give us $20 again when we use them.
    The $20 promo ended Aug 31, unless they extended the offer
    09-03-2016 04:17 AM
  13. doctordwaynewilliams's Avatar
    I used mine yesterday before I turned my phone in. I didn't want to lose it.
    pantlesspenguin likes this.
    09-03-2016 05:00 AM
  14. skatergirl's Avatar
    I never even got my rewards card. I received the email after I made my first purchase saying the card would be added to my wallet and was just given a ref number. Nothing in the app. Emailed and Chatted with Samsung who were unable to help. Called Samsung Pay several times and have been unable to get anyone on the phone. One of the times I was on hold for over an hour.
    There is a Samsung + app you could download and try using to contact Samsung. You might have better luck.
    09-03-2016 05:16 AM
  15. From A Buick 8's Avatar
    all of this is over $20 right?
    09-03-2016 06:48 AM
  16. flintlock's Avatar
    all of this is over $20 right?
    Sometimes it ain't the amount but the principal. I hate rebates, bogos etc. that are more nuisance than they're worth.
    09-03-2016 06:56 AM
  17. pantlesspenguin's Avatar
    all of this is over $20 right?
    The $20 Samsung card got me 2 boxes of fiber one bars, 2 bags of frozen fruit for smoothies, two bags of steamer veggies, and two large honeycrisp apples. It's food in my fridge I didn't have to pay for.
    09-03-2016 07:55 AM
  18. boufa's Avatar
    all of this is over $20 right?
    I personally dont throw money away. It is minimal effort, just patience and waiting.

    I work in a store and if i charged you $22 for a $2 item...most customers would come over the counter at me. It's still only $20.
    09-03-2016 11:17 AM
  19. dpham00's Avatar
    Good point. Might as well use it.

    Quick question... How does it work if you buy something over $20? Does it just take $20 off , then you pay with another source?
    09-03-2016 07:43 PM
  20. antman451's Avatar
    Good point. Might as well use it.

    Quick question... How does it work if you buy something over $20? Does it just take $20 off , then you pay with another source?
    Yup, that's how it worked for me. I had a $22 purchase or something. Gift card worked fine; paid the balance with cash.
    09-03-2016 07:46 PM
  21. Kelly Kearns's Avatar
    Sometimes you have to call Samsung Pay and get them to activate your new IMEI it there is am issue with a new phone.
    09-03-2016 07:47 PM
  22. skatergirl's Avatar
    I am now on my way to a $5 Dunkin Donuts card. When I reinstalled Samsung Pay, the Olive Garden/Red Robin deal was not there but the $5 Dunkin Donuts after three uses offer was there. I am still waiting on Samsung to refill the $20. It has been 72 hours now. I want to use both ( $20 prepaid card and the Dunkin) offers before the phone is turned in so I don't have to call Samsung Pay again. That department is quite slow.
    09-04-2016 10:01 AM
  23. klee0032's Avatar
    Ok I took my note 7 back yesterday for s7 Edge and set up Samsung pay again. I was highly upset my promo card wasn't there. That's 20 dollars I didn't use. I saw there is another promo going on where you get $10 for first time Samsung pay use. I went and bought a soda at the store and got the 10 notice. But to my surprise when my promo card was added there was 30 dollars on the card. Thanks Samsung.
    09-04-2016 11:25 AM
  24. dpham00's Avatar
    Probably a stupid question but what's the pin when using Samsung rewards?
    09-04-2016 12:07 PM
  25. Tabbiel1989's Avatar
    Probably a stupid question but what's the pin when using Samsung rewards?
    I was wondering the same thing. I have been unable to use my card.
    09-04-2016 12:09 PM
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