09-08-2016 11:13 AM
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  1. Almeuit's Avatar
    Nothing from me. Defects happen sometimes.. They just do. The key thing is how do they fix said defect and how easy do they make it on me?

    I signed up with T-Mobile and they'll tell me when a replacement is here. I'll then just go exchange and be good. To me this is simple and easy on me.
    Tabbiel1989 and Laura Knotek like this.
    09-04-2016 01:25 PM
  2. chriskwarren's Avatar
    I could see pricing come down, I think it's hurt their brand overall. I was talking to a friend who just went from iPhone to the GS7. She was in a panic thinking her phone was going to explode. I had to explain that it's not all Samsung phones, just the N7. The vast majority of consumers aren't as informed as us here on AC.

    Second, although I don't know how long it will take to replace the current phones, I'm guessing it's gonna be in the neighbourhood of 4 weeks before most replacements are in the hands of current owners. That means we are a month away from the back orders getting filled. I ordered a blue coral just before the recall and was quoted 3-4 weeks by my carrier. Now that means I most likely won't receive my back order for 8 weeks. I'm thinking it'll be at least 10 weeks before we see these in any supply at retail outlets.

    So Samsung has two problems, availability and perception. Can they charge full price for a phone that will be 2.5-3 months old by the time it's widely available? Second there will be the perception in the average person's mind that hey, there is Samsung's exploding phone. I think overall this will hurt them, not with Note fans but with the average consumer. I see big discounts coming before Christmas to clear out a lot of aging stock.
    This.

    The recall was all over the news here in Canada.

    I was at the dog park yesterday, took out my S7 flat and took a couple of pics. I was complimented on one of the pics I took, and that same person asked me if this was the phone that explodes.

    The brand as a whole has been hurt for a little while now I believe. I think the aftermarket value of our phones (all recent Samsung) might be hurt. It's not exactly a good selling point to have to include "does not explode" in your Kijiji or Craigslist ad.

    I don't think we will see brand-new units from carriers discounted right away; they will have a hard time meeting the backlogged demand and replacements as it is, but give it a couple of months and I see bloated inventories.

    My wife is due for an upgrade, and I have been chomping at the bit to grab a N7...this situation forces me to wait, and I am thinking that I will def wait until December to get one (and I'll avoid the aftermarket options on this phone like the plague).
    09-04-2016 01:35 PM
  3. Kelly Kearns's Avatar
    Also Samsung Mobile is a drop in the bucket of Samsung products.

    If Samsung Mobile closed today, it would be a bump in the road compared to everything else they have.
    09-04-2016 01:39 PM
  4. BustA Groove's Avatar
    They may end up adding on Samsung Protection Plus when they relaunch Note 7. Wishful thinking and probably depends on how sales trend.

    I'm honestly no more or less confident with Samsung than before I got the Note 7. I've been happy with the device so far and understand problems arise from time to time. This is my first Note and first Samsung smartphone. I was never particularly impressed with Samsung until the Note 7 came out. It seemed like a good overall package so I bought it. If they handle the replacements well I'll be happy. I don't see myself less likely to buy another Samsung phone again. Nor do I think I'd be more likely. When it comes to Android I'm fairly neutral OEM wise.

    Now, throwing in Samsung Protection Plus with one free replacement and I'd definitely be more likely to become a regular customer. However, I'm not expecting it or one of those demanding compensation. It'd be a show of good faith though.
    09-04-2016 01:59 PM
  5. chrisforpm's Avatar
    This.

    The recall was all over the news here in Canada.

    I was at the dog park yesterday, took out my S7 flat and took a couple of pics. I was complimented on one of the pics I took, and that same person asked me if this was the phone that explodes.

    The brand as a whole has been hurt for a little while now I believe. I think the aftermarket value of our phones (all recent Samsung) might be hurt. It's not exactly a good selling point to have to include "does not explode" in your Kijiji or Craigslist ad.

    I don't think we will see brand-new units from carriers discounted right away; they will have a hard time meeting the backlogged demand and replacements as it is, but give it a couple of months and I see bloated inventories.

    My wife is due for an upgrade, and I have been chomping at the bit to grab a N7...this situation forces me to wait, and I am thinking that I will def wait until December to get one (and I'll avoid the aftermarket options on this phone like the plague).
    It's the perception more than anything else. The media doesn't help when they post a stock picture of an S7 and then go on to say the Note 7 is the phone actually exploding. A lot of people are visual and they go, hey that's my phone. It's irresponsible of the media and they should be held to account.

    I noticed my phone moved from 74 to 65 on the Rogers reso system. It looks like people are cancelling their preorders due to this recall. I guess we will see if this hurts Samsung phone sales over all. I can see Apple, HTC, LG and Motorola all benefiting in the short term from this.
    09-04-2016 02:02 PM
  6. donm527's Avatar
    Haven't read the first 3 pages of replys... but to answer the title question...

    If they resolve the battery issue, and no more major issue or defects show up with v2.0... then people the own the phones should love it. It is arguably the best phone of the year.

    The big challenge is now getting as many phones in peoples hands ASAP. And a $900 phone that's been entirely recalled and seen on tv to explode is a tough image to overcome.

    They will have to be offering major deals! I want major price discounts (listening Samsung?! LOL.). I don't care and want bundles and BOGO with added lines. Undercut the iPhone 7 Plus price. Note 7 sales targets should be trashed anyways so save the reputation.

    CUT THE PRICE AND THEY WILL COME!
    09-04-2016 02:12 PM
  7. Bonjovigirl's Avatar
    Quote Originally Posted by DaleReeck#AC View Post
    No, it has nothing to do with pairing, its fine and the iPhone sends all its notifications, S Health data, etc. Its still beta and kind of raw, but 75 percent of it is there.

    The Gear S2 has its own menu options on the watch itself to do things like turn off various radios. The Numbersync and the NFC on/off were two options that were always in the Connections menu on the S2 - and they are gone now.

    I "lost" my ncf on my gear S2 and I did a soft reset and it came back.
    09-04-2016 03:40 PM
  8. Jean Sagarese's Avatar
    Nothing from me, I got my exchange S7 Edge and when my replacement Blue Note is ready I will go back in a heartbeat. I think they were proactive in the recall and did it right. Tomorrow I will go to a AT&T Store and have my watch paired to the S7 Edge so I am fully back in business and I should be good till I get my Blue Beauty back
    09-04-2016 04:10 PM
  9. bembol's Avatar
    I wouldn't mind if Samsung gave a $50 Samsung Store or Google Play gift card.

    Again, this is an inconvenient and it's part of business. If you go out to dinner and they get your order wrong you EXPECT something right?
    09-04-2016 04:56 PM
  10. dlgus's Avatar
    My Sammy confidence is higher than ever. Doing it right.
    I think Samsung stepped up and did the right thing. They have earned my respect.
    Almeuit and toenail_flicker like this.
    09-04-2016 05:00 PM
  11. Kelly Kearns's Avatar
    I wouldn't mind if Samsung gave a $50 Samsung Store or Google Play gift card.

    Again, this is an inconvenient and it's part of business. If you go out to dinner and they get your order wrong you EXPECT something right?
    Well no.. The only thing I expect if my order is wrong is them to correct it.
    toenail_flicker likes this.
    09-04-2016 05:14 PM
  12. Baby_Doc's Avatar
    I wouldn't mind if Samsung gave a $50 Samsung Store or Google Play gift card.

    Again, this is an inconvenient and it's part of business. If you go out to dinner and they get your order wrong you EXPECT something right?
    I agree that Samsung needs to do something out of courtesy to their customers who have been inconvenied by the recall. Setting up another new phone, while perhaps fun the first time, is a pain the second time and very time consuming, especially when smart switch doesn't work so well. I wouldn't expect a free donner, but would expect at least another discount on a Samsung accessory or perhaps a free screen protector, since people who have already bought one, loose theirs, when they turn in their phone.
    09-04-2016 06:07 PM
  13. jalan94's Avatar
    I thought I'd throw this out.

    Remember the recall GM did recently when it came to faulty ignition switches? When people found out that GM actually did know all about the issue for years but never recalled them until much later (when fatalities have already occurred), GM's public image was pretty much a goner at that point. Sure, some of GM's recent cars are appealing (I want that 'Vette Z06), but in the public eye, GM's public image has already been tarnished, far beyond what it would've been if they recalled them way earlier when they first knew about it.

    Will Samsung's image be shaken by this recall? Absolutely, but it could have been a lot worse had they not do what they have done. If Samsung just ignored it and had more Notes blow up out there, even causing some harm, Samsung would be hit with much more than just some doubt and a loss in market value.
    Yet GM's market share in 2016 is higher than 2015 or 2014. People have short memories. This will not phase Samsung.
    09-04-2016 06:11 PM
  14. Baby_Doc's Avatar
    Yet GM's market share in 2016 is higher than 2015 or 2014. People have short memories. This will not phase Samsung.
    This may be true that in the long run GM wasn't hurt, but in the short term they were. There is no doubt this recall will hurt N7 sales to some extent. However, by the time the N8 comes out, nobody will be talking about any of this.
    09-04-2016 06:19 PM
  15. sweetypie31's Avatar
    I havent lost confidence in Samsung. If anything I respect them a little more for trying to get this mess fixed quickly. It's inconvenient, but I understand why it was necessary.
    Kelly Kearns and Jona005 like this.
    09-04-2016 06:37 PM
  16. The Phone Company's Avatar
    Although I see many N7 lovers are loyal to Samsung, I see for many, the honeymoon is over. As gorgeous as their new bride is, people are beginning to become less tolerant and see her faults. What good is she if she has to be handled with kid gloves? What good is she, as sexy as she is, if she is a hot head and blows up with no provocation? What good is she if her good looks are so easily damaged even when you have done nothing to abuse her. Not only that, you now see she isn't the quickest girl around. She always lagged, but you overlooked that because she was so pretty. She is an expensive lady and you deserved much more.
    I think what is most concerning over all is that no one seemed to pick up on this comment and 'LOL''ed to their heart's content.
    09-04-2016 06:42 PM
  17. menist's Avatar
    Full blown recall is better than a free case from Apple for its antenna gate on the iPhone 4. The antenna gate problem is still there on the iPhone 4 and til this day was never fixed. Only with the 4S, a year later, it was slightly address. I respect Samsung for this quick recall and hope it works out for them in the long run.
    09-04-2016 06:46 PM
  18. Inevitable Flux's Avatar
    Other than Samsung providing a replacement Note 7, I've no further demands, requirements, needs, or entitlements.
    ajb1965 likes this.
    09-04-2016 07:32 PM
  19. BOSSY TEXAS CHICK's Avatar
    Here in Texas a 108 year old company named Blue Bell creameries did the first shutdown in its history in Spring 2015 after 3 ppl died and 10 were hospitalized due to a listeria outbreak linked to their product...Didn't follow the story 100%, but there wasn't a Blue Bunny ice cream product to be found once they ceased production & recalled over 8 million gallons of ice cream and sought to eliminate their contaminated facilities of the listeria bacteria. It took about 7 months, but they finally resumed production in a 5 phase operation and the company is back to about 50% production with future plans to be back to 100%...

    So there's hope, because ppl need their Note 7 much more than their Blue Bell... Especially since there's Haagen Dazs & Ben & Jerry's but there ain't no substitute for a Note 7 : )

    BTC
    toenail_flicker likes this.
    09-04-2016 07:33 PM
  20. Jude526's Avatar
    ? Gotta love autocorrect.
    Me too. Grrrrr
    toenail_flicker likes this.
    09-04-2016 07:46 PM
  21. D13H4RD2L1V3's Avatar
    This may be true that in the long run GM wasn't hurt, but in the short term they were. There is no doubt this recall will hurt N7 sales to some extent. However, by the time the N8 comes out, nobody will be talking about any of this.
    I wouldn't blame anyone if they're still weary of anything made by a company who was involved in a big recall.

    But some people do forgive and forget rather easily.

    Like in VW's scandal, some people did actually forgive and continued to support them, despite the mess they were in. I don't think Samsung is going to be shaken too badly to the point of having their image absolutely ruined to the point of no return, but the recall is absolutely going to hurt them, especially in the short-term, although the long-term effects may not be as bad, as they did start the recall pretty soon after cases propped up.
    09-04-2016 08:16 PM
  22. toenail_flicker's Avatar
    Me too. Grrrrr
    I get that. Happens all the time to me.
    09-04-2016 08:17 PM
  23. toenail_flicker's Avatar
    Here in Texas a 108 year old company named Blue Bell creameries did the first shutdown in its history in Spring 2015 after 3 ppl died and 10 were hospitalized due to a listeria outbreak linked to their product...Didn't follow the story 100%, but there wasn't a Blue Bunny ice cream product to be found once they ceased production & recalled over 8 million gallons of ice cream and sought to eliminate their contaminated facilities of the listeria bacteria. It took about 7 months, but they finally resumed production in a 5 phase operation and the company is back to about 50% production with future plans to be back to 100%...

    So there's hope, because ppl need their Note 7 much more than their Blue Bell... Especially since there's Haagen Dazs & Ben & Jerry's but there ain't no substitute for a Note 7 : )

    BTC
    I like bossy TX chicks. We have quite a few in my family.
    09-04-2016 08:18 PM
  24. sydneycooper1979's Avatar
    Here in Texas a 108 year old company named Blue Bell creameries did the first shutdown in its history in Spring 2015 after 3 ppl died and 10 were hospitalized due to a listeria outbreak linked to their product...Didn't follow the story 100%, but there wasn't a Blue Bunny ice cream product to be found once they ceased production & recalled over 8 million gallons of ice cream and sought to eliminate their contaminated facilities of the listeria bacteria. It took about 7 months, but they finally resumed production in a 5 phase operation and the company is back to about 50% production with future plans to be back to 100%...

    So there's hope, because ppl need their Note 7 much more than their Blue Bell... Especially since there's Haagen Dazs & Ben & Jerry's but there ain't no substitute for a Note 7 : )

    BTC
    I'm in TX too and the Blue Bell recall was a huge deal. And you couldn't get it anywhere. It was the right call, but phew. I love that ice cream.
    09-04-2016 08:23 PM
  25. Law2138's Avatar
    Sammy will be just fine. And so will we. And everyone who really wants a Note 7.

    Remember how Samsung is known for taking shots at Apple in marketing its phones? Even though it would be tacky and totally out of character, I think it would be funny to see Apple mention something about batteries with its iPhone 7.

    Anyways, Samsung is taking care of the issue and hopefully will have a successful re-launch of the Note 7. They've definitely taken their lumps this year in terms of IP68 on the S7 active and now this.

    I expect the 8 line of devices to be extremely refined. No water resistance issues, some type of metal back, and curved display only on the edge. Drop the curve from the Note 8 and make displays shatterproof. The designs look great, but having to slap a case on defeats the purpose. Consumers should only have to put a case on to minimize dings and chips.
    09-04-2016 08:32 PM
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