09-08-2016 11:13 AM
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  1. Kelly Kearns's Avatar
    There is no "rush" other than the normal annual cycle that they're aiming for. The Note 7 probably began its design/production cycle in mid to late 2015 and was no more rushed than any other particular device made on a deadline. Maybe the feeling is that phones ought to be made to release every two years, instead of annually?
    Exactly, but there is this "Rush to beat Apple" I keep hearing about.

    One Note a year.. SOP not a rush.
    toenail_flicker likes this.
    09-05-2016 09:59 AM
  2. D13H4RD2L1V3's Avatar
    I don't think they rushed the Note.

    In fact, the Note5 was the first time a Note wasn't announced at IFA, but slightly earlier. The Note7 almost has a full-year timeframe for planning, testing and manufacturing.

    Since it's based on the hardware of the S7 line and the general design of the Note5 and S7 line, most of the time spent is probably on testing prototypes and software development.

    If it's rushed, we'd have a Note every 6 months.
    Kelly Kearns likes this.
    09-05-2016 10:14 AM
  3. anon(782252)'s Avatar
    Samsung, according to Consumer Reports, failed in the US to go through the Consumer Product Safety Commission before issuing the recall. The Consumer Product Safety Commision, a government organization having nothing to do with Samsung or Consumer Reports,, would insure that any safety issues are fixed in replacements. These issues may go beyond the faulty battery, reported to the public.

    My confidence in Samsung and the N7 would be completely restored if this impartial government organization was overseeing the exchange. Furthermore, if warnings were necessary to immediately stop using the non exchanged phones, this commission would insure this happens.

    While Samsung deserves credit for owning up to producing some faulty phones and recalling all the N7's, I agree with Consumer Reports. Samsung needs to do more to insure customer saftey and confidence, by allowing the CPSC to supervise the recall and exchange for a safe phone.

    While most of us trust that Samsung could continue to do this exchange themselves, it would be reassuring to others that Samsung is allowing this independent oversight. Besides, that's the law in the U.S. that Samsung does it this way.
    The CPSC, just like any other government agency, can stick their nose into anything they want if they so choose. So far, they haven't. Maybe since our tax dollars pay for that commission, Americans should be upset with the government for not stepping in.
    Kelly Kearns likes this.
    09-05-2016 10:17 AM
  4. cardboard60's Avatar
    The CPSC, just like any other government agency, can stick their nose into anything they want if they so choose. So far, they haven't. Maybe since our tax dollars pay for that commission, Americans should be upset with the government for not stepping in.
    I'd rather the Government Keep their nose out of everything.
    The Government can't even manage their own people.
    And for them to step in and manage my Smartphone being made.
    No.
    I want LESS government in my life.
    Not more.
    09-05-2016 10:20 AM
  5. anon(782252)'s Avatar
    I'd rather the Government Keep their nose out of everything.
    The Government can't even manage their own people.
    And for them to step in and manage my Smartphone being made.
    No.
    I want LESS government in my life.
    Not more.
    The FCC certifies these devices so you aren't getting away from the government being involved in your cell phones.
    Kelly Kearns likes this.
    09-05-2016 10:22 AM
  6. cardboard60's Avatar
    The FCC certifies these devices so you aren't getting away from the government being involved in your cell phones.
    So with the Government involved in the phones.

    Look at how they have been involved in Government health insurance and tell me how good of a job they have done.

    I'd rather that Samsung be left alone to make their phones. And the government not to be involved in the voluntary recall.
    Just me.
    09-05-2016 10:26 AM
  7. anon(782252)'s Avatar
    So with the Government involved in the phones.

    Look at how they have been involved in Government health insurance and tell me how good of a job they have done.

    I'd rather that Samsung be left alone to make their phones. And the government not to be involved in the voluntary recall.
    Just me.
    I never claimed they did a good job nor claimed that everyone should want more government. But the reality is, that's the current state of this country.
    09-05-2016 10:28 AM
  8. Kelly Kearns's Avatar
    So with the Government involved in the phones.

    Look at how they have been involved in Government health insurance and tell me how good of a job they have done.

    I'd rather that Samsung be left alone to make their phones. And the government not to be involved in the voluntary recall.
    Just me.
    Well you can't compare one agency to another.

    There are pros and cons for the government being involved in a recall.

    Yes the government should be involved AFTER this exchange is finished.

    If the government is involved, it makes sales of the suspect ones illegal. No one gets scammed and stuck with a phone from eBay, Swappa, etc.
    09-05-2016 10:34 AM
  9. Aquila's Avatar
    Moderator Note: Let's move the politics nonsense to the politics section and talk about phones.
    09-05-2016 10:36 AM
  10. climb's Avatar
    Agreed
    09-05-2016 10:48 AM
  11. audri5's Avatar
    The number of people with battery issues, like a death toll immediately following an earthquake, only would be going up without a recall. Samsung is trying to limit the aftershock damage, by getting all of these phones back as soon as possible, to avoid even more bad publicity and potential personal liability law suits. To those who already own and love the N7 or other Samsung products, you could be right that they will remain loyal to Samsung. However, there is no question that for others, it has had a negative impact. For example, there have been many loyal Iphone users who jumped the Apple ship, for the first time to get a N7. While initially happy, many are going back to Apple, instead of exchanging their N7, because of quality and reliability concerns that they didn't have with Apple.
    Well how sad for them! Apple is a reliable product but boring as hell! And to proprietary. Samsung makes fabulous, reliable products too and this time when there was an issue they stepped up and recalled all the phones. Apple even did a recall a while back due to camera issues. Both are very good phones but I would hate to see someone return one of the greatest phones on the market to go back to a phone that is so dry it's unbelievable. But I think in an earlier post you said you never had a note 7 which might be why you don't understand what an outstanding phone it is and how far it truly surpasses Apple. (I'm coming from an Apple 6s+)
    09-05-2016 11:04 AM
  12. cardboard60's Avatar
    09-05-2016 11:09 AM
  13. D13H4RD2L1V3's Avatar
    Well how sad for them! Apple is a reliable product but boring as hell! And to proprietary. Samsung makes fabulous, reliable products too and this time when there was an issue they stepped up and recalled all the phones. Apple even did a recall a while back due to camera issues. Both are very good phones but I would hate to see someone return one of the greatest phones on the market to go back to a phone that is so dry it's unbelievable. But I think in an earlier post you said you never had a note 7 which might be why you don't understand what an outstanding phone it is and how far it truly surpasses Apple. (I'm coming from an Apple 6s+)
    Well, that comes down to personal preference.

    I don't mind if someone switches to iOS because chances are, they may prefer how iOS looks, feels and operates, which is totally fine.

    I personally have a Note and an iPad. I really think Android and iOS have kinda matured as of late when it comes to mobile operating systems and while they are different in philosophy, I really don't have an issue using either as they both have their own share of pros and cons.
    09-05-2016 11:12 AM
  14. Baby_Doc's Avatar
    And why would it take this to restore your confidence?

    This is a voluntary recall, this group is when people do not take care of consumers, like Toyota didn't. This is for when they have to be forced into a recall.

    Exactly what tells you that the government getting involved is going to help things? Samsung is doing the exchange quicker than our government could have done. Now when they exchange is done, then they can issue a recall to stop all sales by individuals.

    If you need the US government to restore your confidence in Samsung, then you won't restore your confidence. Samsung is going above and beyond the US government.
    According to Consumer Reports, not me, Samsung is required to report any recall to the CPSC that is potentially life threatening or could pose serious harm. This isn't voluntary reporting when danger to life or limb is involved. This is the law. While I failing to report this was an oversight on Samsung's part, they should now report this recall to show everyone, both Samsung supporters and naysayers, that they have nothing to hide.

    It will do little or nothing to slow the recall. But it will insure we are issued any necessary warnings while waiting for the replacement phones. So far, Samsung hasnt done that. Furthermore, the CPSC will insure the replacements are safe ones. More importantly, by being totally open and allowing oversight, Samsung will, perhaps, gain back some of the confidence lost in this fiasco by showing they are doing everything possible, including impartial outside ocersight, to fix a serious issue.
    09-05-2016 11:20 AM
  15. Kelly Kearns's Avatar
    According to Consumer Reports, not me, Samsung is required to report any recall to the CPSC that is potentially life threatening or could pose serious harm. This isn't voluntary reporting when danger to life or limb is involved. This is the law. While I failing to report this was an oversight on Samsung's part, they should now report this recall to show everyone, both Samsung supporters and naysayers, that they have nothing to hide.

    It will do little or nothing to slow the recall. But it will insure we are issued any necessary warnings while waiting for the replacement phones. So far, Samsung hasnt done that. Furthermore, the CPSC will insure the replacements are safe ones. More importantly, by being totally open and allowing oversight, Samsung will, perhaps, gain back some of the confidence lost in this fiasco by showing they are doing everything possible, including impartial outside ocersight, to fix a serious issue.
    It will do everything to slow the recall. Voluntary recalls aren't unusual, most companies just don't care enough to do them. They have to be forced by the government.

    The government isn't an impartial oversight at all. In fact impartial oversight comes from non-government agencies.

    What warning do you need? You take a chance every time you use your phone. We shouldn't need some agency telling us what to do, we should be able to figure that out.
    09-05-2016 11:24 AM
  16. 1213 1213's Avatar
    According to Consumer Reports, not me, Samsung is required to report any recall to the CPSC that is potentially life threatening or could pose serious harm. This isn't voluntary reporting when danger to life or limb is involved. This is the law. While I failing to report this was an oversight on Samsung's part, they should now report this recall to show everyone, both Samsung supporters and naysayers, that they have nothing to hide.

    It will do little or nothing to slow the recall. But it will insure we are issued any necessary warnings while waiting for the replacement phones. So far, Samsung hasnt done that. Furthermore, the CPSC will insure the replacements are safe ones. More importantly, by being totally open and allowing oversight, Samsung will, perhaps, gain back some of the confidence lost in this fiasco by showing they are doing everything possible, including impartial outside ocersight, to fix a serious issue.
    It wouldn't seem like they're allowing oversight though. It would seem like oversight is being imposed on them and they can't take responsibility. It may make you feel better, but I'm fairly confident that it would lower Samsung's standing. And it would make it slower, as then this independent body would have to take steps to ensure certain things before it could go on sale, which would take an indeterminate amount of time.
    09-05-2016 11:39 AM
  17. Baby_Doc's Avatar
    Well how sad for them! Apple is a reliable product but boring as hell! And to proprietary. Samsung makes fabulous, reliable products too and this time when there was an issue they stepped up and recalled all the phones. Apple even did a recall a while back due to camera issues. Both are very good phones but I would hate to see someone return one of the greatest phones on the market to go back to a phone that is so dry it's unbelievable. But I think in an earlier post you said you never had a note 7 which might be why you don't understand what an outstanding phone it is and how far it truly surpasses Apple. (I'm coming from an Apple 6s+)
    You are right that I don't have a N7, but I do own and have loved a N3. Its time for an upgrade and had been looking forward to owning the N7, after having spent a lot of time with one. I didn't get my N3 until January, nearly 5 months after it was released. I always wait for early production problems to become ironed out. I have never owned a Iphone, nor do I want to.
    I do understand what a great phone the N7 is and hope issues are fixed enough that I will buy one soon. Frankly, I am less concerned regarding this battery problem, which will be fixed, than I am with fragile edge screen and glass body, that may not get fixed until the N8. (Hopefully, Samsung will learn something from Apple who did away with the glass backs on their top phones. I can only hope Samsung does the same next year)
    09-05-2016 11:42 AM
  18. jimd1050's Avatar
    It's funny... Samsung still has my support - I sit here with a Note 7, awaiting the replacement Note 7s, just being very careful when I charge it. I have no animosity or lack of faith in Samsung even though the issue affected 70% of 2.5 million phones - chit happens, especially when you've trusted someone else you obviously shouldn't have! I also, have no problems with any of the complaints that I see folks complaining about on this forum. I don't believe in the "beauty" of the phone, first of all - I always buy a rugged, ugly, heavy duty case for my phones to protect them! The rear glass is now a non-issue. I put a Bodyguardz Contour HD screen protector on it at the store also - now the front glass is a non-issue. I LOVE MY NOTE 7... now, just please don't burn up on me before I get you replaced? ;-)
    09-05-2016 11:52 AM
  19. Kelly Kearns's Avatar
    You are right that I don't have a N7, but I do own and have loved a N3. Its time for an upgrade and had been looking forward to owning the N7, after having spent a lot of time with one. I didn't get my N3 until January, nearly 5 months after it was released. I always wait for early production problems to become ironed out. I have never owned a Iphone, nor do I want to.
    I do understand what a great phone the N7 is and hope issues are fixed enough that I will buy one soon. Frankly, I am less concerned regarding this battery problem, which will be fixed, than I am with fragile edge screen and glass body, that may not get fixed until the N8. (Hopefully, Samsung will learn something from Apple who did away with the glass backs on their top phones. I can only hope Samsung does the same next year)
    No glass backs have zero to do with this.

    People screamed premium, they got premium. The only problem with glass backs for me is fingerprints but those show up on a lot.
    09-05-2016 12:07 PM
  20. FutureMech's Avatar
    That and many people report lag issues, is gonna be the the final nail in the coffin of the Note 7.

    It probably gonna sell good amount of units when it's back, but this time it will face the LG V20 and iPhone 7 directly, plus customers will be scared to buy Note 7 or any samsung product, even if they assured it was fixed.

    What it can also do, and probably will, it can boost S7 Edge sales even more, since many prefer this phone over N7 or see it as it's main rival, at least until iPhone 7 will come out.
    chrisforpm likes this.
    09-05-2016 12:11 PM
  21. cardboard60's Avatar
    Wasn't the plastic backs to cheap looking.
    We lost the SD cards. IR blaster and the removable battery.

    Seems people got what they was complaining for.
    And Samsung has said they will not go back to replaceable batteries again.
    09-05-2016 12:13 PM
  22. Baby_Doc's Avatar
    If you hate Samsung so much why are you on this forum? I'm done with this thread since you're just trying to stir up crap. Read the comments! The majority of them aren't buying the crap you're selling but their going to keep their N7. Go troll somewhere else! I can't stand it when people try to kick someone (or a company, brand) when they're down.
    I am sorry you feel that way. There probably isn't anything I can say to change your feelings, other than to tell you I am a loyal Samsung customer. Thats why I am on this forum. I own a N3 and a Note Tablet (2014 edition). I love them both, but is time for an upgrade, now that there are no security updates for my phone. While I have yet to buy a N7, I am seriously considering it. I am pretty sure I would be as happy with the N7, as you are, but I do have concerns, foremost about its durability, particularly with reports of easily damaged glass, something I don't worry about now with the N3.

    Unless I am mistaken, the N7 forum is for anybody who is considering an N7, which I am. It isn't just a love-in for those who already bought theirs. The reports here do show that there ARE more people that are happy with their purchase than aren't. However, at this point in the model year, there are probably more people on this forum who don't own the N7 than do. The phone has only been out a couple of weeks, you know. Not everyone is willing to jump on the band wagon the minute a new model comes out. (I didn't buy my N3 until mid year, waiting for all its initial problems were ironed out. I'll probably do the same, when I get the N7 later this year.)

    Finally, I am not trying to kick Samsung when they are obviously down. I wouldn't be asking for suggestions how to restore confidence in Samsung, if I really didn't care. For you to deny that Samsung doesn't have a problem on their hands where you are concerned is certainly true. You have had no problems with your phone and still love it. Yet others, who have been waiting to buy one, especially after this battery issue, may need more time before they will take the plunge to buy one. While Samsung need not do anything to restore your confidence, others not yet owning the phone, may not feel the same.
    09-05-2016 12:38 PM
  23. Kelly Kearns's Avatar
    The glass issue is the raised screen and exposed corner. Many more than have broken the screen, haven't and don't post about it.
    toenail_flicker likes this.
    09-05-2016 12:47 PM
  24. ThrottleJohnny's Avatar
    It really comes down to seeing how quickly and efficiently Samsung is able to collect and replace the phones. That's the bottom line. The better this is handled, the quicker they can put this behind them and move on to the S8.

    Non Samsung fans try to deny it, but at this point Samsung has just as loyal a fan base as Apple. Not as large in numbers, but loyal non the less.

    It's about moving forward quickly, not staying mired in it.
    09-05-2016 01:02 PM
  25. toenail_flicker's Avatar
    I never complained about the plastic back because I don't see it and it doesn't dent. I have two Notes with plastic backs and removable batteries. Love both. Love my N7 too. If it came with a plastic back I would be happier. I have to pay even more for insurance now just to have that extra bit of protection. Because this is my business phone it's a deduction, but rather not have to pay for it to begin with.
    09-05-2016 01:09 PM
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