If you own and love your N7, Samsung will probably need to do nothing to keep your loyalty, except to handle the recall and exchange smoothly.
But if you are experiencing lagging issues with your phone, or have been concerned how easily your expensive phone's screen scratches, perhaps Samsung will need to do more.
Finally, if you have yet to purchase the N7, what could Samsung do to encourage you to buy it, given the less than consistent favorable user experience with this phone and possible quality control issues?
For example, do you expect a "fire sale" (pun intended) once new N7's become available again?
Will Samsung hold firm on pricing but continue to give bonus accessories or substantial discounts on them?
Will they need to offer extended warranties?
What else should Samsung do to limit the damage to the N7's reputation as the best phone available? To many, especially those who have yet to buy the N7, that reputation could be in question.
But if you are experiencing lagging issues with your phone, or have been concerned how easily your expensive phone's screen scratches, perhaps Samsung will need to do more.
Finally, if you have yet to purchase the N7, what could Samsung do to encourage you to buy it, given the less than consistent favorable user experience with this phone and possible quality control issues?
For example, do you expect a "fire sale" (pun intended) once new N7's become available again?
Will Samsung hold firm on pricing but continue to give bonus accessories or substantial discounts on them?
Will they need to offer extended warranties?
What else should Samsung do to limit the damage to the N7's reputation as the best phone available? To many, especially those who have yet to buy the N7, that reputation could be in question.
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