09-07-2016 02:39 PM
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  1. Wbrian's Avatar
    My wife got a text from AT&T 2 nights ago about it...
    09-04-2016 12:10 PM
  2. French's Avatar
    Nothing here and I'm with Verizon.
    09-04-2016 12:16 PM
  3. NotAnAppleGuy's Avatar
    Got a text from Sprint yesterday. Still not returning it.
    09-04-2016 12:20 PM
  4. Jude526's Avatar
    Even though exchange phones have not yet been received by the carries, the recall has been officially announced by Samsung and I have not received one email from Verizon addressing the situation. Has anyone heard from a carrier yet?
    I talked to customer care and a corporate store. Can swap or wait for replacement. Said to check back when receiving. Desert Ridge Mgr said won't charge me restocking fee if not received with u need 30 days. I only want to swap for note7. I had played with S7 and the edge. Did not like

    Posted via the Android Central App
    skatergirl likes this.
    09-04-2016 12:23 PM
  5. Almeuit's Avatar
    Yes T-Mobile sent me an email with options. Has anyone received an email from the carrier about the recall?-1473010031332.jpg
    jamesrick80, skatergirl and akin_t like this.
    09-04-2016 12:27 PM
  6. Jude526's Avatar
    I think Verizon would like to not participate, lol.

    Verizon chat also told me it would take back phones "damaged within reason" .... so don't rock those phones to hard or you might have to send the phone directly to Samsung.
    The replacement will take place at store level. Not with customer care. Will be easy and they handle returning to Samsung. Phones not being sent out via mail

    Posted via the Android Central App
    09-04-2016 12:43 PM
  7. cardboard60's Avatar
    Yesterday afternoon. At&t texted me.

    AT&T Free Msg: Samsung has announced that current Galaxy Note7 devices may have a potential battery issue and are investigating the issue for potential safety concerns. Please return your device and any Note7 accessories for an exchange as soon as possible. You can get more details at https://www.att.com/esupport/article...less/KM1122948
    09-04-2016 12:53 PM
  8. Teamjones's Avatar
    It's funny how certain carriers are going against what Samsung it putting out to the public. Samsung is saying with one option, "yea, exchange it when the new stock comes in". But the carrier's are saying either exchange it in 30 days or oh well or exchange it for something else and thats all ya get.
    SHADY!
    09-04-2016 01:06 PM
  9. skatergirl's Avatar
    Even though exchange phones have not yet been received by the carries, the recall has been officially announced by Samsung and I have not received one email from Verizon addressing the situation. Has anyone heard from a carrier yet?
    It's funny how certain carriers are going against what Samsung it putting out to the public. Samsung is saying with one option, "yea, exchange it when the new stock comes in". But the carrier's are saying either exchange it in 30 days or oh well or exchange it for something else and thats all ya get.
    SHADY!
    I am thinking that Verizon will continue to waive the restocking fee if it is out of Note 7s on the 30th.
    09-04-2016 01:46 PM
  10. Oj467's Avatar
    Just received a txt message from VZW now. Said to return it "to the store you purchased it from" for an exchange or replacement.
    09-04-2016 01:59 PM
  11. Jewels81's Avatar
    Just received a txt message from VZW now.
    Same
    09-04-2016 02:00 PM
  12. skatergirl's Avatar
    I am messaging Verizon about doing the exchange through customer service on the phone. I will let you know what the rep says.
    09-04-2016 02:24 PM
  13. felloffthetruck's Avatar
    I would rather Verizon ship me a new one. I hate those counter monkeys opening and screwing with my phone.
    09-04-2016 02:31 PM
  14. akin_t's Avatar
    Got an email from T-Mobile.
    Same. Just going to return the phone. I'm sure I'll be back but I'll just wait it out.
    09-04-2016 02:32 PM
  15. skatergirl's Avatar
    This of course is not what I want to hear from Verizon. That said, I am not going to start fighting with Verizon now. I imagine I will surely get what I want from Verizon ... as I usually do. I want a coral blue Note and that is what I expect to get, and I want to wait until the big rush calms down.

    <<<Janet, of course. We want this return process to be as easy as possible. Since you ordered your device online, you can ship that device back to us via FedEx. Do you still have the packaging and free FedEx shipping label that came with your phone? If so, you can ship it back to us with that label or print a free one from My Verizon: http://vz.to/1nvKlnG

    In regards to replacing your device with a specific color, if that color isn't available, you have the option to choose a different device that is available. At this time, we have not been advised if there will be an extension beyond 09/30/2016. Right now, you have up until 09/30/2016 to retuen your device.>>
    09-04-2016 02:44 PM
  16. akin_t's Avatar
    Wait so Verizon isn't allowing it's customers to get a refund?

    Lol, I seriously hate doing any hardware transactions with US carriers.

    I'm just going to wait till the Note 7 is unlocked. No way is it holding its value after this debacle.
    09-04-2016 02:44 PM
  17. Preach2k's Avatar
    I received an Text Message from Verizon today.

    FREE VZW MSG: On September 2, 2016, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device's battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee. If you wish to return or exchange the device, please visit the store you purchased it from. When you return your Samsung Galaxy Note 7 and buy another smartphone you will get up to $25 off any accessory. Learn more at https://news.samsung.com/global/stat...n-galaxy-note7.
    09-04-2016 02:47 PM
  18. PhabPhan's Avatar
    Just got Verizon text.
    09-04-2016 02:50 PM
  19. skatergirl's Avatar
    Wait so Verizon isn't allowing it's customers to get a refund?

    Lol, I seriously hate doing any hardware transactions with US carriers.

    I'm just going to wait till the Note 7 is unlocked. No way is it holding its value after this debacle.
    I think you can get a refund.
    09-04-2016 02:54 PM
  20. French's Avatar
    I also just got the Verizon text. I'll probably wait til week after next to exchange. Now if Samsung would please process my "gift" memory card I'd be a happy camper.
    Teamjones likes this.
    09-04-2016 03:05 PM
  21. TTQ225's Avatar
    No notification from Rogers. I contacted them and they had no idea when I can walk in their store and exchange the phone on the spot. They offered me to come over, give them my phone to send out while I get a loaner. Another option he proposed was to return my phone for a full refund. No way I am doing this. I will wait until a new improved batch is available at Rogers stores. I contacted Samsung and got the same answer - we don't know when.
    09-04-2016 03:51 PM
  22. totaled's Avatar
    Just got a text from VZW

    Has anyone received an email from the carrier about the recall?-screen-shot-2016-09-04-4.51.00-pm.png
    09-04-2016 03:53 PM
  23. Jean Sagarese's Avatar
    Text from AT&T Friday, exchanged for S7 Edge and can't wait to get my new Note 7 whenever they come in
    Jona005 likes this.
    09-04-2016 04:35 PM
  24. jacques200's Avatar
    I received a text from Verizon today.
    09-04-2016 04:37 PM
  25. Preach2k's Avatar
    The New Note 7's should start to come out next week. I will give mine in when they arrive. The only phone that I will replace My Note 7 with is another Note 7!
    Connert and Issemann like this.
    09-04-2016 04:42 PM
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