09-22-2016 10:09 PM
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  1. kimbiles's Avatar
    I just chatted online with a VZW rep...and not that I believe this, but he told me that the Note 7's wouldn't available in VZW corporate stores until September 30th for replacements.

    So, I said - "but we only have until September 30th to exchange without having to pay the restock fee, right?" and he said yes. So, I said "Do you mean to tell me that the new phones won't be in until 9/30 and we only have until 9/30 to exchange, meaning that EVERY one of us with an older Note 7 are supposed to rush into the VZW store ON September 30th to swap?" His answer was that I could exchange for something else in the meantime and then come after 9/30 to exchange for the new Note 7.

    Again, I don't believe it. That's ludicrous.
    09-07-2016 10:12 AM
  2. geraldem's Avatar
    I just chatted online with a VZW rep...and not that I believe this, but he told me that the Note 7's wouldn't available in VZW corporate stores until September 30th for replacements.

    So, I said - "but we only have until September 30th to exchange without having to pay the restock fee, right?" and he said yes. So, I said "Do you mean to tell me that the new phones won't be in until 9/30 and we only have until 9/30 to exchange, meaning that EVERY one of us with an older Note 7 are supposed to rush into the VZW store ON September 30th to swap?" His answer was that I could exchange for something else in the meantime and then come after 9/30 to exchange for the new Note 7.

    Again, I don't believe it. That's ludicrous.
    Well at least you have that option. I bought mine at Best Buy. They are telling me to hold on to it and keep using if I want a replacement. They will not offer a temp solution until they come in.
    09-07-2016 10:15 AM
  3. True_RL's Avatar
    I have it direct from a Samsung representative that they will be made available next week for purchase and if you had a pre order or back order that you get first dibs and also if you have a defective one you can replace it with a new tested safe Note 7 I can upload my conversation with the Samsung rep if anyone needs further proof!
    I think it's always a good idea to have some kind of proof. Please share.
    09-07-2016 10:27 AM
  4. keepnitreel's Avatar
    I just chatted online with a VZW rep...and not that I believe this, but he told me that the Note 7's wouldn't available in VZW corporate stores until September 30th for replacements.

    So, I said - "but we only have until September 30th to exchange without having to pay the restock fee, right?" and he said yes. So, I said "Do you mean to tell me that the new phones won't be in until 9/30 and we only have until 9/30 to exchange, meaning that EVERY one of us with an older Note 7 are supposed to rush into the VZW store ON September 30th to swap?" His answer was that I could exchange for something else in the meantime and then come after 9/30 to exchange for the new Note 7.

    Again, I don't believe it. That's ludicrous.
    That is ludicrous just like you said...
    Samsung has already stated that the folks who already own the N7 will get there phones exchanged before the N7 is released for sale to the public again... Replacements for current owners will available before the 30th.... Verizon will start selling to the regular public on the 30th...
    09-07-2016 10:30 AM
  5. The Phone Company's Avatar
    Well I have just cancelled my pre-order with Carphone Warehouse (O2 UK) as they told me on the phone the definite date of October 21st and that syncs up with what they list on their site.

    Am still going to get the Note 7, my 24 month Note 4 contract is fully honored in November. I cancelled as it was the only way to get my Early Cancellation fee refunded
    09-07-2016 10:50 AM
  6. Barbara H's Avatar
    I hope you are right. I was just up at the Verizon store and was told that the new N7s would not be in until October. Since Verizon customers only have until the end of September to return their phones, that means I will have to return my N7 and wait in line just like anyone else to get the new N7. There was no mention of giving N7 owners priority. I was also told that I could not get another phone in the meantime. As I was informed, you can only return one phone and even though the customer service representative agreed with me that this was not a return but a recall, Verizon will not provide a phone until the new N7s are in. As I was told, if you choose another phone, you've bought it. Only one return is allowed and Verizon is considering this recall a return.
    09-07-2016 10:59 AM
  7. Blazeeofglory's Avatar
    Does anybody know if we have to bring back the note 7 box/charger/adapters or just the phone when we exchange? Will we be getting brand new, in the box phones?
    Cappaccinodagreat likes this.
    09-07-2016 12:25 PM
  8. The Phone Company's Avatar
    Someone on xda says they are getting a replacement in the UK on the 12th! Delivered!
    09-07-2016 12:28 PM
  9. Angie Wort's Avatar
    I left Apple when I got my S5 because they tried to sell me a refurbished phone when all my iphone needed was to clean out the charging port. I have the note 7 and love it. I have not been using quick charge overnight, but just the time it needs which is 1.5 hours and it has never heated up on me. I am waiting for the replacement because if you turn the phone back in to AT&T then you aren't going to be able to take the S7 or another phone until the Note 7 is available again. You will be stuck with whatever you replace it with. AT&T made it sound like you get get and S7 and when the Note 7 is back on the market then you could get it, but when I asked for it in writing it's not available. However, you sign another contract on whatever replacement phone you get. NOPE I'M waiting. I was told my Samsung the end of this week the replacements will start being available. I imagine that is when they will be shipped.
    09-07-2016 12:50 PM
  10. amyf27's Avatar
    Tmobile may get theirs as early as next week. I think you have You Check with your carriers. I would think within 1 to 2 weeks. I'm a little concerned about them being able to resolve the issue for certain in this short of a timeframe. Hopefully they really test those new batteries
    09-07-2016 01:00 PM
  11. calicocat2010's Avatar
    I'm worried about the promotion. The deadline is Sept 18th. I want to return this 6s Plus and get my Note7 again and want to take advantage of the free 256 GB card.
    09-07-2016 01:26 PM
  12. Barbara H's Avatar
    Only those who bought their phones through Samsung (their website) will be getting theirs exchanged first. They will be getting their phones sent directly to them from Samsung. Those of us who bought our phones through our carriers have to return them to the carrier and then wait until the carrier gets them restocked in their stores. The carriers are not saving the new phones for those of us who preordered our phones.
    09-07-2016 06:31 PM
  13. zmann's Avatar
    Bought mine at sprint store. They told me come in Friday and swap. It's all good.
    09-07-2016 07:25 PM
  14. soldier45's Avatar
    Still a far better choice recall and all than the Iphone 7.
    09-07-2016 08:43 PM
  15. Blues Fan's Avatar
    Still a far better choice recall and all than the Iphone 7.
    What is wrong with Iphone 7?
    09-07-2016 10:02 PM
  16. jsgiv's Avatar
    I left Apple when I got my S5 because they tried to sell me a refurbished phone when all my iphone needed was to clean out the charging port. I have the note 7 and love it. I have not been using quick charge overnight, but just the time it needs which is 1.5 hours and it has never heated up on me. I am waiting for the replacement because if you turn the phone back in to AT&T then you aren't going to be able to take the S7 or another phone until the Note 7 is available again. You will be stuck with whatever you replace it with. AT&T made it sound like you get get and S7 and when the Note 7 is back on the market then you could get it, but when I asked for it in writing it's not available. However, you sign another contract on whatever replacement phone you get. NOPE I'M waiting. I was told my Samsung the end of this week the replacements will start being available. I imagine that is when they will be shipped.
    It's on their site.. not sure what else you need in writing??

    https://www.att.com/esupport/article...less/KM1122948

    "Customers will also be able to exchange that interim device for a new Note7 in the future. That process will be shared as soon as it is available."
    09-07-2016 10:23 PM
  17. r3al17y's Avatar
    General Info
    Chat start time Sep 5, 2016 6:19:50 PM EST
    Chat end time Sep 5, 2016 6:40:30 PM EST
    Duration (actual chatting time) 00:20:40
    Operator Dinesh N
    Chat Transcript
    info: Please wait for a Samsung Agent to respond.
    info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
    info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
    info: You are now chatting with 'Dinesh N'. The reference number for this chat is 4325720267. There will be a brief survey at the end of our chat to share feedback on my performance today.
    Dinesh N: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?
    James Hardy: I wanna know when the note 7 will be available again im highly upset i had a pre order set to ship on 9/7 now im hearing i wont be getting my phone
    Dinesh N: Hi, James.
    Dinesh N: I see that you are referring to the note 7 exchange.
    James Hardy: i dont even have the note 7 yet i upgraded thru verizon and was told the coral blue was on back order and that it would be shipped out on 9/7/16
    James Hardy: then 2 days later i see there is this not so voluntary recall
    Dinesh N: Yes, as there are reports of issues with the Note7 battery, the phone are being exchanged.
    James Hardy: and i contact verizon and am told i wouldnt be able to get my phone
    James Hardy: but there is no phone comparable to the note 7 no other phone has the spen or iris scanner
    Dinesh N: We have launched a U.S.Voluntary Product Exchange Program for Note7 owners in which we are offering Note7 owners the opportunity to exchange your Note7 for a Galaxy S7, a Galaxy S7edge or a new Note7.
    James Hardy: ok well i had the preorder i want the note 7
    Dinesh N: You can contact the place of purchase or carrier with order number for the phone.
    James Hardy: i have they told me i have to choose a diff phone
    Dinesh N: No, as the note 7 phone are being replaced, they are not available presently, you can reach out to them next week, they will be available to carriers from next week.
    James Hardy: i heard 2 months
    Dinesh N: No, I'm sorry for miscommunication.
    Dinesh N: The new note 7 will be available from next week.
    James Hardy: are you 100 percent positive on this
    Dinesh N: Yes, I'm positive, that we in Samsung have authorized to exchange.
    Dinesh N: Your satisfaction is our topmost priority. Please let me know if I can provide any other additional support.
    James Hardy: im calling verizon right now
    James Hardy: i wanna verify with them
    Dinesh N: Okay, James. we will update with all the carrier as soon as possible as there is a exchange going on now.
    James Hardy: ok ty bye
    09-07-2016 11:17 PM
  18. andrew_ackley's Avatar
    Any estimations on how long till the N7 is released again?

    Do you think it will be realeased different dates throughout different regions?
    Most of the phones out in the wild I would guess are the preorders. The carriers should just send us a new one and tell us to send the old one back. Clogging up the stores is just gonna make for grumpy sales people. Id say 1st to 2nd week of October for sure. Recalls take a lot of time.
    amyf27 likes this.
    09-08-2016 06:59 AM
  19. spasell's Avatar
    According to our Verizon rep (for our company) they will have them in their hands Friday of this week. I was told that I would have my replacement by Wednesday of next week possibly as late as Friday of next week.

    As it pertains to general sales? Not sure. But I did read the press release where Samsung did say they intend on taking care of all their current customers first. Smart move.
    09-08-2016 07:19 AM
  20. Brett Whitling's Avatar
    I'm getting anxious because last Wednesday I paid off my iPhone 6 so I could upgrade to the Note 7. On Thursday I went to get the phone and it was out of stock. On Friday, they did the recall.

    If I wait too long to sell my iPhone, it's going to be worth bumkins because the market will be flooded with iPhone 6 and 6s sales. I really hope Verizon doesn't pull crap and wait till the 30th. Fingers crossed it's tomorrow!
    09-08-2016 07:33 AM
  21. trucksmoveamerica#AC's Avatar
    Watch the video. I think right now it is more important to exchange the old note 7 phones out for new ones. Samsung has already said that the recall will be done first before selling to new customers. They have to get these phones off the street fast. I know it sucks to wait longer but put yourself in that guys place, his Jeep burned up, could have been the house, would you want Samsung selling to new customers first and let you hold onto a dangerous device?. Kudos to Samsung for taking a financial hit for safety, for not forcing everyone to send their notes in to be fixed. And I will tell you, it's worth the wait to get the note 7, you will be happy with it.

    http://www.fox10phoenix.com/news/us-...03370813-story

    I am considering putting my note 5 back online and just use that will I can replace it with the new note 7.
    amyf27 likes this.
    09-08-2016 01:44 PM
  22. Blues Fan's Avatar
    Watch the video. I think right now it is more important to exchange the old note 7 phones out for new ones. Samsung has already said that the recall will be done first before selling to new customers. They have to get these phones off the street fast. I know it sucks to wait longer but put yourself in that guys place, his Jeep burned up, could have been the house, would you want Samsung selling to new customers first and let you hold onto a dangerous device?. Kudos to Samsung for taking a financial hit for safety, for not forcing everyone to send their notes in to be fixed. And I will tell you, it's worth the wait to get the note 7, you will be happy with it.

    St. Pete family says Jeep totaled by exploding Note 7 - Story | KSAZ

    I am considering putting my note 5 back online and just use that will I can replace it with the new note 7.
    I'm using my S7 right now to play it safe. The small screen sucks!! I might pre order the Iphone 7 plus tonight and go return the Note tomorrow for a refund. I really want to stick with the Note though but I just worry these new ones might have an issue too being rushed out so fast and then stuck with a POS for another year unless I want to drain the bank.
    09-08-2016 01:50 PM
  23. andrewg13's Avatar
    Watch the video. I think right now it is more important to exchange the old note 7 phones out for new ones. Samsung has already said that the recall will be done first before selling to new customers. They have to get these phones off the street fast. I know it sucks to wait longer but put yourself in that guys place, his Jeep burned up, could have been the house, would you want Samsung selling to new customers first and let you hold onto a dangerous device?. Kudos to Samsung for taking a financial hit for safety, for not forcing everyone to send their notes in to be fixed. And I will tell you, it's worth the wait to get the note 7, you will be happy with it.

    St. Pete family says Jeep totaled by exploding Note 7 - Story | KSAZ

    I am considering putting my note 5 back online and just use that will I can replace it with the new note 7.
    Suspecded house fire due to the N7 has already happened.
    Recalled Samsung Note 7 possible cause of Horry County house fir - WMBFNews.com, Myrtle Beach/Florence SC, Weather
    09-08-2016 01:55 PM
  24. debdroid1a's Avatar
    Most of the phones out in the wild I would guess are the preorders. The carriers should just send us a new one and tell us to send the old one back. Clogging up the stores is just gonna make for grumpy sales people. Id say 1st to 2nd week of October for sure. Recalls take a lot of time.
    I don't think carriers are going to not sell phones. I wonder if carriers will think people aren't going to exchange and will sell phones?
    09-08-2016 03:06 PM
  25. jamesrick80's Avatar
    Samsung should not sell the phone to anyone until everyone who needs a replacement note 7 has their replacement devices in hand...
    amyf27 likes this.
    09-08-2016 03:18 PM
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