Originally Posted by
Baby_Doc I agree with Consumer Reports that the Consumer Product Safety Commission should be consulted and given more details to determine, beyond a recall, if any other warnings need to be issued.
In the extreme, should owners be warned to stop using their phones immediately? Or should they be just cautioned about avoiding quick charging or unattended charging?
Only impartial safety experts with all of the facts, some of which Samsung may be withholding from the public, can issue necessary warnings, in addition to halting sales immediately and offering a speedy exchange. Furthermore, the Consumer Product Safety Commision will insure that the replacements are safe and the faults are corrected.
That's a double edge sword. It becomes a huge political deal once they get involved. Samsung wants to do the right thing, but they also want to protect their asset. Once this gets in the hands of a third party, they lose control of the narrative, and it will take years to repair the damage once it's lost.
If this can be handled internally and smoothly without bombast and fear mongering, it's easier to move forward.