09-08-2016 11:12 AM
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  1. Blues Fan's Avatar
    Yes, I'm sick of it. My Note7 arrived the same day Samsung announced halting shipments (Aug 31) and then 2 days later, it was recalled. This was after I kept making comments about how long mine was taking to get here despite my pre-order. You'd think I'd be steaming mad, but on the contrary I'm pleased that Samsung acted quickly. Meanwhile some of us are ready to go to Ridgefield Park, NJ to burn the building down.

    The fact that this happened doesn't change the fact that just about all reviews called this the best phone out there, and certainly Samsung's best smartphone. The iPhone fan club will have their chance to poke fun all they want, but it's all good. At the end of the day, they're still stuck with iOS. At least DJ Koh didn't come out and say "don't charge it that way."
    Yea, there always seems to be some kind of issue pops up with Iphones each time a new one comes out. They really are a cocky bunch the fanboys of Apple.

    If this were Apple or LG I doubt there would be a recall at all unless the government stepped in. They would have came up with some excuse for as long as possible.
    Jona005 and Adam Frix like this.
    09-04-2016 10:54 PM
  2. Adam Frix's Avatar
    The normal, reasonable person realises that mistakes happen. It's how you deal with it that matters.
    Truth, brother. Preach it.

    We'll hear some yelling and screaming from impatient kiddies who have never experienced the real world and who don't think anything should ever go wrong or deviate, and that they should never be without a phone in their hands for a single moment. But I dismiss those people.

    I don't like Samsung or its products, but I have to agree that this is a blip that will be a faint memory in no time.

    (I have an example of "it's how they deal with it that matters". My car had the Takata airbag inflator recalled; the backlog was very severe, and nobody knew when the part would be available. The manufacturer offered a loaner (rental) to any owner, for however long it took to get the part in. I was six weeks in such a rental, while my car sat parked. That's how to deal with it.)
    09-06-2016 08:05 AM
  3. Adam Frix's Avatar
    The active failures made national news on every main stream media outlet. Plenty of people know about it and its failures.
    Define "plenty of people". Do you mean the three dozen phone geeks who frequent sites like this? Or do you mean their parents, friends, and neighbors?

    I didn't know about it at all before seeing this thread. That's probably because I don't use or care about Samsung products in general.

    Don't confuse your tiny microworld with the real world.
    09-06-2016 08:08 AM
  4. TylerLV76's Avatar
    That's probably because I don't use or care about Samsung products in general.
    I can tell, especially since your posting in the Samsung forums.
    09-06-2016 08:11 AM
  5. rushmore's Avatar
    Question would seem when are the batteries failing? Very unusual for catastrophic cell failure after several initial charges. A battery tends be good or bad, soon after initial use. No ticking boom booms. "Seems" people that have been using their device since launch should be good, but the caution is understood.
    09-06-2016 08:14 AM
  6. Adam Frix's Avatar
    If anything the fact that Samsung admitted to the problem and swiftly notified customers and began the steps towards getting the replacement devices shipped so quickly has made me much more inclined to buy Samsung devices in the future.

    No way would Apple, HTC or LG have done this. They would have denied, denied, denied.
    I don't know about HTC or LG (I hope LG wouldn't be bad about such a thing), but Apple--absolutely. They're so wrapped up in themselves, they really think they can twist people into believing the world they want people to believe.

    I say that being a Mac user since 1988. I never got into the iPhone ecosystem, though; it just seemed wrong. Of course, now I'm in the Google ecosystem, to some degree; however, I'm actively using the Microsoft stuff as well (OneNote, OneDrive) and am very happy with it and will continue with it. I try to keep Google at arm's length as much as possible. For example, I use Here instead of Google Maps, and I don't use Waze. That sort of thing.

    My family is into the Apple stuff, so I've had some experience with it. For example, my father wanted a ringtone that I was using. I thought, this should be simple; I'll email it to him and save it as a ringtone. Quickly I realized that isn't how Apple does things at all, and when I discovered how hard and arcane it was to make a simple ringtone, I swore off the iPhone completely. I don't need the handholding, and I don't need the hassle of being prevented from doing such basic things as custom ringtones. Everything Apple does is aimed at making you go through their store and buy things. Um, no.

    Anyway, yes, Samsung's response is a breath of fresh air. What would be better is if they offered a cheapo phone to use while you wait for your flagship device to be replaced. I know I would probably go out and buy something myself if I were in this position. I might anyway; this just brings to the forefront the idea of having a backup phone just in case, because you never know what might happen.

    I just wish they would all settle down on SIM card size.
    Jona005 and toenail_flicker like this.
    09-06-2016 08:19 AM
  7. Adam Frix's Avatar
    I can tell, especially since your posting in the Samsung forums.
    I was on the LG V10 forum and I saw this thread listed under "trending now" and decided to take a look. I am aware of this issue with the Note 7, and was curious--mainly because my first and last experience was Samsung ruining my Galaxy S3 with an Android update, and then denying it--despite all the evidence in the world to support that the problem happened.

    I swore off Samsung at that point, but I am interested in this issue specifically with regard to how they're handling it. As someone else said, it's not that it happened, it's how they respond to it that matters. Is Samsung really competing now in customer service, or is this response of theirs an outlier in their CS world that came about for some other reason--maybe external pressure? That's my interest.

    So are people not allowed to be curious about things like this? Are only Samsung users allowed in this clubhouse?
    shaleem and areyes163 like this.
    09-06-2016 08:52 AM
  8. TylerLV76's Avatar
    I was on the LG V10 forum and I saw this thread listed under "trending now" and decided to take a look. I am aware of this issue with the Note 7, and was curious--mainly because my first and last experience was Samsung ruining my Galaxy S3 with an Android update, and then denying it--despite all the evidence in the world to support that the problem happened.

    I swore off Samsung at that point, but I am interested in this issue specifically with regard to how they're handling it. As someone else said, it's not that it happened, it's how they respond to it that matters. Is Samsung really competing now in customer service, or is this response of theirs an outlier in their CS world that came about for some other reason--maybe external pressure? That's my interest.

    So are people not allowed to be curious about things like this? Are only Samsung users allowed in this clubhouse?
    You are free to do whatever you like. You dont need to explain yourself to me or anyone else but when you say " I don't use or care about Samsung products in general" while posting in the Samsung forum as well as saying an issue wasnt relevant because you didnt hear about it, mainly because " I don't use or care about Samsung products in general" then I cant take your opinion serious or with any validity. Thats all, you're still free to post whatever you like wherever you like.
    shaleem likes this.
    09-06-2016 08:58 AM
  9. 1213 1213's Avatar
    Question would seem when are the batteries failing? Very unusual for catastrophic cell failure after several initial charges. A battery tends be good or bad, soon after initial use. No ticking boom booms. "Seems" people that have been using their device since launch should be good, but the caution is understood.
    That's what I thought, but apparently some caught fire after 2 weeks. So while a device that is fine after a week or two is more likely to be okay than a fresh device, it is still entirely possible for it to catch fire.
    09-06-2016 09:07 AM
  10. 1213 1213's Avatar
    I was on the LG V10 forum and I saw this thread listed under "trending now" and decided to take a look. I am aware of this issue with the Note 7, and was curious--mainly because my first and last experience was Samsung ruining my Galaxy S3 with an Android update, and then denying it--despite all the evidence in the world to support that the problem happened.

    I swore off Samsung at that point, but I am interested in this issue specifically with regard to how they're handling it. As someone else said, it's not that it happened, it's how they respond to it that matters. Is Samsung really competing now in customer service, or is this response of theirs an outlier in their CS world that came about for some other reason--maybe external pressure? That's my interest.

    So are people not allowed to be curious about things like this? Are only Samsung users allowed in this clubhouse?
    According to a link on the first page, Samsung's staff pressuring for a recall had played a role in how it came to be.
    09-06-2016 09:11 AM
  11. Law2138's Avatar
    I didn't hear anything about the S7 active. In any case, it's a niche Galaxy that most don't even know exists.

    The other thing is that no reasonable person can fault Samsung for their very fast, generous and pro active response to this issue. The only people that find fault are those impatient people who will be left without their Note 7 for a short while. But people like that are everywhere. The normal, reasonable person realises that mistakes happen. It's how you deal with it that matters.

    Only a very few people stomp up and down like the mentally 2 yr olds that they really are.
    I agree that there are some people that are being childish about this whole situation. I also agree that the Note 7 recall will not destroy Samsung as a multi-billion dollar company. They are handling the Note 7 issue as well as anyone could and the S7 Active issue on IP68 was addressed by revising their warranty replacement stance. While Samsung has a ton of devices in the Galaxy line, A and J series, the Galaxy line is the face of their mobile division. When you have 2 of your 4 available flagship devices in the media for quality/safety issues, it can hardly be considered a good year, no matter how the numbers look. Sales have been and will be impacted due to those issues. It's not illogical to think that, had these issues not occurred, sales would have been even better.

    I really like Samsung products, but the truth is that, the bigger you are the harder you fall. Even though Samsung is far from finished, they fell short this year and its making a bit of noise.
    toenail_flicker likes this.
    09-06-2016 09:24 AM
  12. sydneycooper1979's Avatar
    Mod note: let's discuss the topic and not the people in the thread. Thank you
    09-06-2016 09:26 AM
  13. Shadowyugi's Avatar
    This is quite an interesting story about the recall and how it came to be.

    This wasn't about Samsung covering..

    Yonhap News Agency
    Easily the sweetest thing I've heard a company do in recent times. they handled this well.
    toenail_flicker likes this.
    09-06-2016 09:33 AM
  14. Nakrohtap's Avatar
    In the grand scheme of things, who cares if negative stories come out? Besides my current phone (which I don't need to keep), I have no vested interest in Samsung. If their stock goes down, I don't lose anything. The only benefit would be prices decreasing. People not in the know about how this recall came to be will possibly stay away from purchasing. Again, this doesn't affect me. Now, if a few weeks from now, we start hearing about the newer phones catching on fure, then it's probably best to move onto something else. I am sure we will hear reports and most likely it will be from someone who never swapped out their original phone. By then, news will already be out and those details might get buried in the story.
    Just be educated and not worry about what everyone else says or does.
    09-06-2016 09:34 AM
  15. Adam Frix's Avatar
    but as you have seen, you're one of the very, very, very few who know about the Active. Your assertion that "the Active situation has been extensively covered by mainstream media, everyone in the world knows about it" is optimistic, to be generous.
    09-06-2016 09:34 AM
  16. Law2138's Avatar
    Define "plenty of people". Do you mean the three dozen phone geeks who frequent sites like this? Or do you mean their parents, friends, and neighbors?

    I didn't know about it at all before seeing this thread. That's probably because I don't use or care about Samsung products in general.

    Don't confuse your tiny microworld with the real world.
    Actually, those plenty of people would be visitors of CNET.com, Consumer Reports.com, any other Android site and people who experienced the issue firsthand. Not to mention the people they told about the issue and it spreading via word of mouth.

    I doubt Samsung would have revised its warranty conditions on the S7 Active over the complaints of "three dozen phone geeks". They were made aware of an issue, reputable sources were demonstrating and writing about the issue, and Samsung responded. That's the real world.
    TylerLV76 likes this.
    09-06-2016 09:38 AM
  17. Rob.G's Avatar
    A co-worker, this old dude who is very pro-iOS, comes in this morning and first words out of his mouth are, "Is your phone one of those new Samsung 7's?" "I said yeah, the one that explodes." Being the rectal orifice that he is, he says, "Didn't you get the email on Friday? They aren't allowing any of them in the building." Which is of course total BS.
    09-06-2016 10:41 AM
  18. jgraves1107's Avatar
    I have had my N7 since the 18th and charge it at least twice a day at 50% or less. Fast charging at that. No heat issue what so ever. If I ain't blowed it up yets then reckon it's good to go. Yes I will swap as soon as my store calls me and says I have your new N7 come an get it. Chances are based on the way these batteries are made they had a puncture in the film and that was cause for panic. Odds are they will be fine til we get the new ones.
    dcooper830 likes this.
    09-06-2016 10:55 AM
  19. dsrules's Avatar
    I never had this phone but seems good.
    09-06-2016 11:08 AM
  20. Law2138's Avatar
    I have had my N7 since the 18th and charge it at least twice a day at 50% or less. Fast charging at that. No heat issue what so ever. If I ain't blowed it up yets then reckon it's good to go. Yes I will swap as soon as my store calls me and says I have your new N7 come an get it. Chances are based on the way these batteries are made they had a puncture in the film and that was cause for panic. Odds are they will be fine til we get the new ones.
    All of the devices are good to go until they burn up. Not trying to single you out because it's been said before. There are X number of Note 7s in the wild all of which have been recalled. What are the odds really? There are a bunch that use the odds argument until something happens to their device.
    09-06-2016 11:30 AM
  21. climb's Avatar
    And also regarding all these ***** doom and gloomers, they all carry on about the imminent release of the iPhone 7 but fail to mention a few critical things. Apple itself has been in a downturn and they themselves have predicted that even with a new model, the downturn will continue.

    The iPhone 7 is expected to be just an incremental upgrade that will not set the mobile world on fire. And to top it off, there is expected to be considerable backlash over ditching the headphone jack.

    So the Note 7's recall just before iPhone 7 release will not be that big of a deal as naysayers expect.
    ........."that will not set the world on fire......."

    LOL - did you mean to phase your point in this particular way??๐Ÿ˜†
    09-06-2016 12:09 PM
  22. toenail_flicker's Avatar
    I really like Samsung products, but the truth is that, the bigger you are the harder you fall. Even though Samsung is far from finished, they fell short this year and its making a bit of noise.
    Well said.
    Shadowyugi likes this.
    09-06-2016 12:15 PM
  23. jgraves1107's Avatar
    Hey my N7 keeps the idiots at work away! So there is an up side to the exploding N7!๐Ÿ˜‚
    toenail_flicker likes this.
    09-06-2016 12:21 PM
  24. Jona005's Avatar
    I think I'm more sick of the comparisons. I realize comparing is essentially what makes the world go 'round, but to each their own. My favorite phone has the capability of exploding, and xyz phone will be ten times better because of this. Brand loyalty is one thing, but being constantly concerned what "the other guy" thinks just seems counterproductive.
    toenail_flicker likes this.
    09-06-2016 12:42 PM
  25. queenren's Avatar
    This title of course goes to the Note 7. The phone that set the mobile world on fire!

    Sorry, couldn't resist. Should've mentioned pun intended.
    This. This is what I am tired of. These lame jokes (no disrespect to this poster).

    I have read some really vile jokes involving the Note 7 and ISIS which, IMO, is inexcusable and not funny.

    Samsung are just covering their own backside, they are and probably will be again hopeless with Warranty claims. Just have a read of this and other posters experience in the last week, I wouldn't be asking for a swap, the phone had problems before the battery fiasco, refund only imo.

    My Samsung Support Experience | MacRumors Forums
    ...and you used Macrumors, one of the largest pro-Apple sites, to prove your point? There is no bias at all. /s

    I don't know about HTC or LG (I hope LG wouldn't be bad about such a thing), but Apple--absolutely. They're so wrapped up in themselves, they really think they can twist people into believing the world they want people to believe.

    You are so right! Apple has an amazing ability to get its followers (I do not call them isheep or consumers, but followers) to believe what they want them to believe. For an example, remember the whole "You're holding it wrong" fiasco. Talk about arrogance! LOL

    Anyway, I know that me and my husband are both keeping (and exchanging) our Note 7s because we really like them a lot.
    09-06-2016 01:08 PM
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