09-09-2016 08:04 PM
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  1. SpookDroid's Avatar
    You got a Note 7. It's beautiful, shiny, new...and then the news break and you get the recall e-mail.

    Suddenly, you know you'll get this phone replaced. If you're waiting for the new Notes to come in and do so, you might start thinking 'well, this thing has its days numbered, so what the heck!' and stop using a case, peel off the screen protector, and jump in the pool with the phone more often than you would if it were a 'keeper'.

    Well, think again, especially if you're exchanging through carriers. I have confirmed with both Verizon and T-Mobile that their standard inspection for trade-in/return devices will apply (for T-Mobile, it's the same inspection that Jump! users go through when upgrading their phones). So if the phone doesn't work, has noticeable scratches or signs of abuse, they might charge you a fee or deny the exchange altogether.

    Again, it's up to each carrier and where you return it and who's there to receive it, so your mileage might vary. But still, be careful not to break your soon-to-be-gone phone, just in case.
    09-07-2016 11:48 AM
  2. rushmore's Avatar
    Surprised if folks thought otherwise.
    09-07-2016 12:33 PM
  3. Jona005's Avatar
    good advice.
    09-07-2016 12:37 PM
  4. SpookDroid's Avatar
    Surprised if folks thought otherwise.
    I already saw a couple posts on FB from people jumping in the water with the phone and one wondering if he should try the scratch test on the Gorilla glass.
    09-07-2016 12:37 PM
  5. donm527's Avatar
    I wonder on the phones that have cracks on glass.

    I already saw a couple posts on FB from people jumping in the water with the phone and one wondering if he should try the scratch test on the Gorilla glass.
    09-07-2016 12:39 PM
  6. pinkvikchick's Avatar
    AT&T wants to give me an S7 to use meanwhile...what if I drop it? I don't want to be stuck with a phone I didn't even want in the first place. This is why I am shutting my N7 off and storing it in the box, powering up my Mate 8 and waiting until I can just do a straight exchange.
    09-07-2016 12:43 PM
  7. TylerLV76's Avatar
    AT&T wants to give me an S7 to use meanwhile...what if I drop it? I don't want to be stuck with a phone I didn't even want in the first place. This is why I am shutting my N7 off and storing it in the box, powering up my Mate 8 and waiting until I can just do a straight exchange.
    If you damage the loaners on At&t in any way you'll be stuck with it.
    09-07-2016 12:47 PM
  8. dvarapala's Avatar
    Surprised if folks thought otherwise.
    https://www.att.com/esupport/article...less/KM1122948

    Will I be able to return my Note7 even if it is damaged?
    Exchanges and returns will be honored regardless of condition of the Note7 device.
    09-07-2016 12:54 PM
  9. keepnitreel's Avatar
    I personally, took off my case and removed my 256gb sd card... There's no way that I'm gonna let those items get burned up, if this phone catches fire.....

    Also, the reps gave you bad info... it's Samsung that's footing the bill for this exchange and tbey want the phones regardless of cracked screens or scratches...
    09-07-2016 01:02 PM
  10. pinkvikchick's Avatar
    If you damage the loaners on At&t in any way you'll be stuck with it.
    EWWWWW can you imagine being stuck with a lil S7 LOL!!!!!
    Delirious D likes this.
    09-07-2016 01:08 PM
  11. clg82's Avatar
    I'm confused....so we can't get this phone wet? I thought that was part of the appeal of getting this phone was that just in case I do jump into the pool with it on me I don't have to worry about it....now FYI my phone hasn't gotten wet yet because I am very careful with it....but all of these things I've read on here about there being moisture in the charging port....should I be concerned to get it even a little wet?!?
    09-07-2016 01:09 PM
  12. TylerLV76's Avatar
    EWWWWW can you imagine being stuck with a lil S7 LOL!!!!!
    Im using my Active and I cannot stand how small the screen seems now.
    Law2138 and Pinhead117 like this.
    09-07-2016 01:09 PM
  13. pinkvikchick's Avatar
    Im using my Active and I cannot stand how small the screen seems now.
    OMG are you ok? I'd need therapy if I went down to a 5"!!!!!
    09-07-2016 01:34 PM
  14. Jewels81's Avatar
    Imagine the look on the people faces that did purposely crack etc their phone when they got to the store and they say nope not taking it. You stuck with it. Lol
    Gray Area likes this.
    09-07-2016 01:37 PM
  15. SpookDroid's Avatar
    And that's AT&T's, which is why I mentioned that your mileage might vary :P hehe I only asked on Verizon and T-Mo. Rep might have given me bad info, though, but that's what I got.
    09-07-2016 01:40 PM
  16. SpookDroid's Avatar
    I'm confused....so we can't get this phone wet? I thought that was part of the appeal of getting this phone was that just in case I do jump into the pool with it on me I don't have to worry about it....now FYI my phone hasn't gotten wet yet because I am very careful with it....but all of these things I've read on here about there being moisture in the charging port....should I be concerned to get it even a little wet?!?
    The phone's waterproof rating does make it, well, waterproof but the spec is for standing water. The added pressure when JUMPING in the pool (or strong jets of water) might be more than what the phone can stand (unlikely for a quick jump, but would you really want to test it?). Getting it underwater gently or getting it wet with small splashes (faucets, normal showers, rain, etc.) is what the phone is rated for, but jumping in the water briskly or placing it in front of the jacuzzi jet to record the bubble stream, that might be too much pressure for the seals to take.
    09-07-2016 01:43 PM
  17. clg82's Avatar
    The phone's waterproof rating does make it, well, waterproof but the spec is for standing water. The added pressure when JUMPING in the pool (or strong jets of water) might be more than what the phone can stand (unlikely for a quick jump, but would you really want to test it?). Getting it underwater gently or getting it wet with small splashes (faucets, normal showers, rain, etc.) is what the phone is rated for, but jumping in the water briskly or placing it in front of the jacuzzi jet to record the bubble stream, that might be too much pressure for the seals to take.
    I see....well I watched a number of reviews (before purchase) from some very reputable Android experts putting it directly under running water....some swimming with it in the ocean.....some swimming with it while also taking picutres...I guess they are not aware of what the "waterproof rating" actually means...
    09-07-2016 01:47 PM
  18. badMojo69's Avatar
    Imagine the look on the people faces that did purposely crack etc their phone when they got to the store and they say nope not taking it. You stuck with it. Lol
    They have to take them back. They can make you buy insurance, but they have to take it back, because if it explodes then they will be on the hook for not allowing you to get a new phone.
    Jewels81 and Pinhead117 like this.
    09-07-2016 02:01 PM
  19. chongwj's Avatar
    Can we keep the charger and the adapter?
    09-07-2016 02:23 PM
  20. Jona005's Avatar
    Can we keep the charger and the adapter?
    When I traded in my Note 7 it was phone only. The ATT rep told me they didnt need any of the accessories.
    bushy73 likes this.
    09-07-2016 02:32 PM
  21. SpookDroid's Avatar
    Can we keep the charger and the adapter?
    In most cases, yup. It's just the phone you'll be turning in.
    09-07-2016 02:37 PM
  22. team420's Avatar
    They will take it back regardless of condition... it's a safety issue.

    If my phone spontaneously combusts, it isn't in good shape, but they still have to take it back.

    Highly doubt they are worried about cracked/scratched screens or possible water damage...
    09-07-2016 02:39 PM
  23. Monique King-Viehland's Avatar
    When I traded in my Note 7 it was phone only. The ATT rep told me they didnt need any of the accessories.
    I was told by Verizon that I had to bring in everything including the box.
    smooth4lyfe likes this.
    09-07-2016 02:51 PM
  24. Jona005's Avatar
    I was told by Verizon that I had to bring in everything including the box.
    I'm guessing that like with any other customer service experience, it may vary. I happened to find a very helpful guy at the ATT store the day I exchanged it. Earlier in that same day I was told by a rep at a different ATT location that I wouldn't be able to swap the loaner phone for a new Note 7 when it's available. If only there was consistency and shared knowledge across the board at these companies.
    09-07-2016 02:55 PM
  25. smooth4lyfe's Avatar
    Can we keep the charger and the adapter?
    I was told by AT&T rep in my area that I have to return all the cables that came with the phone including the charger and cable
    oditius likes this.
    09-07-2016 02:57 PM
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