1. wcupk's Avatar
    So i got the 20.00 reward for making a purchase with samsung pay. When I trade my phone in how do i get this 20.00 back when i re download samsung pay on my new phone?
    09-07-2016 11:50 AM
  2. SpookDroid's Avatar
    Chances are you'll have to call Samsung to get them to re-add it to your account, although they claim it will be automatically added. Some people that already moved on from the Note 7 to the S7 line have reported that they've had to contact Samsung to get it, but they also note (no pun intended) that they've been pretty quick to do so.
    09-07-2016 11:53 AM
  3. Ca_lvn's Avatar
    Easier to just use it 1st , I got the $20 & now the $5 dunkin donuts , Im liking the convience of this and supost to be safer fraud wise too.
    09-07-2016 11:58 AM
  4. wcupk's Avatar
    the problem is i am going to exchange my phone this weekend and i broke my ankle so i can not walk or drive so i will not be able to use it before this weekend
    09-07-2016 12:03 PM
  5. SpookDroid's Avatar
    That's OK. The debit card, in theory, would be added automatically, but the Gift Card (DD) would have to be re-added manually by copying down the code. OR, with a simple call or e-mail to Samsung, they'll do it for you.
    09-07-2016 12:36 PM
  6. amyf27's Avatar
    I had to re add my bank card to samsung pay but wasnt a big deal
    09-07-2016 12:56 PM
  7. wcupk's Avatar
    That's OK. The debit card, in theory, would be added automatically, but the Gift Card (DD) would have to be re-added manually by copying down the code. OR, with a simple call or e-mail to Samsung, they'll do it for you.
    where is the code i need to copy down? I still have my phone with all the stuff in it
    09-07-2016 01:11 PM
  8. SpookDroid's Avatar
    I had to re add my bank card to samsung pay but wasnt a big deal
    Your own debit/credit cards MUST be re-added manually with each new device. That's just a security feature.

    The Samsung Rewards card, however, is linked to your account and, at least in theory, it should restore itself automagically in any new device you set up Samsung Pay in.
    09-07-2016 01:38 PM
  9. SpookDroid's Avatar
    where is the code i need to copy down? I still have my phone with all the stuff in it
    For the Gift Card, just tap the card and go into 'Payment mode'. You'll see the card's number. You can then use that number to add it manually to the new device.
    09-07-2016 01:39 PM
  10. toenail_flicker's Avatar
    where is the code i need to copy down? I still have my phone with all the stuff in it
    You should have received an email, too. That will have your essential information.
    09-07-2016 01:52 PM
  11. Android Optimizer's Avatar
    So i got the 20.00 reward for making a purchase with samsung pay. When I trade my phone in how do i get this 20.00 back when i re download samsung pay on my new phone?
    You'll have to call Samsung Pay and give them the IMEI of your current phone. When you get your new phone download and setup Samsung Pay, contact them again and give them the IMEI of your new phone, and information from you're e-mail from when you got your $20 confirmation and they will transfer the $20 (if you still haven't used it) to your new phone.

    Here is their phone #:
    Samsung Pay support # 844-726-7297.
    09-07-2016 02:20 PM
  12. boufa's Avatar
    You'll have to call Samsung Pay and give them the IMEI of your current phone. When you get your new phone download and setup Samsung Pay, contact them again and give them the IMEI of your new phone, and information from you're e-mail from when you got your $20 confirmation and they will transfer the $20 (if you still haven't used it) to your new phone.

    Here is their phone #:
    Samsung Pay support # 844-726-7297.
    This is exactly how it worked for me... however, it took 5 + days for mine to come back. I have heard of people getting another reward for whatever, and then the card reappears automatically, and will have any unused value on it.

    Before I do my recall exchange, I am going to use it up... maybe even go to a drug store (I work at one) and buy a gift card with it to something else. Google play maybe. That will capture the value for later use...ohh...just thought of this, I sell Amazon gift cards. Problem solved.
    09-07-2016 02:49 PM
  13. Android Optimizer's Avatar
    Before I do my recall exchange, I am going to use it up... maybe even go to a drug store (I work at one) and buy a gift card with it to something else. Google play maybe. That will capture the value for later use...ohh...just thought of this, I sell Amazon gift cards. Problem solved.
    That had been my plan (to spend it before the exchange) too. Like you I work at a place that accepts Samsung Pay, but when I tried to use it to purchase something (on 9/5/16) it didn't detect and process. When I changed to my credit card in Samsung Pay it charged that instead. That led me to contact Samsung Pay support and get the information I provided above. They took down a lot of information from me (like what the terminal was : Verifone, the address, zipcode, company, time of purchase, etc) to look into the issue. Hopefully they resolved the issue, but regardless good luck with your attempt. Think I'll try other places and the gift card route as well (thanks for the idea).
    09-07-2016 06:59 PM
  14. skatergirl's Avatar
    I am still trying to get my $20 refilled after my Samsung Pay app became corrupted. Tomorrow will be seven days. I need to call Samsung Pay again tomorrow.
    09-07-2016 07:14 PM
  15. Android Optimizer's Avatar
    I am still trying to get my $20 refilled after my Samsung Pay app became corrupted. Tomorrow will be seven days. I need to call Samsung Pay again tomorrow.
    Do you know how it got corrupted (so the rest of us can avoid doing whatever you did)?
    09-07-2016 07:42 PM
  16. anon(782252)'s Avatar
    I am still trying to get my $20 refilled after my Samsung Pay app became corrupted. Tomorrow will be seven days. I need to call Samsung Pay again tomorrow.
    Today was 9 days for me, I called, they said it's still escalated to tier 2 and hopefully will be fixed in a couple more days. I'm not holding my breath.
    09-07-2016 07:47 PM
  17. skatergirl's Avatar
    Do you know how it got corrupted (so the rest of us can avoid doing whatever you did)?
    I am not exactly sure what happened. The app had been working fine. I tried at a gas station pump because I had read from others that it worked at the pump. It did not work so I used a card. The next time I opened Samsung Pay it was the following evening and the app was corrupted. I would like to blame the gas pump but I am not sure what caused it to corrupt.
    09-08-2016 07:12 AM

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