View Poll Results: Are you handing your phone in

Voters
70. You may not vote on this poll
  • Already handed it over.

    23 32.86%
  • Probably going to hand it in.

    28 40.00%
  • Na, she'll be right mate.

    19 27.14%
09-15-2016 03:40 PM
1,655 ... 4344454647 ...
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  1. dadsterflip's Avatar
    The source article references ALL Note 7s ..
    All note 7 in Korea? I mean it is a Korea website.
    09-13-2016 09:56 AM
  2. dsignori's Avatar
    All note 7 in Korea? I mean it is a Korea website.
    It says "All Note 7s" in the article. That doesn't usually mean just Korea. The article could be wrong, but that is what it says.

    Another article says:

    "It was not clear when the update may be issued overseas. Also unclear was whether it will be forced on existing Note 7 phones regardless of user consent. Yonhap News Agency reported that Samsung is in talks with mobile carriers to deliver the same update to keep battery power at 60 percent or below at all times."

    toenail_flicker likes this.
    09-13-2016 09:59 AM
  3. BobMango's Avatar
    My understanding was that the problem was a manufacturing defect that meant the battery could overheat with disastrous results, whether it was charging or not. Doesn't this update seem to say the problem is overcharging? Regardless, it seems the result will be phones being charged more frequently.....hmmm.
    09-13-2016 10:02 AM
  4. Rob.G's Avatar
    Well with luck it will "notify" us of the update and we can decline to install it, because if mine gets it, I will then return it to Samsung, but it will be after I take a hammer to it, thus ensuring it will never be able to be refurbed. AND I won't be getting another Samsung to replace it. Just like if they were to "disable" the phones remotely.

    The key to getting these phones out of the "wild" is to GET US REPLACEMENT PHONES IMMEDIATELY. None of this, "exchange the phone for something else and we'll eventually get more Note 7's made" crap.

    I like the Note 7, but Samsung's handling of this is making me consider getting an iPhone 7 Plus, even though I freaking hate iOS.
    Theresa Humphries likes this.
    09-13-2016 10:03 AM
  5. Ca_lvn's Avatar
    09-13-2016 10:04 AM
  6. Strong_Genetics's Avatar
    They should find a way to allow this update worldwide to all affected note 7s to stop the resale of affected notes...... Once replacements are available of course
    09-13-2016 10:05 AM
  7. 1213 1213's Avatar
    My understanding was that the problem was a manufacturing defect that meant the battery could overheat with disastrous results, whether it was charging or not. Doesn't this update seem to say the problem is overcharging? Regardless, it seems the result will be phones being charged more frequently.....hmmm.
    So far there have been no confirmed cases other than those during or just after charging. In both cases, the phone is obviously more likely to be at 100% charge than any other time.
    09-13-2016 10:07 AM
  8. msm0511's Avatar
    Very true. The problem though would be the CPSC's interpretation of findings. If the CPSC determines this production issue is systemic, they could advise Samsung to not sell any of the current devices- including the apparent ones with the "S" on them. This would mean weeks or a few months for replacements. This why I hope the article is taking what Samsung said out of context. Perhaps Samsung is referring to the devices on recall and not the "S" ones as well, but that is not how the article reads...
    I'm sure the CPSC is getting detailed paperwork with diagrams, dimensions, info etc that will never see the light of day. That's the thing, Samsung prolly sent them everything they need to fast track everything, and the CPSC will go over it and decide if further testing is needed. I work for a company that takes a week for things to process that could be accomplished in a day, but proper channels get in the way. It's not even a government entity. I'm sure they take longer. This is all speculation on my part of course.
    heatdissipation likes this.
    09-13-2016 10:08 AM
  9. rushmore's Avatar
    They should find a way to allow this update worldwide to all affected note 7s to stop the resale of affected notes...... Once replacements are available of course
    Package disabler FTW!
    09-13-2016 10:14 AM
  10. 1213 1213's Avatar
    I wholeheartedly agree. I don't understand it. I use phone iPhones and Android so probably why I don't understand it. But people go the extra mile to praise the company that makes the device they love and bash the one that doesn't. I'm not married to any of these devices and they all just want my information and money. Therefore, I have no loyalty to any of them.
    Started with Apple I think. They made a cult following with the iPhone, and like yin and yang, it gave rise to haters lol. Seems to be dying down like any fad and people care significantly less about branding than they did 3 years ago, from what I can see. Android and iOS converging to some extent probably made it easier.
    09-13-2016 10:17 AM
  11. rushmore's Avatar
    They should find a way to allow this update worldwide to all affected note 7s to stop the resale of affected notes...... Once replacements are available of course
    Whatever they do, there will be devices out there and people in some cases faking failures to get a quick buck. I see no good ending to this unless the published events that keep getting recycled turn out to be due to "other factors". Even then it will not help much. Rumors and conjecture appear to be the accepted reality for the Note 7. At this point barring some turn of events, I think the Note 7 (that I luv) might essentially be dead.

    Ironic that the best device I have owned is apparently a case of failure from the jaws of victory.
    09-13-2016 10:22 AM
  12. coolbreeze78's Avatar
    So now people will just think it's fine to keep using it. They will be in little hurry to turn it in. Dangerous move IMO.
    09-13-2016 10:26 AM
  13. dsignori's Avatar
    Since there will surely be plenty of people hanging on to their Note 7s until replacements arrive, I am wondering if this move to limit charging to 60% full isn't counter-productive in a certain way for Samsung.

    If they limit phones to 60%, it's pretty likely that people will be charging their phones way more often than before - you know, so their phone doesn't die :-).

    Charging the Note 7 more frequently seems more dangerous in a way, which is the effect this will seem to have. They should have limited it to 80 or 90% IMO, that would have had the same mitigating effect of not reaching 100% and overheating possibly, while still not encouraging those keeping the phone to charge more often. Meh, what do I know ..
    09-13-2016 10:26 AM
  14. calicocat2010's Avatar
    Samsung at this point should just pull the plug on Note 7, give everyone a replacement S7E with a free sd card or something, and push the Grace UX update to S7E. Going forward, they should just ditch the note lineup altogether and instead just make one of the S8 phones come with a S Pen.
    The only things I'll agree on are the NON note line being the S8 for example to have the S-pen, a free SD card for our troubles, and Grace UX. I like the idea of a smaller screen having the S- pen.

    If they pull the Note 7 device all together, a Lot of NOTE folks will not be able to wait for the Note 8, which will come out in a year. Now I'm speaking for those who don't have a backup phone or prefer the bigger screen. If I wasn't so tied to the S-pen, I'd probably go with S7 as the edge is hard to hold in one hand without accessing the edge screen on accident.
    09-13-2016 10:30 AM
  15. RoyKelly2's Avatar
    You don't have to work at a carrier to see that things are changing rapidly, and that not all carriers or even stores have the same policies.
    09-13-2016 10:41 AM
  16. clerk's Avatar
    Agreed, if I wanted a an s7 edge at this point I would not buy it for $750. The edge is nice, but the note is much better hardware.
    This. S7E is the best alternative phone to N7 now (that or an HTC 10). But no way would I pay full freight for one with or wo carrier incentives. Got mine on CL for $350 in mint condition. At that price, I like my chances of reselling if-when the N7 comes back.
    09-13-2016 10:42 AM
  17. ThrottleJohnny's Avatar
    You don't have to work at a carrier to see that things are changing rapidly, and that not all carriers or even stores have the same policies.
    Or the fact that this is something they just haven't had to deal with before. The best bet is to get everyone informed and on the same page. In this instance, it's best not to deny or send a customer away unhappy or unsatisfied.
    09-13-2016 10:46 AM
  18. dlgus's Avatar
    As seen in the Verizon thread, the phone that exploded was a Galaxy Core. See video below.

    Samsung Phone Blows Up in Brooklyn Kid's Hand, Grandpa Says | NBC New York
    Yeah, but was it still a Samsung? That may lead people to even MORE stupidity and panic.
    09-13-2016 10:53 AM
  19. felloffthetruck's Avatar
    What's next, the SWAT team going to kick down our doors, kill us and take our note 7's?

    Just get the replacements out and quit with all this nonsense.
    09-13-2016 10:53 AM
  20. kyle0k's Avatar
    I bought through Best Buy and my only option is
    1. Return for a refund.
    2. Exchange for an older model, PERMANENTLY.
    3. Wait till replacements arrive.

    So while alot of the carriers are allowing the use of some other phone during the wait, many places are still not offering that as an option.

    Because of this, my wife is still using her Note 7.
    09-13-2016 10:58 AM
  21. SpookDroid's Avatar
    This is the best way to back up & restore a phone?? you need a computer to do it?

    An iPhone does everything into iCloud, no computer required ever.
    iPhones are way ahead of the game when it comes to backups...mostly because the next iPhone is exactly the same as the one before :P But jab aside, yeah, they're better at this and have been for a while.

    That being said, newer Samsung phones will also let you back up the device to Samsung Cloud. You don't need a computer to back up with Smart Switch (like me and the article says, you can do so directly to SD card or internal memory and you can copy that to your cloud storage of choice, or even skip that and just hook up phone to phone). BUT this 'full backup' only works for Samsung phones. Non-Sammy devices are limited to basic back ups of media, contacts, most cases texts, etc.
    09-13-2016 10:59 AM
  22. rdcrds's Avatar
    Really all we want from them is a date. Samsung told me that stores even have the S ones in stock but can't sell them. The cpsc needs to get going and Samsung needs to grease someones hand to get going and say yes or no on the device. I mean how long does it take to check a phone out. They get a replacement and check it our for a few days and read all the stuff they most likely do not have a clue about anyway and then say yes nor no. All us note 7 owners want is a date. Or even a about date but until the cpsc gets off there butts and takes a day or 2 at the most to look things over and say yes or no it is really simple.
    jbcatl and scottishlassy like this.
    09-13-2016 11:00 AM
  23. Jona005's Avatar
    Interesting. And I never let my phone vibrate except in an extreme case. Maybe once or twice with my N3 and none yet with this one.
    That's scary since my Note 7 had more aggressive haptic feedback than any phone I can remember.
    09-13-2016 11:02 AM
  24. scorpiodsu's Avatar
    iPhones are way ahead of the game when it comes to backups...mostly because the next iPhone is exactly the same as the one before :P But jab aside, yeah, they're better at this and have been for a while.

    That being said, newer Samsung phones will also let you back up the device to Samsung Cloud. You don't need a computer to back up with Smart Switch (like me and the article says, you can do so directly to SD card or internal memory and you can copy that to your cloud storage of choice, or even skip that and just hook up phone to phone). BUT this 'full backup' only works for Samsung phones. Non-Sammy devices are limited to basic back ups of media, contacts, most cases texts, etc.
    Not if you're on Verizon. They block it from the Note lol. There's an around about way to make Samsung cloud visible but most people won't know.
    09-13-2016 11:03 AM
  25. jbcatl's Avatar
    Samsung created this mess. The CPSC are doing their jobs, albeit slower than we'd like. Full blame still lies with Samsung for not doing proper quality control. Of the $25B value Samsung has lost over the past few days, would it have been worth it to let the release date slip to avoid this mess?

    Samsung should also have already hired a crisis management firm to get consistent and clear communication out to its customers and partners. They continue to make a bad situation worse by NOT COMMUNICATING.
    scorpiodsu and benjamminh like this.
    09-13-2016 11:04 AM
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