View Poll Results: Are you handing your phone in

Voters
70. You may not vote on this poll
  • Already handed it over.

    23 32.86%
  • Probably going to hand it in.

    28 40.00%
  • Na, she'll be right mate.

    19 27.14%
09-15-2016 03:40 PM
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  1. spridell's Avatar
    The more stories that keep coming out, and the more agencies like the FAA and NY MTA tell people to turn off the phone before entering, the more
    serious this will get in the eyes of the CPSC.

    The CPSC does have a "fast track process" according to their website. I have a feeling though they will not use it with the Note 7. They will want to do their own tests and be absolutely sure Samsung has fixed the problem. Which could take a very long time.

    Of course this is speculation but it does make sense.
    09-14-2016 08:50 AM
  2. NCTRNL2's Avatar
    I would love a VR...but I'd rather hold onto my Note 7 until I get it replaced instead of switching to another phone. I mean if they offer me one I'll definitely take it.
    james702283 likes this.
    09-14-2016 08:51 AM
  3. boufa's Avatar
    It just means they're removing display models that could have the issue. Nothing more.. Nothing less. Those phones were affected as well. The T-Mobile store I was in didn't have them up either.
    No, there is a conspiracy here.... we gotta be allowed to know the TRUTH!!! We are being lied to... it will be June of 2018 before they release the new ones.. Apple is paying the government to keep Samsung off the shelf... Blah, blah, blah.

    You are 100% right... sometimes the simple answer is the correct one. The stores don't want to burn down. Also Samsung has said, rightfully so in my opinion, that until most of the exchanges are done, they will not be putting the Note 7 on sale for new users. So it could take a while to get enough stock to swap out everyone who it currently waiting to exchange.

    They may push marketting dollars somewhere else, but they will not hide, or abandon the Note 7. The costs of releasing a new phone are front loaded in the process, and already spent. They gain nothing by abandoning it, and stopping sales forever.
    From A Buick 8 likes this.
    09-14-2016 08:54 AM
  4. rushmore's Avatar
    The thing is the same three incidents keep getting recycled and one of those so far has turned out incorrect.
    kabeeo and scottishlassy like this.
    09-14-2016 08:57 AM
  5. felloffthetruck's Avatar
    Reports here in Florida of another car Fire from a Note 7 just happened

    Car catches fire: Samsung Galaxy Note 7 could be to blame

    If these reports all coming out the last couple of days are all true I think we might be looking at something massive from the CPSC.
    I'm smelling more BS here. Did the guy have a 55 gallon drum of gas in the passenger seat with him at the time?
    These are just people looking for a payday.
    rushmore likes this.
    09-14-2016 09:05 AM
  6. fwinst's Avatar
    Here is a recent article. I'm pointing this out because it talks about Sprint and ATT stores saying Samsung came to remove the Note 7 displays. If they were relaunching it why would they take the displays and signs away? Does this mean it's history in the US as far as selling new units?

    No Official Recall Leaves Galaxy Note 7 Phone Users Confused, Angry - WSJ
    They just might be planning a re-launch of the product. The vast majority of the public is not as tied to this story as we are.
    09-14-2016 09:05 AM
  7. Ca_lvn's Avatar
    This has been reported as being verified by a Samsung spokesperson as definitely happening. Only the exact starting date for this update hasn't been confirmed. And it's not just South Korea, it's starting first in South Korea then other parts of the world.
    Starts sept 20th in Korea
    09-14-2016 09:06 AM
  8. dadsterflip's Avatar
    I would t doubt if they pulled banners and demo units. Or they could have just pulled the banner for the new iPhone banners? Or new demo units? I mean I would get a new banner for the note 7.1 or 7s models in. I am sure cpsc would have then rename some to distinguished the old and the new notes. My speculation doh but who really knows.
    09-14-2016 09:11 AM
  9. keepnitreel's Avatar
    Up until this past Monday, I was planning on holding on to my N7 until I could do a direct N7 to N7 exchange. But that could take well over a month or more and I'd still be stuck paying $36 a month for a phone I can't even turn on...
    So instead of paying for a phone I can't even turn on, I did the S7edge double exchange and now my VR set is on its way, $25 bill credit and another Samsung pay $10 visa...
    The only difference between the people that hang on to their N7 and the people that did the double exchange, is the double exchange people will have more to show for their troubles...
    boufa likes this.
    09-14-2016 09:11 AM
  10. Almeuit's Avatar
    I would t doubt if they pulled banners and demo units. Or they could have just pulled the banner for the new iPhone banners? Or new demo units? I mean I would get a new banner for the note 7.1 or 7s models in. I am sure cpsc would have then rename some to distinguished the old and the new notes. My speculation doh but who really knows.
    The booth for the Note 7 in my T-Mobile store was still there. They just didn't have the display model out for it.
    09-14-2016 09:14 AM
  11. toenail_flicker's Avatar
    Yes. I've been thinking about how deep that particular rabbit hole goes...
    Samsung actually has a contract with apple to supply batteries so if they launch a full investigation who knows how deep they will go
    09-14-2016 09:17 AM
  12. Blues Fan's Avatar
    Yes. I've been thinking about how deep that particular rabbit hole goes...
    I'm just interested to see if Apple has to recall their phones if they would get Samsunged by the government and have to wait forever too.
    09-14-2016 09:18 AM
  13. jsgiv's Avatar
    It just means they're removing display models that could have the issue. Nothing more.. Nothing less. Those phones were affected as well. The T-Mobile store I was in didn't have them up either.
    ^^^ this ^^^^

    It's amazing how some assume the worst case scenario.

    The Note 7 will be available again.

    Obviously there are concerns with the phones burning/exploding.

    Why would *any* store continue to expose themselves to additional risk (and lawsuits) by keeping devices on display that are known to potentially explode and/or catch fire.. while people are holding them????

    Edit: in my local stores - they've removed the devices but the in store banners and ads on the monitors are still remains and active.
    Jona005 likes this.
    09-14-2016 09:20 AM
  14. rushmore's Avatar
    When the device shorts, the 60% setting is irrelevant. It will keep charging until the battery ruptures or the charge cable fries or shorts. This is a ploy to get people off the Note 7, but will just create false sense of security when charging.

    I disabled updates and waiting until a replacement Note 7 is available.

    Samsung seems ATM to be in a silly death spiral in part fueled by media hysteria and then Samsung pours a tanker full of gas on it. Apple must be standing back in amazement and LG is probably KICKING themselves not being ready for market sooner with the V20. LG might give Samsung a chance to get out of the spiral and LG would lose their opportunity.
    Baby_Doc and jbcatl like this.
    09-14-2016 09:20 AM
  15. toenail_flicker's Avatar
    Phone. Not line of phones. I doubt they'll dump their Note Series. Only, possibly, the N7. Toyota didn't dump its model, nor did Honda because of airbags.
    Sounds pretty logical to me vs. discontinuing a phone line because of a recall......
    09-14-2016 09:20 AM
  16. Morgothor's Avatar
    I'm on Canada, and I'm waitin for my unit from Samsung, but for now I'm still using my Note.

    No case of explosion in Canada and my phone is cool all the time.
    09-14-2016 09:21 AM
  17. doodleholic's Avatar
    That date is internet gossip. There is no deadline... at least as of now.

    If something gets repeated enough times in these types of forums, it becomes true...even when it isn't. Remember, Samsung really wants this to go as smoothly as possible... and they don't control everything about it... (carriers, CPSC, etc) .. the are not going to set a deadline, when they don't have any reasonable idea when the replacements will be out.
    It's not just gossip.September 30th was the date outlined by Best Buy/some carriers right before the CPSC stepped in. This may have gone out the window, but Best Buy at least, has made no further comment on changing the 9/30 deadline.

    This is the email I received from Best Buy on the 9th. They have yet to send anything further.
    Power Down and Don't Charge Note 7 per The Consumer Product Safety Commission-bbph.jpg
    badMojo69 likes this.
    09-14-2016 09:22 AM
  18. dadsterflip's Avatar
    They just might be planning a re-launch of the product. The vast majority of the public is not as tied to this story as we are.
    My thoughts exactly.
    09-14-2016 09:23 AM
  19. Almeuit's Avatar
    It's not just gossip.September 30th was the date outlined by Best Buy/some carriers right before the CPSC stepped in. This may have gone out the window, but Best Buy at least, has made no further comment on changing the 9/30 deadline.

    This is the email I received from Best Buy on the 9th. They have yet to send anything further.
    Click image for larger version. 

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    T-Mobile is in the same boat. They said customers have till Sept. 30th to return for a full refund.
    badMojo69 likes this.
    09-14-2016 09:23 AM
  20. mvsmith's Avatar
    They just might be planning a re-launch of the product. The vast majority of the public is not as tied to this story as we are.
    Either a relaunch, cancellation, or delay in replacements.

    If they wait until Friday to announce something formally. By that time technically most of the carriers should have replacement note 7's on hand. Then once the CPSCA gives the go Samsung can unleash them and instantly let people get their replacements.

    But I'm wondering if that's the reason why carriers are saying replacements by the end of this week since that was the scheduled time they were supposed to come in. Or if the reason some are saying October because maybe Samsung will announce or not announce the note 7 on sale for the public and replacements in October.

    I don't think Samsung did any special Samsung Note 7S Marking on the box or phone (except for the bottom of the box) or any upgraded specs or gifts like people are wishing.

    But the CPSCA stated that they are investigating if the replacement note 7's are good enough so it's entirely possible Samsung could relaunch it maybe with an "s" moniker and send back the replacements or just cancel it.

    The biggest problem is everyone's being kept in the dark and too many rumors or dates with no confirmation. I just hope Samsung and CPSCA announce something Friday or before Friday.
    09-14-2016 09:24 AM
  21. Nreeldeep's Avatar
    You value customer support and retailers value customer loyalty. Perhaps you should work with Samsung and you might get more support instead of acting entitled and lying down in the middle of the store on your back, kicking and screaming because the store doesn't have you silly little cell phone available. A retail/customer relationship is just that: a relationship. Where both sides are human, make mistakes and work together toward resolutions that make everyone happy. Not one wherein the customer disrespects the store and expects rewards.
    09-14-2016 09:27 AM
  22. toenail_flicker's Avatar
    Please stop. Words become things.
    I am actually starting to really believe that there is a chance, I say a chance, that Samsung might scrap the Note 7 entirely in the US. If they dont with all of these agencies now (and big agencies at that like the FAA and MTA) they must put some distinct markings or something on these new devices or there will be absolutely chaos.
    msndrstood likes this.
    09-14-2016 09:27 AM
  23. toenail_flicker's Avatar
    This...
    "“We are working as hard as we can and as fast as we can to announce an official recall in conjunction with Samsung,” a CPSC official said."
    ...is the best thing I've heard since the CPSC got involved. At least it's something more concrete and going in the right direction. And it puts the heat on the CPSC. Common lobbyists grease those wheels.
    09-14-2016 09:32 AM
  24. Baby_Doc's Avatar
    When the device shorts, the 60% setting is irrelevant. It will keep charging until the battery ruptures or the charge cable fries or shorts. This is a ploy to get people off the Note 7, but will just create false sense of security when charging.

    I disabled updates and waiting until a replacement Note 7 is available. Samsung seems ATM to be in a silly death spiral in part fueled by media hysteria and the Samsung pours a tanker full of gas on it.
    I agree with everything you are saying about the software limiting the charge level not protecting anyone and perhaps giving people a false sense of security who keep using their N7. But I don't agree with your using your N7, for any length of time, while waiting for a replacement N7. You might not think that you could be holding a ticking time bomb, but if you are mistaken, you might be hurting others and not just yourself.
    09-14-2016 09:34 AM
  25. unpilot's Avatar
    So 4 days ago I dropped my Note 7 and cracked the screen.

    Yes I know I should have had a case for it...and been more carefull.
    Of course now we are supposed to replace our Note7 with a different phone.
    My question is has anyone had a similar situation and how did the carrier/store handle it.

    I am on the road for the next week and unable to take it to my home Verizon store.
    Also I bought this phone online from Verizon.

    I wonder if all recalled phones from the USA will be destroyed or what will happed to them.

    Thanks for any info from other clumsy Note 7 user's.
    09-14-2016 09:36 AM
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