Power Down and Don't Charge Note 7 per The Consumer Product Safety Commission

[wgragg]

Re: How Are You Handling the Recall

I am using the edge and Verizon will let trade back to the Note. Am conflicted because am liking this phone. I love the Note7. It's insanely stunning. But this edge is smooth no lagging. I don't know what to do now. I miss my note7 too
The whole situation is sad

Make sure you get that in writing, signed by the president of the company. I don't trust anything the corp. stores are saying and little I hear from telephone CS.

 

[wgragg]

Re: How Are You Handling the Recall

I know it is a moot point now, but I just have to say this.

See what you get when you try to be like SAPple and get rid of removable batteries? This could have been handled much more easily if they had not gone for look over function.

 

[lizardchest]

Re: How Are You Handling the Recall

Make sure you get that in writing,

I made sure to see the note (no pun) with my own eyes in the system at US Cellular (I got them to go 3 months for no-hassle return on an S7 Edge until they have N7 stock again) and had them print out a copy for me.

 

[robber]

Samsung has stated that they will create a site like this however.

Amazing how quick the fraudsters are!

 

[Jude526]

Re: U.S. and Samsung tell Galaxy Note 7 owners: Power down now

Note 7's are selling like hotcakes on eBay now. Bad batteries and all.

This is just so morally wrong in that these devices are all recalled.

 

[Android Optimizer]

Re: How Are You Handling the Recall

This is the convo from 1 rep....another rep I talked to yesterday assured the same thing

Looks like the person you spoke to (based on the chat you posted) didn't understand what you were asking. He/she didn't answer you question about "exploding" and seem to interpret your "charging" question as having to do with a fee for exchanging it as opposed to "re-charging" the battery. Then you seemed to misunderstand the person about the Notes effected. The person was talking about replacement Notes (which only a few people at Best Buy's got before they halted exchange because of the CSPC intervention). You seemed to interpret it as your phone not having the potential issue, but again all phones except for the replacement phones with the S sticker on the box (and the Chinese phones that have more memory) are potential problem phones. Samsung wouldn't have put a recall on all Note 7 phones (again except for the Chinese) if all the released phones didn't have potential for the issue.

 

[NJ Fred]

If N7 is that dangerous then why . . .

If N7 is that dangerous then why . . .. . . don't all cellular companies simply knock them all offline thus rendering them useless?

 

[BustA Groove]

Re: How Are You Handling the Recall

Filed Better Business Bureau complaint against AT&T lack of customer care and service when attempting to exchange Note 7 for temporary phone since September 1. Still walking around with Note 7 that was bought on launch day.

 

[toenail_flicker]

I wanted to see for myself how deep the rabbit hole goes so I did a search on the beginning of the site without the "2". Just the very first segment of the url. It takes you to a "Sammy" help portal in Malaysia. If it's a spoof it's a good one and Sammy doesn't know about it. That said, I'm not putting my info in.

Samsung has stated that they will create a site like this however.

Amazing how quick the fraudsters are!

 

[smooth4lyfe]

Re: How Are You Handling the Recall

Looks like the person you spoke to (based on the chat you posted) didn't understand what you were asking. He/she didn't answer you question about "exploding" and seem to interpret your "charging" question as having to do with a fee for exchanging it as opposed to "re-charging" the battery. Then you seemed to misunderstand the person about the Notes effected. The person was talking about replacement Notes (which only a few people at Best Buy's got before they halted exchange because of the CSPC intervention). You seemed to interpret it as your phone not having the potential issue, but again all phones except for the replacement phones with the S sticker on the box (and the Chinese phones that have more memory) are potential problem phones. Samsung wouldn't have put a recall on all Note 7 phones (again except for the Chinese) if all the released phones didn't have potential for the issue.

I didn't post the whole convo lol I was asking about replacement requirements before so she answered that before she answered my second question.
Pretty much she said the replacement phones have no issues, and she was like the phone had a hardware issue, which she said a few of them had, but Samsung is doing a recall on ALL phones for the safety of everyone

I didn't ask if my personal phone had an issue or not. I was asking if all phones had the issue or just some.

 

[From A Buick 8]

Re: If N7 is that dangerous then why . . .

. . . don't all cellular companies simply knock them all offline thus rendering them useless?

how would that make them safer. i am keeping mine shut off or not. and when the new ones arrive i will trade it out.

 

[felloffthetruck]

I wanted to see for myself how deep the rabbit hole goes so I did a search on the beginning of the site without the "2". Just the very first segment of the url. It takes you to a "Sammy" help portal in Malaysia. If it's a spoof it's a good one and Sammy doesn't know about it. That said, I'm not putting my info in.

I check the URL and it comes back as being owned by Samsung.

 

[smooth4lyfe]

Re: If N7 is that dangerous then why . . .

. . . don't all cellular companies simply knock them all offline thus rendering them useless?

There was a rumor that Samsung was going to disable all pre-recall phones by Sept 30, but Samsung refuted that

 

[SpaceJamzz]

Re: If N7 is that dangerous then why . . .

how would that make them safer. i am keeping mine shut off or not. and when the new ones arrive i will trade it out.

if you can't use to text/call, it would probably be used alot less....

 

[From A Buick 8]

Re: If N7 is that dangerous then why . . .

so not using them makes them safe

 

[scorpiodsu]

Re: If N7 is that dangerous then why . . .

if you can't use to text/call, it would probably be used alot less....

Agreed but wouldn't stop everyone lol. Wifi makes a lot of things tolerable lol.

 

[scorpiodsu]

Re: If N7 is that dangerous then why . . .

I don't get the question. Are you saying the device isn't really that dangerous so therefore Samsung is recalling all of them for nothing? Or carriers should cut them all of? Can't tell if the question is sarcastic or wants to know why carriers wont do something to **** off all their customers.

 

[toenail_flicker]

That's what I found. And the main portal is a Sammy help portal. At one point it offered to change my language and that's when I saw Malaysia.

I check the URL and it comes back as being owned by Samsung.

 

[LegalAmerican]

Re: How Are You Handling the Recall

I know it is a moot point now, but I just have to say this.

See what you get when you try to be like SAPple and get rid of removable batteries? This could have been handled much more easily if they had not gone for look over function.

No one has confirmed that Removable Batteries would have solved this. It could easily be a faulty piece of hardware that connects to the battery and not the battery itself. At which point, the recall would still be necessary.

 

[scottishlassy]

Re: How Are You Handling the Recall

I made sure to see the note (no pun) with my own eyes in the system at US Cellular (I got them to go 3 months for no-hassle return on an S7 Edge until they have N7 stock again) and had them print out a copy for me.

Smart move having them print it out! Notes can get "lost in the system".