This is a bit of a sad story.
I decided to do a full-on factory reset just now in order to prepare for the recall so that I don't have to do it at the last minute.
I backed up everything that I needed and did the factory reset.
Everything seemed to go well until the phone rebooted. It kept freezing in the boot animation screen and then rebooted. Over and over and over and over again. Eventually, it managed to get into the "Android is starting" screen, only to freeze and go back into a reboot loop.
It did it for 5 minutes until it randomly decided to kill itself. While it was doing so, I kept pressing the power button to no avail. It had a mind of its own and kept rebooting until it died.
Power button gave no response. Waiting for it to cool and then pushing it again also yielded nothing. Risking the devil and trying to charge it also gave nothing. It's as dead as a dodo at that point.
I was in quite a panic at that point. I wasn't sure if I should return the phone in working condition as this particular one is now dead and I didn't do anything that would cause it to do that (it has not been rooted, nor did it have a custom recovery or anything). All I did was do a factory reset and it just did that.
Called up Samsung support only for them to give me a bit of a relief. I don't have to return the phone in full-working condition and that I am able to request a loaner if I don't have a spare. I didn't really care much about the latter as I have a spare phone, but the former was especially relieving, as my phone just died while doing something that's standard procedure for any phone return.
I just hope that my replacement won't give me quite a scare....
I decided to do a full-on factory reset just now in order to prepare for the recall so that I don't have to do it at the last minute.
I backed up everything that I needed and did the factory reset.
Everything seemed to go well until the phone rebooted. It kept freezing in the boot animation screen and then rebooted. Over and over and over and over again. Eventually, it managed to get into the "Android is starting" screen, only to freeze and go back into a reboot loop.
It did it for 5 minutes until it randomly decided to kill itself. While it was doing so, I kept pressing the power button to no avail. It had a mind of its own and kept rebooting until it died.
Power button gave no response. Waiting for it to cool and then pushing it again also yielded nothing. Risking the devil and trying to charge it also gave nothing. It's as dead as a dodo at that point.
I was in quite a panic at that point. I wasn't sure if I should return the phone in working condition as this particular one is now dead and I didn't do anything that would cause it to do that (it has not been rooted, nor did it have a custom recovery or anything). All I did was do a factory reset and it just did that.
Called up Samsung support only for them to give me a bit of a relief. I don't have to return the phone in full-working condition and that I am able to request a loaner if I don't have a spare. I didn't really care much about the latter as I have a spare phone, but the former was especially relieving, as my phone just died while doing something that's standard procedure for any phone return.
I just hope that my replacement won't give me quite a scare....
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