I have 2 note 7's, one from Best buy, one from Verizon (both on Verizon). I went into Best buy to exchange mine for a S7 edge and it was no issues, no questions except what color I wanted., then they gave me 150$ gift card for best buy. The next day took my wife's to the Verizon store and the first person I talked to told me it was no t necessary to exchange the note 7, the problems were limited and I should not worry. I told I still wanted to exchange it, the next person also told me I shouldn't exchange it, I asked her if she is saying I should ignore Verizon and samsung's emails and texts to turn it off immediently and return it, she said she was not saying that, but there was no need to exchange it. Finally they said ok but I had to have the original box and all accessories that came in it. This was not the case at best buy, the guy said they only needed the phone. soI had to go back home to get everything,then when I got back had to wait 45 minutes for someone to help me, and did not even look to see if it was l in the box. I don't know what Verizon employees are being told, but they are putting them selves in a legal bind for telling people not to exchange them and the phone does blowup. Be careful when going into a Verizon store to exchange, also I asked about the 25$ credit and they said I could buy something that cost more then 25$ and they will take 25$ off it, that's all they could do.