1. sandra_17's Avatar
    I have 12 devices registered on my Samsung account. Just noticed that the Note 7 is the only one that does not show a link for Live Chat Support. Think they're tired of all the questions, lol??

    No more "Live Chat Support" from Samsung for Note 7?-samsung.jpg
    09-13-2016 10:49 AM
  2. Jona005's Avatar
    It makes sense since they've asked a bunch of times now to turn the phone off altogether, if not exchange it. So in a way it's like..people shouldn't be using the phone anyway so we won't be providing chat support for it.
    09-13-2016 11:00 AM
  3. sandra_17's Avatar
    Probably!

    Tho I initiated a chat for my Gear S2, and it still allowed you to choose the Note 7 for the chat. Just found it funny...ish.
    Jona005 likes this.
    09-13-2016 11:05 AM
  4. toenail_flicker's Avatar
    I feel like the Chat folks won't necessarily have the most current info for response to the recall. At best they'll be dumped on aND treated poorly when the lack of the most current info isn't their fault. They were trained for something different - supporting non-recalled devices.

    Everyone forgets that while this is a challenging situation, a little calm and courtesy go a long way toward getting what you need accomplished.
    It makes sense since they've asked a bunch of times now to turn the phone off altogether, if not exchange it. So in a way it's like..people shouldn't be using the phone anyway so we won't be providing chat support for it.
    Jona005 likes this.
    09-13-2016 11:14 AM
  5. ibcop's Avatar
    I have 12 devices registered on my Samsung account. Just noticed that the Note 7 is the only one that does not show a link for Live Chat Support. Think they're tired of all the questions, lol??

    Click image for larger version. 

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    Interesting....you have stock in Sammy too? I'm referencing your 12 devices....lol.
    09-13-2016 11:54 AM
  6. sandra_17's Avatar
    Interesting....you have stock in Sammy too? I'm referencing your 12 devices....lol.
    Haha! Yep!
    ibcop likes this.
    09-13-2016 12:38 PM
  7. toenail_flicker's Avatar
    Not sure I have 12, but I can count what's in front of me - minimum of 7, 9 if you count a monitor and laptop that's elsewhere.
    Interesting....you have stock in Sammy too? I'm referencing your 12 devices....lol.
    09-13-2016 12:55 PM

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