1. ToneSoul's Avatar
    Emailed Assurant regarding the recall, who runs the Protection Plus, was told to contact my carrier for any questions. My carrier doesn't know what to tell me because I didn't purchase it through them. I ordered it through Samsung website.

    Anyone else having this experience? I'll update this when I have more info.
    09-14-2016 01:11 PM
  2. ibcop's Avatar
    Emailed Assurant regarding the recall, who runs the Protection Plus, was told to contact my carrier for any questions. My carrier doesn't know what to tell me because I didn't purchase it through them. I ordered it through Samsung website.

    Anyone else having this experience? I'll update this when I have more info.
    If you ordered your Note 7 directly through Samsung, then you will go through them for the return and/or exchange.

    Look here about the middle. Call the toll free number (1-800-SAMSUNG) and they will tell you what the process is.

    Galaxy Note7 Exchange Program
    09-14-2016 01:22 PM
  3. JPD's Avatar
    I bought my phone through Sprint but purchased Samsung Protection Plus on my own. I returned the phone to Sprint for a complete refund (and reinstatement of my upgrade) and then called Samsung Protection Plus and cancelled my protection contract. They are going to send me a check with the refund amount. That was my experience.
    toenail_flicker likes this.
    09-14-2016 01:31 PM
  4. Ca_lvn's Avatar
    Plan on updating my plan after I recieve the new 7 hopefully they will reset the date on the protection too
    09-14-2016 01:45 PM

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