09-17-2016 03:55 PM
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  1. Morgothor's Avatar
    Hello all,

    I just received an email from Fedex with a tracking number, coming from Stericycle in Canada (company that helps with product recall)

    I should receive the package tomorrow. Hope it's my safe Note 7.

    Will keep you guys updated
    09-14-2016 06:35 PM
  2. Clocks's Avatar
    Please check if the phone is new or refurbished. Apparently carphone warehouse in the UK is shipping out refurbished units as replacements. It'll be interesting to know if everyone is getting refurbished units back or just in isolated cases.

    http://www.phonearena.com/news/Carph...tomers_id85426
    09-14-2016 07:08 PM
  3. marzfreerider's Avatar
    If they send me a refurbished phone, it's going back for a full refund. All my correspondence with Samsung have said brand new and not refurbished. Considering my current 1 here is still unopened and not used, I would be seriously disappointed and mad to get refurbished.
    09-14-2016 07:29 PM
  4. EvEr34's Avatar
    Same here. If I get a refurb I'm going to ask for a refund. However, I don't see how they could have that many refurbished phones
    09-14-2016 07:33 PM
  5. EvEr34's Avatar
    And your point is?
    treedabl likes this.
    09-15-2016 06:34 AM
  6. Morgothor's Avatar
    Will know later today, I'm going to go and grab it at the Fedex depot at around 1 pm.
    09-15-2016 07:23 AM
  7. WalkingHorse's Avatar
    I hope it is your new N7!! Keep us updated.
    09-15-2016 07:39 AM
  8. skatergirl's Avatar
    Hopefully replacements in the U.S. come soon. Keep us posted.
    09-15-2016 08:01 AM
  9. stmax's Avatar
    Yay!!! Now I wish I picked to get the product shipped rather than go in to swap. I thought going in would be faster
    09-15-2016 08:03 AM
  10. Morgothor's Avatar
    I hope it is your new N7!! Keep us updated.
    Will do!
    09-15-2016 08:26 AM
  11. toenail_flicker's Avatar
    3 threads now. We get it, you got them. Are they the recalled models?
    09-15-2016 08:38 AM
  12. Sailor Webber's Avatar
    Oh yeah keep us updated for sure ! I wonder how long the Exchange process will take... And when the Note 7 will be available for purchase in Canada..
    09-15-2016 08:40 AM
  13. Mahdi Marmouz's Avatar
    I am getting a package today from Stericycle in Canada delivered by fedex, will get some feedback it it's new tonight.

    thanks
    09-15-2016 10:38 AM
  14. Mahdi Marmouz's Avatar
    Just got my new note 7 delivered, will be opening the package after work and let you know if it's a refurbished one or not.

    thanks
    09-15-2016 11:22 AM
  15. dadsterflip's Avatar
    Just got my new note 7 delivered, will be opening the package after work and let you know if it's a refurbished one or not.

    thanks
    Cool. Keep us updated and let us know if the battery icon is solid green or what not.
    09-15-2016 11:46 AM
  16. toenail_flicker's Avatar
    Pictures of the box, various things, etc. would be helpful too. Thanks.
    Just got my new note 7 delivered, will be opening the package after work and let you know if it's a refurbished one or not.

    thanks
    09-15-2016 11:59 AM
  17. Morgothor's Avatar
    Good news and bad news, it's a new Note 7, little black square on the box sticker.

    it comes with a letter with drop off points, sadly the nearest to me is a 1hours and a half drive... (I'm located in Quebec City, no drop off point? What the hell???)

    Will update if it's a refurbished one or notNote 7 Exchange Program Canada *Updated! Replacement phone arrived!*-20160915_133447.jpgNote 7 Exchange Program Canada *Updated! Replacement phone arrived!*-20160915_133455.jpgNote 7 Exchange Program Canada *Updated! Replacement phone arrived!*-20160915_133505.jpg
    WalkingHorse and Morty2264 like this.
    09-15-2016 12:38 PM
  18. toenail_flicker's Avatar
    Check to see if it has a green battery icon per this...

    New, safe Samsung Galaxy Note 7 units will feature green battery indicators
    Good news and bad news, it's a new Note 7, little black square on the box sticker.

    it comes with a letter with drop off points, sadly the nearest to me is a 1hours and a half drive... (I'm located in Quebec City, no drop off point? What the hell???)

    Will update if it's a refurbished one or notClick image for larger version. 

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    BustA Groove likes this.
    09-15-2016 12:49 PM
  19. Morgothor's Avatar
    By the serial number it is not a refurbished one.

    Built August 31, 2016
    09-15-2016 12:53 PM
  20. Torm558's Avatar
    So they gave you nothing extra for all the hassle?... Jeeze... Other countries get free vr, we get a letter...
    09-15-2016 12:54 PM
  21. Morgothor's Avatar
    Nope, nothing
    09-15-2016 12:55 PM
  22. marzfreerider's Avatar
    Does it say anything about the chargers and other accessories from the old Note? Like if you can keep them or send them back? I'm hoping we can keep it
    09-15-2016 01:02 PM
  23. Torm558's Avatar
    I'll be calling them today about that
    09-15-2016 01:04 PM
  24. Morgothor's Avatar
    No info in the letter, they only talk about the phone, but I have to call them about the drop off anyway, so I'll let you know.
    09-15-2016 01:08 PM
  25. Morgothor's Avatar
    Called the exchange phone number, and they told me to call Samsung for arrangements for the drop off.....
    I think it's gonna be a rough day...
    09-15-2016 01:17 PM
85 123 ...

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