I like the note 7, but it is not durable as advertised. I had my phone for 5 days, and dropped it (my fault), and now it is an $800 paper weight. Because of the recall, I took it back to the store that I bought it from, and was told that it has to be in good working order to get the refund or exchange. I contacted Samsung about this problem, and they said to take it back to the retailer that I bought it from, with a ticket number to be able to return the phone. Verizon rep. said (without looking it up) that there was no such number. I was told, and I understand that it is a Samsung problem, and not Verizon. I got the insurance on it, but was told that I can't use that because they don't have a note 7 to replace it with. I am stuck with paying for, and can't use this phone.
What can I do?
What can I do?