10-11-2016 11:21 PM
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  1. Hugh_Jass's Avatar
    For those Canadians that registered with the Samsung Canadian Product Exchange program at this link https://canadanote7exchange.expertinquiry.com/

    Once registered, I got an email a few days later saying the exchange would start happening on September 15, 2016 and the Note 7 owners would be called. I called them today to get an update and they told me that phones are now being shipped for both those that wanted them shipped to their house and for those that wanted to pick up in store. I was told I would be getting a call in a day or two, as I opted to pick up at the store I got the phone from.

    Post below if you got your new phone yet and if you got it in the mail, or picked it up from the store you bought it at.
    Baby_Doc and wirelessgal like this.
    09-16-2016 05:11 PM
  2. EvEr34's Avatar
    I have not received a phone call. All I got was my registration confirmation last week. Hopefully I can get my exchange next week.
    09-16-2016 05:18 PM
  3. Hugh_Jass's Avatar
    I'm hoping they are right and I get a call by next week.
    09-16-2016 05:32 PM
  4. vespesian's Avatar
    Got mine today. I could have had it yesterday - but the FedEx guy was (literally) flying out of my driveway before I could to sign for the package. I'm near St. Catherine's.
    Hugh_Jass likes this.
    09-16-2016 09:16 PM
  5. Intercooler's Avatar
    For those Canadians that registered with the Samsung Canadian Product Exchange program at this link https://canadanote7exchange.expertinquiry.com/

    Once registered, I got an email a few days later saying the exchange would start happening on September 15, 2016 and the Note 7 owners would be called. I called them today to get an update and they told me that phones are now being shipped for both those that wanted them shipped to their house and for those that wanted to pick up in store. I was told I would be getting a call in a day or two, as I opted to pick up at the store I got the phone from.

    Post below if you got your new phone yet and if you got it in the mail, or picked it up from the store you bought it at.
    09-17-2016 11:43 AM
  6. Intercooler's Avatar
    Hi. I am in the same situation. I elected to pick my new phone in person and was told to expect a call that has not come yet. I am in Alberta and wonder if those in eastern Canada are getting theirs first.
    09-17-2016 11:48 AM
  7. Hugh_Jass's Avatar
    Hi. I am in the same situation. I elected to pick my new phone in person and was told to expect a call that has not come yet. I am in Alberta and wonder if those in eastern Canada are getting theirs first.
    I am in Alberta as well. Lets see who gets their phone first
    09-17-2016 05:15 PM
  8. Intercooler's Avatar
    Hi buddy. I got a call from samsung this afternoon. The caller asked where i want the phone sent to and i now asked them to ship it to me. I hope it comes in early next week. I will keep you posted. Cheers
    09-18-2016 12:08 AM
  9. Hugh_Jass's Avatar
    Nice. I haven't received a call yet, but I will call Monday afternoon if I haven't heard from them.
    09-18-2016 12:14 AM
  10. ryannote7's Avatar
    I got a call from samsung this afternoon too. she said she would expedite it to me, she said a return label would be included. Do we need to return the accessories?
    09-18-2016 03:15 AM
  11. olga421's Avatar
    Did you guys still use your phones ? Or not ? I still have not received mine , and I'm still using the phone ,also I have disabled fast charging ,also these reports of phones exploding in pockets wow anyhow thanx
    09-18-2016 06:25 AM
  12. Intercooler's Avatar
    Not sure about the accessories. It is not good that Samsung did not give us any Compensation in canada . This may make some people not to return everything . Again I don't think Samsung will be interested in getting a used earpiece back and resell. l want to believe they are first Interested in the phone itself
    09-18-2016 02:48 PM
  13. Intercooler's Avatar
    How long do you think it will take for them to send us the phone now that they said it will be expedited. Any one Know when?
    09-18-2016 02:52 PM
  14. EvEr34's Avatar
    Just received my shipping notice from FedEx. Ottawa, On
    09-19-2016 08:45 AM
  15. Sailor Webber's Avatar
    Anyone know when the Note 7 will be available for purchase in canada? (carrier store)... I chatted with a Samsung rep and he told me he didn't know. Then I called a Samsung rep and he told me end of September....
    09-19-2016 10:16 AM
  16. Anubis1's Avatar
    Just got mine from FedEx, am in Nova Scotia. There was supposed to be a return package for the defective phones but didn't receive them. I guess i'll have to give them a call.
    09-19-2016 11:26 AM
  17. Intercooler's Avatar
    Good for you. Did you receive any call before you received your replacement phone?
    09-19-2016 02:13 PM
  18. Anubis1's Avatar
    Good for you. Did you receive any call before you received your replacement phone?
    No they didn't call, they sent me the tracking info by email.
    09-19-2016 02:31 PM
  19. Torm558's Avatar
    Mine showed up from fedex today as well. I refused it since I returned mine for a refund last week. Was told they aren't giving a pre paid shipping label and I would have to drive an hour away to return it at one of their stores

    Was not impressed with that solution and didn't feel like spending hours fighting it on the phone with them. Though that was heart wrenching being handed a new note 7 and saying no </3
    09-19-2016 04:05 PM
  20. marzfreerider's Avatar
    Got my new one this morning. I'm in BC
    09-19-2016 05:25 PM
  21. Shoryuken's Avatar
    They didn't send me a return box... What happens if I decide to keep it?... LOL (My IMEI says it is safe and not affected when I used the Samsung checker.)
    09-19-2016 05:59 PM
  22. Anubis1's Avatar
    They didn't send me a return box... What happens if I decide to keep it?... LOL (My IMEI says it is safe and not affected when I used the Samsung checker.)
    I didn't get one either. I'm not paying to send these back so if they want them they'll send me a return package. This province isn't listed in the drop off locations list. There is a number to call if your unable to drop it off so will call them tomorrow. 1-855-747-6520
    09-19-2016 08:09 PM
  23. TTQ225's Avatar
    Got my new one this morning. I'm in BC
    Where did you get it? What carrier? I am in Vancouver.
    09-20-2016 03:11 AM
  24. marzfreerider's Avatar
    Where did you get it? What carrier? I am in Vancouver.
    Bought mine online from Samsung.com
    09-20-2016 10:13 AM
  25. EvEr34's Avatar
    Just received mine. Black square is present. There is no Rogers bloatware so I assume the device is unlocked.

    Also the fast charging toggle is now where to be found. Any ideas?
    09-20-2016 11:45 AM
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